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Online Customer Service Representative Jobs in Decatur, IL

Aramsco

Customer Service Representative

Decatur, IL · On-site

$16.25 - $16.48/hr

The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment ...

Aramsco, Inc.

Customer Service Representative

Decatur, IL · On-site

$16.25 - $16.48/hr

The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment ...

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How much do online customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for online customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, IL? The most popular types of Customer Service Representative jobs in Decatur, IL are:
What are popular job titles related to Online Customer Service Representative jobs in Decatur, IL? For Online Customer Service Representative jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Representative jobs in Decatur, IL look for? The top searched job categories for Online Customer Service Representative jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Online Customer Service Representative jobs? Cities near Decatur, IL with the most Online Customer Service Representative job openings:
Online Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Aramsco

Decatur, IL • On-site

$16.25 - $16.48/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Aramsco rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

141st of 332 rated retail wholesalers

Job description

Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client's total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.
Hours will be 8-5 Monday through Friday
Compensation Ranges from $16.25-$16.48/Hour
Primary Duties and Responsibilities
The Customer Service Team duties may include, but are not limited to, the following:

  • Answer incoming phone calls, emails, and website chats from customers
  • Process inbound orders
  • Respond to website inquiries via phone and/or email
  • Assist customers with looking up parts and technical manuals
  • Consultative sales approach to partner with customers
  • Manage customers clear communication and problem solving
  • Work with internal departments to proactively manage work flow and customer requests
REQUIRED SKILLS / ATTITUDES:
  • Strong verbal and written communication skills
  • Excellent problem-solving capabilities
  • Ability to ask probing questions and close a sale
  • Strong task management and organizational skills
  • Sense of urgency in learning new trends and products, as well as timely follow up
  • Must be able to work as a team player!
Qualifications/ Skills
  • 5+ Years of Customer Service
  • Bi-lingual in Spanish is a plus
  • Excellent communications skills
  • Process improvement mindset
  • Strong analytical and problem-solving skills
  • Onboarding customers
Benefits (Full-Time Employees):
  • Health/Vision/Dental insurance.
  • Paid vacation.
  • Paid holidays.
  • 401(k) with employer matching.
  • Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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