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Online Customer Service Representative Jobs in Decatur, IL

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused ... Apply today. How to apply: To be considered for this position, please apply online: . Email ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused ... Apply today. How to apply: To be considered for this position, please apply online: . Email ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, IL

Online Customer Service Representative information

See Decatur, IL salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for online customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, IL?

The most popular types of Customer Service Representative jobs in Decatur, IL are:

What job categories do people searching Online Customer Service Representative jobs in Decatur, IL look for?

The top searched job categories for Online Customer Service Representative jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Online Customer Service Representative jobs?

Cities near Decatur, IL with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

JB Hawks Customer Service Representative

Decatur, IL • On-site

JB Hawks
See more jobs at JB Hawksexternal

$15.50/hr

Part-time

Retirement

Re-posted 3 days ago

Job description

Customer Service Representative

APPLY ONLINE OR IN PERSON TODAY!

Come Join Our Team at JB Hawks!

JB Hawks is a growing retail tobacco and vape chain with locations across Illinois and Missouri.

Our Mission: Pleasing our customers with low prices, the best selection, and instant service in a clean, well-merchandised store.

About the Role

We’re looking for Customer Service Representatives with energy, reliability, and a strong work ethic. Our team members look sharp, bring a positive attitude, and go the extra mile to make regular customers feel like family—and new customers feel like regulars.

As a Customer Service Representative, you will:

  • Greet and assist customers with friendly, instant service

  • Operate the point-of-sale system accurately

  • Help customers with product questions and purchases

  • Stock shelves and maintain store cleanliness

  • Take ownership of creating a safe, professional, and welcoming environment

What We Offer

  • Competitive pay with annual raises

  • Team Member bonus program

  • 401(k) with company match

  • Paid training and growth opportunities

  • Leadership and management skills training

  • Employee discount

At JB Hawks, hard work is recognized and rewarded. We are a merit-based culture that values creativity, teamwork, and service.

Discount • Selection • Service – That’s how we roll!

Job Type: Part-time
Work Location: In person

Apply