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Online Customer Service Rep Jobs in Appleton, WI

Alta Resources

Customer Service Representative

Neenah, WI · On-site

$17 - $19/hr

The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that ...

Bank First

Traveling Customer Service Rep

Clintonville, WI · On-site

$14.75 - $20/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235-8849; Bank First Bellevue - Green Bay, WI 54311; Bank First Clintonville - Clintonville, WI 54929;

NEB Corp.

Customer Service Representative

Omro, WI · On-site

$15.25 - $20.75/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. * Providing guidance to help customers ...

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Online Customer Service Rep information

See Appleton, WI salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online customer service rep in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Appleton, WI?

The most popular types of Customer Service Rep jobs in Appleton, WI are:

What are popular job titles related to Online Customer Service Rep jobs in Appleton, WI?

For Online Customer Service Rep jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Appleton, WI look for?

The top searched job categories for Online Customer Service Rep jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Online Customer Service Rep jobs?

Cities near Appleton, WI with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Customer Service Representative

Crane Engineering Sales Inc

Kimberly, WI • On-site

$16 - $21.75/hr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

We are a family-oriented Midwest based company; with locations in Wisconsin and Minnesota. We have a need for a Customer Service Representative.
The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services.
Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating "WOW!" customer experiences.
What You Get To Do
  • Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
  • Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
  • Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
  • Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
  • Communicate with vendors on a routine basis to follow-up and expedite current orders.
  • Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
  • Responds to internal and external customer requests.
  • Processes returns, warranties and credits accurately and timely.
  • Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
  • Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
  • Performs typing, emailing, faxing or other administrative duties as needed.
  • Verifies accuracy of factory acknowledgements; immediately corrects errors.
  • Coordinates factory generated lead feedback to our principals.
  • Processes warranties and returns within specified warehouse or factory authorized timeframe.
  • Works with accounting to resolve customer payment or vendor invoice issues.
  • Provides back-up determining the nature of callers' business and directs them to appropriate destination.
  • May perform other duties as assigned.

Requirements
What We Need From You
  • Associate's degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
  • Displays an ability to learn rapidly and adapt quickly to changing situations.
  • Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
  • Works well in cooperation with others for the benefit of the organization.
  • Ability to effectively perform the duties and responsibilities of the position.
  • Ability to manage difficult or emotional customer situations.
  • Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane's success.
  • Meets commitments and maintains confidentiality.
  • Speaks clearly and persuasively in positive or negative situations.
  • Writes clearly and informatively and edits work for spelling and grammar.
  • Excellent customer service skills (friendly, courteous and helpful).
  • Ability to write reports, business correspondence and procedure manuals.
  • Working knowledge of Microsoft Word and Excel.

We Are Winning When
Our expectations are that team members demonstrate our Core Values.
  • Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
  • Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
  • Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
  • Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
  • Passion & Energy - Bring passion and energy to our work so that we are "energy givers", enabling us to own and pursue objectives in spite of obstacles and adversity.
  • Fun! - Enjoy what we do and have fun with each other - celebrate a job well done... "25% more fun".

Benefits and Team Member Perks
  • Positivity, cohesiveness and celebrating a job well done!
  • Competitive compensation and benefits structure within a values-driven culture
  • Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
  • Comprehensive health insurance coverage
  • 401k with generous company match
  • Intuitive health and wellness program that rewards participation
  • Community involvement and volunteering opportunities
  • Career advancement through our Career Tracker program
  • Continuous learning through our talent learning management system - Crane University
  • Full time position, 40 hours per week.

Apply today and join the team at: https://www.craneengineering.net/careers
Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.

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