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Online Customer Service Rep Jobs in Indiana (NOW HIRING)

Sweetwater

Customer Service Representative

Fort Wayne, IN · On-site

$14.75 - $20/hr

Customer Service Representative Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire multiple Customer Service Representatives to add to our ...

Q5 Connections

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Evansville, Indiana, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

AYS

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

PLS

Customer Service Representative

East Chicago, IN · On-site

$15.50 - $21/hr

Customer Service Representative Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering ...

U-Haul

Customer Service Representative

Richmond, IN

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Clarksville, IN · On-site

$14.50 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

dbi

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

PIP

Customer Service Representative

Carmel, IN · On-site

$40K - $65K/yr

Our Customer Service Representatives work closely with customers and our sales team, providing ... While technology plays a pivotal role in our industry, from print, signs and marketing to online ...

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Showing results 21-40

All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Indiana

Online Customer Service Rep information

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are the most commonly searched types of Customer Service Rep jobs in Indiana? The most popular types of Customer Service Rep jobs in Indiana are:
What are popular job titles related to Online Customer Service Rep jobs in Indiana? For Online Customer Service Rep jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Indiana look for? The top searched job categories for Online Customer Service Rep jobs in Indiana are:
What cities in Indiana are hiring for Online Customer Service Rep jobs? Cities in Indiana with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Front Office Customer Service Representative (CSR)

Landmark Roofing

Fort Wayne, IN • On-site

Full-time

Posted 5 days ago

Job description

Salary: $19.00/hour

Position: Front Office Customer Service Representative (CSR)

Reports To: Sales Leader

Department: Customer Experience (Office)

Location: Landmark Roofing Headquarters

Classification: Full-Time, Non-Exempt


Position Overview

The Front Office Customer Service Representative (CSR) is the first voice and face of Landmark Roofing. This individual plays a vital role in ensuring excellent customer experiences by answering incoming calls, responding to leads, managing scheduling for our Estimators, and providing support to the sales team. This role is essential in maintaining a professional and welcoming environment for both internal and external customers.


Key Duties & Responsibilities

  • Professionally manage all inbound calls and walk-ins.
  • Respond promptly to lead inquiries via phone, email, or online submissions.
  • Schedule and confirm appointments for Project Estimators.
  • Use downtime to follow up on past/dead leads to maximize schedule efficiency.
  • Keep estimator calendars full, accurate, and optimized.
  • Provide customer service support by answering general questions or routing issues.
  • Maintain and update CRM records with lead and customer information.
  • Support the front office with basic administrative tasks and hospitality.
  • Greet visitors and vendors; handle mail and deliveries.
  • Collaborate closely with the Office Coordinator and Sales Team.


Requirements

Skills & Qualifications:

  • Excellent phone and verbal communication skills
  • Strong organizational and time management abilities
  • Proficiency in CRM software and office tools (training available)
  • Ability to multitask and prioritize in a fast-paced environment
  • Customer-focused mindset with problem-solving ability

Preferred Experience:

  • Previous front desk, call center, or scheduling experience
  • Background in construction, home services, or roofing (a plus)
  • Experience re-engaging leads or working in a lead-driven role

Personal Attributes:

  • Friendly, professional, and team-oriented
  • Self-motivated and proactive with a strong work ethic
  • Calm under pressure and solution-focused


Core Values Alignment

  • Transparency - Communicates openly with both customers and team members.
  • Respect - Treats everyone with professionalism and kindness.
  • Unique - Brings creative problem-solving to customer experiences.
  • Service - Exceeds expectations in every interaction.
  • Teamwork - Works closely with sales and admin teams to support shared goals.


Work Schedule

  • Monday - Friday, 8:00 AM - 5:00 PM (with 1 - hour unpaid lunch break)
  • In-office role at Landmark Roofing HQ