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Online Chat Jobs in Decatur, AL (NOW HIRING)

XACT

Customer Service Specialist - AL

Huntsville, AL · On-site +1

$15.99 - $16/hr

... chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements : • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 ...

QCHI

Customer Service Representative

Athens, AL

$13.50 - $18.50/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Athens, AL · On-site

$14/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor Agreement. * Complete a W-9 form and set up direct deposit.

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor Agreement. * Complete a W-9 form and set up direct deposit.

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor Agreement. * Complete a W-9 form and set up direct deposit.

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor Agreement. * Complete a W-9 form and set up direct deposit.

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your ...

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Online Chat information

See Decatur, AL salary details

$16.4K

$38.1K

$80.6K

How much do online chat jobs pay per year?

As of May 30, 2026, the average yearly pay for online chat in Decatur, AL is $38,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,400.00 and $40,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Support Agent, and why are they important?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What are online chat jobs?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

What are the most commonly searched types of Chat jobs in Decatur, AL? The most popular types of Chat jobs in Decatur, AL are:
What are popular job titles related to Online Chat jobs in Decatur, AL? For Online Chat jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Online Chat jobs in Decatur, AL look for? The top searched job categories for Online Chat jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Chat jobs? Cities near Decatur, AL with the most Online Chat job openings:
Online Chat jobs near you
Customer Service Representative

Customer Service Representative

Lakeland Industries

Huntsville, AL

$15.25 - $20.75/hr

Other

Posted 17 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
Title: Customer Service Representative 
Location: Huntsville, AL (4 Days in Office, 1 Remote)
Reports To: Customer Service Manager
Company & Position Overview
At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it.
POSITION TYPE:  Existing
POSITION PURPOSE:  Operate as the liaison between the customer, the Sales Team, and production/manufacturing.
REPRESENTATIVE DUTIES AND RESPONSIBILITIES: 
  1. Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
  2. Correctly and timely entry of orders into Lakeland’s ERP (Sage) system.
  3. Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products.
  4. Maintain paperless filing system as needed
  5. Enter RGA requests into the computer system.
  6. Perform various administrative duties or functions as needed.
  7. Take initiative and complete tasks timely
  8. Support and uphold the three pillars: Respect, Communication, and Accountability
  9. Be proficient in the use of Lakeland’s CRM (Salesforce) system.
  10. Must be reliable and punctual.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 
Requirements:  Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.
Preferences:  Customer service experience in a manufacturing environment
MINIMUM EDUCATION/EXPERIENCE: 
Education:     High School Diploma or GED equivalent         
Experience:  NA
PREFERRED EDUCATION/EXPERIENCE: 
Education:     Bachelor's degree from an accredited college or university
Experience:  Customer service experience in a manufacturing environment
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION:  NA
FINANCIAL RESPONSIBILITIES: 
Budget None to $20,000 
Revenue:  None to $20,000
Overall: None
WORKING CONDITIONS / EQUIPMENT: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment

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