Rio Rancho, NM · On-site
$16 - $16.21/hr
The ideal candidate will have strong experience in customer entitlement validation, case management, and phone/chat-based support and a proven ability to resolve complex service requests, drive ...
Quick apply
Rio Rancho, NM · On-site
$16 - $16.21/hr
The ideal candidate will have strong experience in customer entitlement validation, case management, and phone/chat-based support and a proven ability to resolve complex service requests, drive ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket ... Support onboarding and training of new team members when requested. * Perform additional duties as ...
Albuquerque, NM · On-site
$16.20 - $20.24/hr
... support efficient and accurate operations. * Facilitates online remote testing through platforms ... email, chat, and in-person, and ensuring a positive testing experience. * Performs other related ...
Albuquerque, NM · On-site
$16.20 - $20.24/hr
... support efficient and accurate operations. * Facilitates online remote testing through platforms ... email, chat, and in-person, and ensuring a positive testing experience. * Performs other related ...
Albuquerque, NM · On-site
$16.20 - $20.24/hr
... support efficient and accurate operations. * Facilitates online remote testing through platforms ... email, chat, and in-person, and ensuring a positive testing experience. * Performs other related ...
Albuquerque, NM · On-site
$16.20 - $20.24/hr
... support efficient and accurate operations. * Facilitates online remote testing through platforms ... email, chat, and in-person, and ensuring a positive testing experience. * Performs other related ...
Albuquerque, NM · On-site
$15.50 - $21/hr
Communicate with customers via phone, chat, and email identifying the customers' needs and how our ... Perform administrative duties in support of sales and customer service * Collaborate with teammates ...
Albuquerque, NM · On-site
$15.50 - $21/hr
Communicate with customers via phone, chat, and email identifying the customers' needs and how our ... Perform administrative duties in support of sales and customer service * Collaborate with teammates ...
... online docs, etc.; • Understand, advise, and coordinate, student registration, appeals, VA ... • Support academic programs in student progress; • Understand and advise on MOUs and ...
... online docs, etc.; • Understand, advise, and coordinate, student registration, appeals, VA ... • Support academic programs in student progress; • Understand and advise on MOUs and ...
Rio Rancho, NM · On-site
$45K - $63K/yr
... online docs, etc.; • Understand, advise, and coordinate, student registration, appeals, VA ... • Support academic programs in student progress; • Understand and advise on MOUs and ...
Rio Rancho, NM · On-site
$45K - $63K/yr
... online docs, etc.; • Understand, advise, and coordinate, student registration, appeals, VA ... • Support academic programs in student progress; • Understand and advise on MOUs and ...
Albuquerque, NM · On-site
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
Albuquerque, NM · On-site
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
Albuquerque, NM · On-site
$20/hr
Leadership team invested in your success and wellness (this work is hard and we want to support you!) * CPLC is a trusted non-profit, with decades of work partnering with local communities to drive ...
Albuquerque, NM · On-site
$20/hr
Leadership team invested in your success and wellness (this work is hard and we want to support you!) * CPLC is a trusted non-profit, with decades of work partnering with local communities to drive ...
Albuquerque, NM · On-site
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
Albuquerque, NM · On-site
$16.50 - $21/hr
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. na
Housing Support Specialist | Gateway West Make a difference where it matters most. YOU can help individuals experiencing homelessness take meaningful steps toward safety, stability, and housing!
Housing Support Specialist | Gateway West Make a difference where it matters most. YOU can help individuals experiencing homelessness take meaningful steps toward safety, stability, and housing!
Housing Support Specialist | Gateway West Make a difference where it matters most. YOU can help individuals experiencing homelessness take meaningful steps toward safety, stability, and housing!
Housing Support Specialist | Gateway West Make a difference where it matters most. YOU can help individuals experiencing homelessness take meaningful steps toward safety, stability, and housing!
Project Support Specialist - Keres Community Health Keres Consulting, Inc., a Native owned small business, is seeking a qualified applicant for a Regular Full Time, Non-exempt position, based in ...
Quick apply
Project Support Specialist - Keres Community Health Keres Consulting, Inc., a Native owned small business, is seeking a qualified applicant for a Regular Full Time, Non-exempt position, based in ...
Albuquerque, NM · On-site
$19.75 - $27.25/hr
Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers. You could be supporting Doctors, Nurses, Administrative Staff ...
Albuquerque, NM · On-site
$19.75 - $27.25/hr
Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers. You could be supporting Doctors, Nurses, Administrative Staff ...
Albuquerque, NM · On-site
$19.75 - $27.25/hr
Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers. You could be supporting Doctors, Nurses, Administrative Staff ...
Albuquerque, NM · On-site
$19.75 - $27.25/hr
Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers. You could be supporting Doctors, Nurses, Administrative Staff ...
$13.57 - $16.16
14% of jobs
$17.52 is the 25th percentile. Wages below this are outliers.
$16.16 - $18.75
21% of jobs
$18.75 - $21.34
14% of jobs
The median wage is $21.49 / hr.
$21.34 - $23.93
18% of jobs
$25.69 is the 75th percentile. Wages above this are outliers.
$23.93 - $26.52
12% of jobs
$26.52 - $29.11
6% of jobs
$29.11 - $31.70
4% of jobs
$31.70 - $34.29
3% of jobs
$34.29 - $36.88
3% of jobs
$36.88 - $39.47
3% of jobs
$39.47 - $42.06
1% of jobs
$13
$24
$42
| Aspect | Online Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or tech support | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Remote or office-based, primarily online communication | Office or call center, face-to-face or phone interactions |
| Industry Usage | Common in e-commerce, tech, and online services | Used across various industries including retail, banking, and telecom |
| Search & Comparison Intent | Focuses on online communication skills and tech support | Emphasizes direct customer interaction and problem-solving |
Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.
The most popular types of Chat Support jobs in Rio Rancho, NM are:
The top searched job categories for Online Chat Support jobs in Rio Rancho, NM are:
Cities near Rio Rancho, NM with the most Online Chat Support job openings:
Rio Rancho, NM • On-site
$16 - $16.21/hr
Contractor
Medical, Dental, Vision, Life
Posted 21 days ago
BCforward is currently seeking a highly motivated Customer Solutions Rep - Hybrid Job - Rio Rancho, NM 87144
Job Title: Customer Service Rep - Hybrid Job
Location: Rio Rancho, NM 87144
Duration: Contract - 24 months
Pay Range: $16.21/hr on W2
Work Schedule: 8 hours per day.
Work Onsite Required: Yes. Business Casual dress code.
Job Description
We are seeking a Customer Solutions Representative IV to join our team. The ideal candidate will have strong experience in customer entitlement validation, case management, and phone/chat-based support and a proven ability to resolve complex service requests, drive process improvements, and mentor peers. This role applies extensive knowledge of company policies and procedures to complete specialized assignments with minimal supervision.
Responsibilities:
Validate customer entitlement, create and route cases to appropriate resources, and monitor service events through completion for compliance.
Manage service requests across multiple access channels, including phone and chat, ensuring accurate data entry and timely updates.
Review customer feedback and case statistics to identify trends, provide resolutions, and deliver actionable insights.
Lead or participate in process and quality improvement projects and recommend actions during post-incident reviews.
Handle escalations, manage multiple tasks or cases with minimal supervision, and mentor or train new agents as needed.
SMB Chat Responsibilities:
Assess SMB customers’ hardware, software, and technical needs and assist with order placement via chat.
Generate and route leads to appropriate departments based on customer needs and segments, identifying related future needs for opportunity expansion.
Identify customer-specific parameters and constraints impacting solutions and optimize recommendations accordingly, including awareness of probable competition.
Collaborate with team members for complex cases and provide peer assistance in areas of expertise.
Required Skills & Qualifications:
High school diploma or equivalent. 3–5 years of relevant experience or a combination of experience and college-level education.
Superior written and verbal communication skills with excellent fluency in the supported language.
Experience in customer-facing roles, including phone-based remote support and chat engagement.
Proficiency with case logging, call routing, and obligation systems, with accuracy in data entry.
Strong understanding of internal processes and tools, and ability to apply them to daily tasks with minimal supervision.
Problem solving, time management, and the ability to oversee compliance with operating procedures and standards.
Ability to mentor and train new agents.
Preferred Skills:
Sourced by ZipRecruiter
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
It services
5,001 - 10,000 Employees
Indianapolis, IN, US
1998
