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Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

BCForward

Customer Service Rep - Onsite Job

Rio Rancho, NM · On-site

$15 - $16.21/hr

Support SMB customers in placing orders via chat. Required Skills & Qualifications: * High school diploma or equivalent. 3 to 5 years of relevant experience, or an equivalent combination of education ...

BOK Financial

Personal Banker I - Express Bank

Albuquerque, NM · On-site

$18.75 - $22.75/hr

Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support * Excellent verbal communication skills; effectively and courteously ...

BOK Financial

Personal Banker I - Express Bank

Albuquerque, NM · On-site

$18.75 - $22.75/hr

Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support * Excellent verbal communication skills; effectively and courteously ...

BOK Financial

Personal Banker I - Express Bank

Albuquerque, NM · On-site

$18.75 - $22.75/hr

Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support * Excellent verbal communication skills; effectively and courteously ...

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All JobsChat Support JobsChat Support Jobs in Rio Rancho, NM

Chat Support information

See Rio Rancho, NM salary details

$13

$23

$40

How much do chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat support in Rio Rancho, NM is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.58 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Rio Rancho, NM?

The most popular types of Chat Support jobs in Rio Rancho, NM are:

What are popular job titles related to Chat Support jobs in Rio Rancho, NM?

For Chat Support jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Rio Rancho, NM look for?

The top searched job categories for Chat Support jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Chat Support jobs?

Cities near Rio Rancho, NM with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,864 per year, or $23.5 per hour.

SOC Analyst

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

Re-posted 12 days ago

Job description

Overview
Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory.
Responsibilities
The candidate will address Vulnerability events. The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. In some cases, the candidate will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization. The candidate will be capable & effective in promoting internal education.
  • Resolve basic issues remotely that have been reported by the customer.
    • Upon completing additional training, you will move to resolve more complex issues.
  • Provide comprehensive Phone & Chat Support for the efficient resolution of Vulnerabilities and events.
  • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
  • Upon completing additional training, assist in various scopes of the Systems Operations Center.
  • Efficiently & accurately identify the customer's specific information.
  • Appropriately document all required information into the ticketing system & the knowledgebase.
  • Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
  • Meet required productivity expectations, including metrics.
  • Route & dispatch the service request to the appropriate IT support group or next level Tech, for resolution, as needed.
  • Create & contribute to the in-house knowledgebase
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership.
  • Back up and support the SOC
  • Support 24/7 SOC Operations and may require availability for shifts outside of standard business hours.
  • Other duties assigned as necessary.

Qualifications
  • HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Must have an Active DOE Active Security Clearance.
  • U.S. Citizenship is required.

Required:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Work Shift work to cover 24/7 enviroment
  • Ability to type 35 WPM

Desired:
  • 6 months of customer help desk experience
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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