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eCommerce Business Analyst

The Opportunity

Rio Grande is a global leader in supplying precious metals and materials to jewelers and manufacturers around the world. Our IT Analysis team is looking for an IT Business Analyst to help drive the continued evolution of our eCommerce websites.

In this role, you'll partner closely with stakeholders across Marketing, Merchandising, Product Management, Customer Service, and other business teams to understand business needs, define enhancement requests, and translate those needs into clear functional requirements. Working closely with our development and UAT teams, you'll help guide enhancements from initial concept through development, user acceptance testing, and production deployment.

You'll play a key role in improving the customer experience by enhancing capabilities such as product information, search, digital merchandising, navigation, analytics, and other features that support our online business. Success in this role requires strong analytical thinking, excellent communication skills, and the ability to bridge business objectives with technical solutions.

The ideal candidate is technically inclined, comfortable configuring applications, and confident analyzing large data sets to identify trends, troubleshoot issues, and validate business requirements.

What You'll Do

· Partner with business stakeholders to understand business objectives and identify opportunities to improve our eCommerce websites and digital customer experience.

· Gather, analyze, document, and prioritize business and functional requirements for website enhancements, integrations, and process improvements.

· Translate business needs into user stories, functional specifications, process flows, and acceptance criteria for the development team.

· Serve as the primary liaison between business stakeholders and developers, providing clarification throughout the development lifecycle and helping ensure solutions meet business expectations.

· Support the UAT team by clarifying business requirements, resolving functional questions, and assisting with production deployments.

· Configure and maintain the website's content management system (CMS) and related digital commerce platform settings to support new features, business requirements, and merchandising initiatives.

· Analyze business processes, website performance, and large data sets to identify trends, troubleshoot issues, and recommend business and technical improvements.

· Support website enhancements, integrations, production issue resolution, and continuous improvement initiatives across the digital commerce platform.

· Build strong partnerships with Marketing, Merchandising, Product Management, Customer Service, and IT to deliver solutions that improve both the customer experience and business operations.

· Manage multiple enhancement requests and projects simultaneously while balancing strategic initiatives with day-to-day operational support.

What You'll Need

· Bachelor's degree in Computer Information Systems, Business, Analytics, or an equivalent combination of education, training, and experience.

· Two or more years of experience as a Business Analyst, Systems Analyst, Technical Business Analyst, or similar role supporting eCommerce, digital commerce, retail, or other customer-facing business systems.

· Experience gathering, documenting, and translating business requirements into user stories, functional specifications, workflows, and acceptance criteria.

· Strong analytical and problem-solving skills with the ability to interpret complex data, analyze business processes, and recommend practical solutions.

· Technical aptitude with the ability to understand application architecture, system integrations, and data flows between enterprise applications.

· Experience working with large data sets to analyze trends, troubleshoot issues, validate business requirements, and support decision-making.

· Experience collaborating with software development teams throughout the software development lifecycle (SDLC) using Agile or similar methodologies.

· Ability to manage multiple priorities in a collaborative, fast-paced environment.

· Excellent communication skills with the ability to build strong partnerships between business stakeholders, developers, and cross-functional teams.

Preferred Qualifications

· Experience supporting eCommerce platforms, digital commerce solutions, or customer-facing websites.

· Experience with content management systems (CMS), product information management (PIM), enterprise search, digital merchandising, web analytics, or similar digital commerce platforms.

· Working knowledge of SQL or other data querying tools.

· Familiarity with APIs, system integrations, and enterprise data flows.

· Understanding of digital merchandising, search optimization, product data management, web analytics, and online customer experiences.

· Experience working in an Agile environment using Jira or similar work management tools.

Environment/Physical Requirements:

Primarily sedentary, requiring employees to sit for extended periods. This can include working at a computer, attending meetings, and performing other tasks while seated.

Schedule: Full-Time Hybrid preferred. Preferred Locations: NM, NY, FL

The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: www.riogrande.com

At Rio Grande, our associates are the heart of our 82-year legacy in Albuquerque. We foster a culture grounded in Respect, Responsibility, and Results, where individuals are empowered to take initiative, grow continuously, and make a meaningful impact every day. We believe in a bias to action. We turn ideas into outcomes and encourage a growth mindset through learning, development, and opportunities to stretch beyond the expected. Our employees are supported with quality benefits, robust wellness resources, and an onsite fitness facility to help them thrive.

Recognized as a 2025 Platinum Award Family Friendly Business, we prioritize work-life balance, flexibility, and a supportive environment for all stages of life. Through our wellness, recognition, and support of our community, we celebrate individuality, foster belonging, and ensure every voice is valued.

At Rio Grande, you’ll find more than a job. You’ll experience a place where your contributions matter, your growth is supported, and your work helps shape the future of our community and supports our customers and industry.

Diversity, Equity, Inclusion and Belonging:

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.

Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.