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Online Answering Service Jobs in Rome, GA (NOW HIRING)

Surya Carpet

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service. * Data entry for orders being manually entered into the system and emails to customers ...

Surya Systems

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service. * Data entry for orders being manually entered into the system and emails to customers ...

Surya Carpet

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service. * Data entry for orders being manually entered into the system and emails to customers ...

Walgreens

Photo Specialist

Rome, GA

$13.25 - $17.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Cartersville, GA

$15.25 - $20/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Cartersville, GA

$15.25 - $20/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Rome, GA

$13.25 - $17.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Cartersville, GA

$15.25 - $20/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Cartersville, GA · On-site

$15.25 - $20/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Cartersville, GA · On-site

$15 - $17.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Cartersville, GA · On-site

$15 - $17.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

Walgreens

Photo Specialist

Rome, GA · On-site

$15 - $17.50/hr

... service transactions, including FedEx, Western Union, and online order fulfillment. Owns the ... Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive ...

FirstBank

Teller

Cartersville, GA

$14.25 - $17.75/hr

... service standards, including answering basic customer inquiries regarding account balances ... mobile, online, ATM and other offerings. * Recognize customer needs and refer customers to ...

FirstBank

Teller

Cartersville, GA

$14.25 - $17.75/hr

... service standards, including answering basic customer inquiries regarding account balances ... mobile, online, ATM and other offerings. * Recognize customer needs and refer customers to ...

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Online Answering Service information

See Rome, GA salary details

$12

$23

$39

How much do online answering service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for online answering service in Rome, GA is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are popular job titles related to Online Answering Service jobs in Rome, GA?

For Online Answering Service jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Rome, GA look for?

The top searched job categories for Online Answering Service jobs in Rome, GA are:

What cities near Rome, GA are hiring for Online Answering Service jobs?

Cities near Rome, GA with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Rome, GA as of June 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $47,933 per year, or $23 per hour.

Customer Service Representative

White, GA • On-site

Surya Carpet
See more jobs at Surya Carpetexternal

$14.25 - $19.25/hr

Other

Re-posted 4 days ago

Job description

Surya Inc. Customer Care Professional

At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are available globally through interior designers, architects, procurement firms, and more. Surya Inc. proudly includes renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We've been honored ten times on the Inc. 5000 list of America's fastest-growing privately held companies.

Surya is looking for a customer care professional with a passion for creating loyal customers. The Customer Care team processes orders and resolves and responds to customer issues via email and phone contact. We are looking for someone who loves to work within a team to exceed customer expectations and provide reliable, responsive, and resourceful service in every interaction. You will have the opportunity to become a Surya subject matter expert for customers concerning Surya products and processes. Our Customer Care management team is caring, supportive and dedicated to your success!

Primary Responsibilities:
  • Handle customer inquiries via email and process orders with exceptional service.
  • Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service.
  • Data entry for orders being manually entered into the system and emails to customers answering their requests.
  • Provide accurate product and service information.
  • Recommend options to customers when they are attempting to cancel.
  • Note accounts as appropriate.
  • Diffuse upset customers as needed.
  • Escalate recurring problems to immediate supervisor.
  • Provide supervisor and Customer Care management with process improvement recommendations.
  • Gain and excel in knowledge of all Surya products and processes.
Job Requirements:
  • Exceptional customer service skills
  • Two or more years of experience in customer service
  • Demonstrates ability to accurately problem solve
  • Enjoys working with others in a team environment
  • Exceptional attention to detail is critically important
  • Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
  • Experience working with order entry and ticketing systems
  • Adapts well to change and learning new processes
  • Demonstrates the understanding of balancing the needs of the business with customer needs.
Preferred Experience:
  • Some advanced degree work in a related field.
  • Two or more years of customer phone service
  • Experience working on process improvement initiatives

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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