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Online Answering Service Jobs in Maple Ridge, BC

Bunzl

Customer Service Representative

Pitt Meadows, BC

CA$45K - CA$47K/yr

... services, answering questions, taking and entering orders, utilizing & maintaining multiple ... Support customers on our online ordering eComm system. * Full cycle sales order processing: sales ...

Ritchie Bros.

Receptionist I- Part-Time

Burnaby, BC · On-site

The duties include answering and transferring phone calls to employees, directing customers ... RBA) is a leading, omnichannel marketplace that provides value-added insights, services and ...

CIBC

Client Service Representative

Vancouver, BC

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC US

Client Service Representative

Vancouver, BC · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC US

Client Service Representative

Vancouver, BC · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

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Online Answering Service information

See Maple Ridge, BC salary details

$8

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How much do online answering service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online answering service in Maple Ridge, BC is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $11.64 and $17.21 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are popular job titles related to Online Answering Service jobs in Maple Ridge, BC?

For Online Answering Service jobs in Maple Ridge, BC, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Maple Ridge, BC look for?

The top searched job categories for Online Answering Service jobs in Maple Ridge, BC are:

What cities near Maple Ridge, BC are hiring for Online Answering Service jobs?

Cities near Maple Ridge, BC with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 7% Locum Tenens, 4% Internship, 59% Full Time, 26% Part Time, and 4% Temporary. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $34,035 per year, or $16.4 per hour.

Customer Service Representative

Bunzl Canada Inc.

Pitt Meadows, BC

CA$45K - CA$47K/yr

Full-time

Re-posted 4 days ago

Job description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met. Given the collaborative nature of this position with sales and warehouse personnel, this position is 100% in the office.

Compensation- $45K-$47K per annum

Hours- Monday to Friday 8:00am - 4:30pm

Responsibilities:

  • Provide our clients with high level customer service meeting/exceeding their needs.
  • Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
  • Support customers on our online ordering eComm system.
  • Full cycle sales order processing: sales order, credit approval, invoicing and filing.
  • Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
  • Respond in an efficient and timely manner to inquiries and requests relating to our various products.
  • Provide customers with simple quotes.
  • Maintain current knowledge of all promotions.
  • Related duties involving customer service contact, via telephone, email, fax or regular mail.
  • Fill in across divisions and departments in order to provide exceptional service to our customers.
  • Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements:

  • Minimum 1-2 years previous customer service experience.
  • Proficient in dealing with escalated customer service situations.
  • Proficient verbal and written communication skills.
  • Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
  • Solid crisis management, problem solving, administrative and organizational skills required.
  • Consultative selling skills.
  • Fast learner with initiative and a great work attitude.
  • Ability to handle high volume calls, and a fast-paced environment.
  • Strong Computer Skills, including Microsoft Office and Windows based software.

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.