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Onboarding Implementation Manager Jobs in Columbia, SC

Cloudbeds

Onboarding Project Manager - NORAM

North, SC · On-site

$70K - $80K/yr

... implementation experience that drives customer confidence, platform adoption, and measurable ... Our Onboarding Project Management Team: Our team is passionate about delivering exceptional ...

Third-Party Job Posts

SMB Onboarding Lead

North, SC · Remote

Strategic Portfolio Management: Monitor a segment of Cloudbeds customers with associated retention ... Design, implement, and track quantitative and qualitative metrics to measure the success of ...

Tru by Hilton

General Manager

Columbia, SC · On-site

$50K - $70K/yr

... management Implementing and complying with all company policies and standards, and state and ... onboarding, and training team members Oversee service quality, operational efficiency, guest ...

Tru by Hilton

General Manager

Columbia, SC · On-site

$50K - $70K/yr

... management Implementing and complying with all company policies and standards, and state and ... onboarding, and training team members Oversee service quality, operational efficiency, guest ...

A First Name Basis

Area Manager

Columbia, SC · On-site

Implement local marketing and outreach strategies in partnership with business development ... Lead caregiver recruitment, onboarding, and retention strategies * Foster a culture of performance ...

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All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Columbia, SC

Onboarding Implementation Manager information

See Columbia, SC salary details

$36.1K

$95.8K

$155.4K

How much do onboarding implementation manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for onboarding implementation manager in Columbia, SC is $95,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $111,900.00 per year, depending on experience, location, and employer.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What are popular job titles related to Onboarding Implementation Manager jobs in Columbia, SC?

For Onboarding Implementation Manager jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Onboarding Implementation Manager jobs in Columbia, SC look for?

The top searched job categories for Onboarding Implementation Manager jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Onboarding Implementation Manager jobs?

Cities near Columbia, SC with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in Columbia, SC as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $95,769 per year, or $46 per hour.

Onboarding Project Manager - NORAM

North, SC

Third-Party Job Posts
See more jobs at Third-Party Job Postsexternal

$70K - $80K/yr

Full-time

Re-posted 14 days ago

Key responsibilities

  • Manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management

  • Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations

  • Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps

Job description

How You'll Make an Impact:

As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds' mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.

You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment.

Our Onboarding Project Management Team:

Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes.

What You Bring to the Team:

  • Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
  • Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
  • Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
  • Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
  • Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
  • Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
  • Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

What Sets You Up for Success:

  • Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
  • Minimum 4 years of experience in hotel operations or hotel management
  • At least 1 year of project management experience within a SaaS or customer-facing environment
  • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
  • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
  • Strong communication, relationship management, and customer-facing presentation skills
  • Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs

Bonus Skills to Stand Out (Optional):

  • At least 1 year of project management experience within a hospitality SaaS environment
  • Previous experience with customer implementation & onboarding at a hospitality SAAS company
  • Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $70,000 - $80,000 USD

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