How You'll Make an Impact: As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend ...
Third Party Job Posts
60 jobs near Columbus, OH
How You'll Make an Impact: As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend ...
Senior Backend Engineer
North, SC · Remote
$140K - $160K/yr
Location: Remote How You'll Make an Impact: As a Senior Backend Engineer on the Booking Engine squad, you'll implement new architectures, features, and best practices to scale the Cloudbeds platform ...
Senior Backend Engineer
North, SC · Remote
$140K - $160K/yr
Location: Remote How You'll Make an Impact: As a Senior Backend Engineer on the Booking Engine squad, you'll implement new architectures, features, and best practices to scale the Cloudbeds platform ...
Onboarding Coach - NORAM
North, SC · On-site
$60K/yr
How You'll Make an Impact: As an Onboarding Coach , we're looking for someone who truly understands hospitality and can step into our clients' shoes to demonstrate how our system makes their lives ...
Onboarding Coach - NORAM
North, SC · On-site
$60K/yr
How You'll Make an Impact: As an Onboarding Coach , we're looking for someone who truly understands hospitality and can step into our clients' shoes to demonstrate how our system makes their lives ...
Global Thought Leadership Director
$140K - $160K/yr
How You'll Make an Impact: We're looking for a Global Thought Leadership Director to own the industry narrative that defines how the world thinks about Cloudbeds - and about the future of hospitality ...
Global Thought Leadership Director
$140K - $160K/yr
How You'll Make an Impact: We're looking for a Global Thought Leadership Director to own the industry narrative that defines how the world thinks about Cloudbeds - and about the future of hospitality ...
Onboarding Project Manager - NORAM
$70K - $80K/yr
How You'll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds' mid-market customers, guiding them from contract signature through adoption and ...
Onboarding Project Manager - NORAM
$70K - $80K/yr
How You'll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds' mid-market customers, guiding them from contract signature through adoption and ...
We're looking for a Global Benefits Specialist to help support and scale benefits operations across a globally distributed workforce spanning multiple countries, entities, and employment models. This ...
We're looking for a Global Benefits Specialist to help support and scale benefits operations across a globally distributed workforce spanning multiple countries, entities, and employment models. This ...
Social Media Specialist
$60K - $70K/yr
Support the drafting of comments for engagement on relevant third-party posts. Review, Edit & Approve * Proactively propose edits, refinements, and structural improvements to content drafts.
Social Media Specialist
$60K - $70K/yr
Support the drafting of comments for engagement on relevant third-party posts. Review, Edit & Approve * Proactively propose edits, refinements, and structural improvements to content drafts.
Global Director, Mid-Market Onboarding
$160K - $190K/yr
How You'll Make an Impact: As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the ...
Global Director, Mid-Market Onboarding
$160K - $190K/yr
How You'll Make an Impact: As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the ...
How You'll Make an Impact: As a Sales Manager , you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building ...
How You'll Make an Impact: As a Sales Manager , you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building ...
How You'll Make an Impact: As the Manager, HRBP , you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition ...
How You'll Make an Impact: As the Manager, HRBP , you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition ...
The Opportunity: We're hiring our first Global VP of Brand Partnerships & Enterprise Sales - a role created to land Cloudbeds at the center of the hospitality brand landscape. Conversations with ...
The Opportunity: We're hiring our first Global VP of Brand Partnerships & Enterprise Sales - a role created to land Cloudbeds at the center of the hospitality brand landscape. Conversations with ...
Senior Frontend Engineer
North, SC · Remote
$140K - $160K/yr
Location: Remote How You'll Make an Impact: As a Senior Frontend Engineer on the squad, you'll build and evolve the guest-facing booking experience in a modern React and TypeScript codebase ...
Senior Frontend Engineer
North, SC · Remote
$140K - $160K/yr
Location: Remote How You'll Make an Impact: As a Senior Frontend Engineer on the squad, you'll build and evolve the guest-facing booking experience in a modern React and TypeScript codebase ...
Senior Backend Engineer
North, SC · Remote
$140K - $160K/yr
Location: Remote How You'll Make an Impact: As a Senior Backend Engineer on the Booking Engine squad, you'll implement new architectures, features, and best practices to scale the Cloudbeds platform ...
Senior Backend Engineer
North, SC · Remote
$140K - $160K/yr
Location: Remote How You'll Make an Impact: As a Senior Backend Engineer on the Booking Engine squad, you'll implement new architectures, features, and best practices to scale the Cloudbeds platform ...
Location - Remote (Europe) How You'll Make an Impact: As a Staff Machine Learning Engineer , you will play a key role in building and implementing features that empower lodging customers to make data ...
Location - Remote (Europe) How You'll Make an Impact: As a Staff Machine Learning Engineer , you will play a key role in building and implementing features that empower lodging customers to make data ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$18.75 - $25.75/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$18.75 - $25.75/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$22/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$22/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$22/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$22/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$18.75 - $25.75/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Reimbursement Specialist (Medical Billing)
Decatur, IL · On-site
$18.75 - $25.75/hr
... to third party payor, attaches required documentation and submits claims to appropriate payor locations. * Receives and posts payments and adjustments, including receipts from insurance groups ...
Receives and posts payments from patients and 3rd party payors. Downloads daily electronic bank deposits and supporting documentation. Makes daily bank deposits. Sorts and distributes mail. Maintains ...
Quick apply
Receives and posts payments from patients and 3rd party payors. Downloads daily electronic bank deposits and supporting documentation. Makes daily bank deposits. Sorts and distributes mail. Maintains ...
Billing Specialist
Tempe, AZ · On-site
$18.75 - $25.25/hr
Posts payments to customer accounts and manages bank deposit reconciliation. Manages 3rd party and private pay aging accounts efficiently. Manages billing, pricing, cycling and reporting for Cubex.
Billing Specialist
Tempe, AZ · On-site
$18.75 - $25.25/hr
Posts payments to customer accounts and manages bank deposit reconciliation. Manages 3rd party and private pay aging accounts efficiently. Manages billing, pricing, cycling and reporting for Cubex.
Other
Posted 26 days ago
Job description
How You'll Make an Impact:
As a Customer Support Manager for APAC, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring firsthand hotel operations experience to every escalation, every coaching conversation, and every process decision - because you understand what it means for a property when their technology isn't working. This is a role for someone who is not afraid to pick up the phone and call a customer directly to fix a problem, who leads their team by example, and who gets energized by helping people grow.
Our Customer Support Team:
Our Customer Support team is where hospitality expertise meets technology - a remote group of former hoteliers and customer experience professionals who hold themselves to a high standard because they know the impact their work has on real properties around the world. We move fast, support each other, and genuinely care about the outcomes we deliver for our customers. If you lead by example, stay calm under pressure, and bring the kind of ownership mentality that comes from working in an operation that never sleeps, you'll feel right at home here.
What You Bring to the Team:
- Lead, coach, and develop a team of Customer Support Leads - setting clear goals, conducting regular 1:1s, and creating an environment where people grow and do their best work
- Act as the primary escalation point for complex customer issues, drawing on your hotel operations background to understand the real business impact and drive resolution with urgency and empathy
- Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership regularly
- Champion a culture where the team takes ownership of outcomes and customers feel the difference - including picking up the phone when that's what it takes to resolve an issue
- Leverage Cloudbeds' AI tools to improve team efficiency and help your team work smarter
- Use customer feedback and ticket trend data to identify what isn't working and fix it structurally - not just case by case
- Partner cross-functionally with Product, Engineering, and CS leadership to surface customer patterns and contribute to initiatives that improve service quality at scale
- Hire, develop, and retain team members through honest coaching, meaningful feedback, and genuine investment in their growth
What Sets You Up for Success:
- Bring significant direct experience in hotel or resort operations - front office, property management, revenue management, F&B, or events at a quality independent, managed, or branded property. This is a firm requirement for this role
- Demonstrate 2+ years of experience leading or supervising a customer-facing team, with a proven ability to set goals, coach performance, and build a collaborative remote culture
- Show strong technical aptitude and learning agility - you pick up new tools quickly, troubleshoot independently, and thrive in environments where the technology and processes are constantly evolving
- Thrive in a fast-paced, high-change environment - Cloudbeds moves quickly, and the ability to lead your team through ambiguity and rapid iteration is essential to success in this role
- Bring exceptional communication and interpersonal skills - comfortable engaging directly with customers at all levels, including in high-stakes or escalated situations
- English fluency is required.
Bonus Skills to Stand Out:
- Experience with mid-market or multi-property hospitality - management companies, branded clusters, ownership groups, or resort operations is a strong differentiator
- Created solutions and agents using AI to help improve efficiency and quality of customer service.
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