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Onboarding Implementation Manager Jobs in Chicago, IL

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

Design, codify, and continuously improve our end-to-end delivery framework-covering onboarding ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

$145 - $165/hr

Design, codify, and continuously improve our end-to-end delivery framework--covering onboarding ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

Design, codify, and continuously improve our end-to-end delivery framework-covering onboarding ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

Asana

Senior Implementation Manager Chicago

Chicago, IL · On-site

$120 - $180/hr

Lead a structured onboarding engagement -- aligning customer stakeholders on platform setup ... You manage multiple workstreams and executive stakeholders, simultaneously, keep implementations on ...

New

Serrala Group GmbH

Onboarding Manager

Chicago, IL · On-site

$65 - $75/hr

Onboarding Manager Location : Chicago Office or Remote, NA (US & Canada). Preference for candidates ... Implement and onboard customers to Serrala cloud Collections and Credit solutions. * Gather ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Socket.dev

Implementation Manager, T&S - US

Chicago, IL · On-site

$115 - $140/hr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$110 - $150/hr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

Lead onboarding for Enterprise customers with a focus on SAP Spend and Invoice implementations, as well as implementations with other ERP Platforms (NetSuite, Microsoft Dynamics F&O) * Manage C-level ...

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All JobsOnboarding Implementation JobsOnboarding Implementation Manager JobsOnboarding Implementation Manager Jobs in Chicago, IL

Onboarding Implementation Manager information

See Chicago, IL salary details

$40.2K

$106.6K

$173.1K

How much do onboarding implementation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for onboarding implementation manager in Chicago, IL is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $124,600.00 per year, depending on experience, location, and employer.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What are popular job titles related to Onboarding Implementation Manager jobs in Chicago, IL?

For Onboarding Implementation Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Onboarding Implementation Manager jobs in Chicago, IL look for?

The top searched job categories for Onboarding Implementation Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Onboarding Implementation Manager jobs?

Cities near Chicago, IL with the most Onboarding Implementation Manager job openings:

Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, 6% Hybrid, and 25% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.

Senior Implementation Manager

ONETRACK.AI

Chicago, IL • On-site

Full-time

Re-posted 26 days ago

Job description

Why This Role, Why Now
OneTrack is a profitable, growth-stage AI company redefining warehouse and logistics technology. We've proven product-market fit, signed marquee enterprise accounts, and are now scaling deployments across dozens of sites. The gap between "sold" and "successful" is where this role lives-and it's the single highest-leverage hire we can make right now. We need a leader who can build the delivery engine that turns every contract into a measurable client outcome, while standing up the methodology and playbook the team will run for years to come.
About the Role
As Senior Implementation Manager, you will own the client journey end-to-end - from contract signature through steady-state value realization. This is not a role where you hand off a deck and move on. You will quarterback cross-functional workstreams, drive real operational outcomes on warehouse floors, and be accountable for the results long after go-live.
The work is genuinely complex: multi-site rollouts with interdependent hardware-software deployments, change management spanning frontline floor staff and C-suite executives, and the constant challenge of translating cutting-edge AI into measurable value inside physical operations. You will work alongside sales, hardware engineering, software engineering, and field service teams to deliver on our promise to every client.
Requirements
Responsibilities
  1. Lead complex, multi-site implementations. Deploy OneTrack's integrated hardware and SaaS platform across enterprise client environments-managing hardware-software dependencies, site readiness, and go-live sequencing. Ensure every site is trained, supported, and delivering measurable value with a clear articulation of outcomes achieved.
  2. Own long-term commercial outcomes, not just deliverables. Navigate individual engagements and full client portfolios with an eye toward the interconnected outcomes clients are driving. You are accountable for value realization-not project completion.
  3. Build the delivery methodology and implementation playbook. Design, codify, and continuously improve our end-to-end delivery framework-covering onboarding, site activation, change management, escalation paths, and steady-state transition. Draw on best-in-class consultative frameworks to create repeatable, scalable processes that grow with the business.
  4. Quarterback cross-functional execution. Serve as the central point of coordination across hardware, engineering, field service, and customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi-workstream engagements on track.
  5. Drive change management across every level. Ensure adoption from the warehouse floor to the executive suite. Build enablement plans that account for diverse user personas, organizational dynamics, and the realities of rolling out new technology in complex physical environments.
  6. Monitor and optimize system performance. Track deployed sensors, hardware devices, and software telemetry. Document root causes and drive corrective actions to maintain reliability and client confidence.
  7. Innovate with AI. Stay at the forefront of artificial intelligence and continually introduce smarter, more efficient operating practices across the implementation function.
  8. Develop the team. Mentor and guide junior team members. Build scalable systems for tracking, reporting, and continuous improvement across the service function.

Experience & Qualifications
    • 7+ years of experience in implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid environments-ideally with exposure to multi-site, enterprise-scale rollouts
    • Background in technology consulting, systems integration, or deploying and optimizing technology solutions in warehouse, manufacturing, logistics, or physical operations settings; familiarity with structured delivery methodologies is strongly preferred
    • Proven executive stakeholder management skills with experience owning C-level and VP-level relationships at enterprise clients, navigating escalations, and driving alignment across complex, multi-workstream engagements
    • Demonstrated experience managing people-whether direct reports or cross-functional project teams-with a track record of developing talent and scaling service functions
    • Proven ability to operate independently, build repeatable delivery processes from scratch, and bring structure where none exists
    • Highly organized, persistent in follow-through, and comfortable working in ambiguity during a high-growth stage
    • Bonus: Direct experience in supply chain, logistics, or warehousing technology environments

Benefits
We are predominantly located in New York and Chicago but remain open to remote employees. Compensation packages will depend on experience. Compensation will be commensurate with experience and is estimated to range from $145,000 to $165,000. The role is eligible for a performance-based cash bonus and equity awards.

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