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Onboarding Implementation Manager Jobs in Washington

Exiger

Implementation Manager

Mclean, VA · Hybrid

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions. * Serve as the primary point of contact for clients during the ...

Exiger

Implementation Manager

Mclean, VA · On-site

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions. * Serve as the primary point of contact for clients during the ...

Transunion

Solutions Implementation Advisor

Reston, VA · On-site

... The Implementation and Client Success team works directly with customers and internal products ... Act as the primary interface for the onboarding and management of Neustar Trusted Call Solutions ...

Oryx Software Inc

Onboarding Manager

Mclean, VA · On-site

$65K - $75K/yr

The Onboarding Manager ensures new dental practices achieve rapid, confident adoption of Oryx ... implementation, or customer success. * Excellent communicator with empathy for customers ...

ICF

Housing Implementation Growth Lead

Reston, VA · Remote

Key Responsibilities Pipeline Development and Management * Identifyand oversee a pipeline of ... Support overall BD team effectiveness and organizational health, including onboarding, enablement ...

BLH Nursing

Onboarding Specialist

Bowie, MD · On-site

Qualified candidates will be knowledgeable and experienced in implementing onboarding processes ... Manages high-volume onboarding contingency tracker and develops strategies to create better systems ...

Beatrice Loving Heart

Onboarding Specialist

Bowie, MD · On-site

Qualified candidates will be knowledgeable and experienced in implementing onboarding processes ... Manages high-volume onboarding contingency tracker and develops strategies to create better systems ...

Takt

Implementation Analyst/Associate

Reston, VA · On-site

Experience in supply chain, logistics, warehousing, manufacturing, or labor management environments * Familiarity with SaaS software implementations or customer onboarding processes * Exposure to ...

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Onboarding Implementation Manager information

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

What are popular job titles related to Onboarding Implementation Manager jobs in Washington?

For Onboarding Implementation Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Onboarding Implementation Manager jobs in Washington look for?

The top searched job categories for Onboarding Implementation Manager jobs in Washington are:

What cities in Washington are hiring for Onboarding Implementation Manager jobs?

Cities in Washington with the most Onboarding Implementation Manager job openings:

Infographic showing various Onboarding Implementation Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Implementation Manager

Mclean, VA • Hybrid

Exiger
Software Development • 501 - 1,000 employees
Learn more about Exigerexternal

Full-time

Medical, Dental, Vision

Re-posted 17 days ago

Key responsibilities

  • Lead and manage the full implementation lifecycle from initial client onboarding to deployment of solutions.

  • Serve as the primary point of contact for clients during implementation, building relationships and ensuring satisfaction.

  • Provide training and support to clients for effective adoption and use of products.

Job description

Implementation Manager

Location: McLean, VA or Richmond, VA

Work Environment: Hybrid

Role Summary:

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.

 

What You'll Do:

  • Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
  • Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
  • Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
  • Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
  • Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
  • Maintain a thorough knowledge of Exiger's Core products, services and strategic services
  • Ad-hoc and other projects and responsibilities may be added at the manager's discretion
  • Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Who You Are:

  • You possess a high level of initiative and self-motivation, especially in a team environment
  • You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance
  • You lead inspirational, tailored presentations in a customer-facing environment
  • You articulate complex ideas clearly and concisely, in written and verbal English
  • You balance multiple priorities while maintaining a strategic mindset
  • You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management
  • You have strong client/customer management skills
  • You have excellent presentation and facilitation skills
  • You demonstrated strength in issue management and customer relationship skills

What You'll Need:

  • Minimum 1-5 years of experience in project management and implementations
  • Experience with compliance, supply chain risk management, third-party risk management or due diligence
  • Consulting experience is a plus
  • Bachelor's Degree in a relevant field
  • Must be a US citizen
  • Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
  • Have the ability to perform data auditing and validation
  • To be proficient in Microsoft Office Suite
  • Familiarity with Project Management methodologies
  • Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Why You'll Love Working Here:

  • Competitive base salary
  • Additional performance incentives (SPIFFS, recognition awards)
  • Private medical, dental, and vision benefits
  • 16 weeks of paid parental leave
  • Purposeful career development programs with reimbursement for educational certifications
  • Industry-leading health, vision, and dental benefits
  • Discretionary Time Off for all employees, with no maximum limits
  • A collaborative culture that celebrates hustle, heart, and high performance

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