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On Call Software Support Specialist Jobs (NOW HIRING)

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

CompuGroup Medical

Software Support Specialist

Richardson, TX · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $39/hr

Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 Position Summary: Primarily assists customers over the phone to ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

CompuGroup Medical

Software Support Specialist

Columbia, SC · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

CompuGroup Medical

Software Support Specialist

Columbia, SC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

tuffshed

Digital Software Support Specialist

Center, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tuff Shed is recruiting for a Digital Software Support Specialist, who is responsible for for ... Stay up to date on industry best practices, current events, and vendor changes On-call duties are ...

Tuff Shed

Digital Software Support Specialist

Denver, CO · On-site

$22 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tuff Shed is recruiting for a Digital Software Support Specialist, who is responsible for for ... Stay up to date on industry best practices, current events, and vendor changes On-call duties are ...

Suvoda

Software Support Specialist

Portland, OR · On-site

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

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All JobsOn Call Software Support Specialist Jobs

On Call Software Support Specialist information

See salary details

$29K

$58.3K

$94.5K

How much do on call software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for on call software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between On Call Software Support Specialist vs Help Desk Technician?

AspectOn Call Software Support SpecialistHelp Desk Technician
CertificationsBasic IT or software support certifications (e.g., CompTIA A+)Similar certifications often required
Work EnvironmentOn-call, remote or on-site support for software issuesHelp desk, on-site or remote troubleshooting
Industry UsageTechnology, software companies, IT service providersIT departments, tech support centers
Search/Comparison IntentUnderstanding support roles, on-call responsibilitiesGeneral troubleshooting, customer support

The On Call Software Support Specialist primarily handles urgent software issues during off-hours or on-call shifts, often requiring quick troubleshooting and remote support. Help Desk Technicians provide general technical support and troubleshooting during regular hours. While both roles require similar certifications and work in tech environments, the specialist role emphasizes on-call availability and rapid response to critical issues.

What cities are hiring for On Call Software Support Specialist jobs?

Cities with the most On Call Software Support Specialist job openings:

What are the most commonly searched types of Software Support Specialist jobs?

The most popular types of Software Support Specialist jobs are:

What states have the most On Call Software Support Specialist jobs?

States with the most job openings for On Call Software Support Specialist jobs include:

On Call Software Support Specialist jobs near you

Software Support Specialist

Cgm

Richardson, TX • Hybrid

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Create the future of e-health together with us by becoming a Software Support Specialist

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

  • Learns core task set for all features of assigned CGM software products and passes applicable exams.

  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.

  • Minimum of 1 year customer service experience.

  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Compensation: Position Hourly Range: $18-$20 per hour

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply