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On Call Software Support Specialist Jobs (NOW HIRING)

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

Valsoft Corporation

Software Support Specialist

$65K - $75K/yr

The Opportunity We're looking for a Software Support Specialist to be a key point of contact for DemandBridge customers, helping them troubleshoot issues and get the most from our software. You'll ...

Suvoda

Software Support Specialist

Portland, OR · Remote

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Essential Functions and Responsibilities SUMMARY The Software Support Specialist is responsible for the administration, management and timely resolution for the affordable property management ...

Village Green

Software Support Specialist

Southfield, MI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits - Medical - Dental - Vision - Life Insurance - Paid Time Off (PTO) - 401(k) with a Company Match POSITION OVERVIEW The Software Support Specialist is responsible for delivering key support ...

Group CBS

Software Support Specialist

Indianapolis, IN · On-site

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities' field technicians and will serve as a liaison ...

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Essential Functions and Responsibilities SUMMARY The Software Support Specialist is responsible for the administration, management and timely resolution for the affordable property management ...

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

SUMMARY The Software Support Specialist is responsible for the administration, management and timely resolution for the affordable property management software systems. Resolution includes, but is ...

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Showing results 21-40

All JobsOn Call Software Support Specialist Jobs

On Call Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do on call software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for on call software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between On Call Software Support Specialist vs Help Desk Technician?

AspectOn Call Software Support SpecialistHelp Desk Technician
CertificationsBasic IT or software support certifications (e.g., CompTIA A+)Similar certifications often required
Work EnvironmentOn-call, remote or on-site support for software issuesHelp desk, on-site or remote troubleshooting
Industry UsageTechnology, software companies, IT service providersIT departments, tech support centers
Search/Comparison IntentUnderstanding support roles, on-call responsibilitiesGeneral troubleshooting, customer support

The On Call Software Support Specialist primarily handles urgent software issues during off-hours or on-call shifts, often requiring quick troubleshooting and remote support. Help Desk Technicians provide general technical support and troubleshooting during regular hours. While both roles require similar certifications and work in tech environments, the specialist role emphasizes on-call availability and rapid response to critical issues.

What cities are hiring for On Call Software Support Specialist jobs?

Cities with the most On Call Software Support Specialist job openings:

What are the most commonly searched types of Software Support Specialist jobs?

The most popular types of Software Support Specialist jobs are:

What states have the most On Call Software Support Specialist jobs?

States with the most job openings for On Call Software Support Specialist jobs include:

On Call Software Support Specialist jobs near you

Software Support Specialist

Independent Financial Group LLC

San Diego, CA • On-site

$28 - $33/hr

Full-time

Medical, Life, Retirement

Re-posted 8 days ago

Job description

The Software Support Specialist provides support and training related to accessing and utilizing IFG's software systems to its financial advisors and their staff. The Software Support Specialist also collaborates with internal departments, including Operations, Compliance, and Supervision, to ensure advisors receive timely and effective support. This customer service-focused role requires strong verbal and written communication, problem-solving skills, attention to detail. Any technical knowledge required for the position will be provided through training upon hire. 

Independent Financial Group, LLC (IFG) is a privately held independent wealth management provider based in San Diego, California. Founded in 2003, IFG supports more than 600 independent financial professionals in over 400 offices nationwide with a comprehensive suite of business solutions. IFG has been widely recognized as a leading independent broker-dealer. In 2025, Financial Advisor magazine listed IFG as the 15th largest national independent broker-dealer and #2 for privately held broker-dealers based on gross revenue. Financial Planning ranked IFG 1st for women as a percentage of producing representatives in 2025 and 7th for financial advisor payout in 2024. InvestmentNews ranked the firm in the top 10 for payout and account assets in 2024. IFG is an eight-time honoree on the Inc. 5000 list of "Fastest-Growing Private Companies in the US," and the San Diego Business Journal ranked IFG #7 among the Largest Private Companies in San Diego in 2022 and 2023.

Job Duties:

  • Provide first-line support via email and phone for software-related issues, including access, navigation, and usage questions.
  • Create and update Freshservice tickets with clear documentation of the issue, resolution steps, and follow-up as needed.
  • Use Canned Responses, Scenarios, and the Knowledge Base effectively to ensure efficient and consistent communication.
  • Identify and escalate recurring issues, outages, or trends to more senior agents or management.
  • Support software onboarding tasks and user training under direction from senior staff.
  • Contribute to Knowledge Base articles and internal documentation to improve team efficiency and consistency.
  • Participate in regular team meetings and training sessions.
  • Take initiative to learn the company’s internal systems and advisor-facing tools, improving response quality over time.

Education and Experience 

  • Bachelor’s degree strongly preferred or equivalent work experience in a related discipline.
  • 1–2 years of customer service experience preferred.
  • Broker-dealer or financial services experience a plus.
  • Experience using support platforms such as Freshservice is helpful but not required.

Desired Skills

  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Detail-oriented with strong task follow-through.
  • Ability to self-manage and prioritize in a fast-paced, high-volume environment.
  • Comfort learning new technology tools and platforms.
  • Proactive mindset with a desire to grow into more complex support responsibilities.

Key Attributes

  • Maintain a positive, empathetic, and professional attitude toward advisors at all times.
  • Customer-focused and able to manage dynamic support requests.
  • Strong problem-solving skills with an emphasis on service.
  • Able to work independently as well as collaboratively within a team.
  • Engaged in continuous learning and process improvement.

Compensation

  • IFG offers a competitive benefits package, including a free on-site fitness center, company-paid medical insurance, company-paid life and long-term disability (LTD) coverage, 401(k) matching, and market-competitive compensation based on experience.

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