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On Call Security Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk ...

Baker Group

Technician - Fire Security PARCS

Ankeny, IA · On-site

... security services via their custom software application packages. * Work with IT staff to ... You will be part of an On-Call schedule which is adjustable but currently once every 10 weeks. * We ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk ...

Slate Healthcare

Travel Nurse RN - Psychiatric

Adair, IA · On-site

$1.7K - $2.3K/wk

Voluntary patients, no restraints, Admin on call and Doctor on call at all times, no on-site security. Visiting hours are Sundays 1-4p. Orientation is 2-3 days of 12 hour shifts training until ...

Ziegler Industries

CDL B Operator

Altoona, IA · On-site

$23 - $28/hr

Travel to various industrial job sites and be ready for on-call 24/7 shifts. * Work Hard, Get Dirty ... Security Net: Employer-paid life insurance, disability coverage, and more. * Financial Perks: FSA ...

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All JobsOn Call Security JobsOn Call Security Jobs in Iowa

On Call Security information

See Iowa salary details

$9

$18

$22

How much do on call security jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for on call security in Iowa is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $18.08 per hour, depending on experience, location, and employer.

What is an on call security officer?

On call security officers are security professionals who are not assigned to a fixed schedule but are available to work as needed, often on short notice. They may fill in for full-time staff during absences or handle special events, emergencies, or increased security needs. Their responsibilities typically include monitoring premises, responding to alarms, and ensuring the safety of property and individuals. Flexibility and the ability to adapt to varying work environments are important qualities for this role.

What are the key skills and qualifications needed to thrive as an on call security officer?

To thrive as an On Call Security Officer, you need a solid understanding of security protocols, physical fitness, and often a high school diploma or equivalent. Familiarity with surveillance systems, incident reporting software, and sometimes a security guard license are typically required. Strong observation skills, reliability, and effective communication are vital soft skills for responding to emergencies and interacting with the public. These skills ensure the safety of people and property, as well as efficient incident response in unpredictable situations.

What are some common challenges faced by on call security personnel, and how can they prepare for them?

On Call Security personnel often face the challenge of responding to unpredictable situations and working irregular hours, sometimes with little notice. They must be adaptable, able to quickly assess risks, and communicate effectively with both team members and the public. To prepare, it’s helpful to maintain a flexible schedule, stay updated on site-specific protocols, and regularly review emergency response procedures. Building strong observational skills and staying physically and mentally alert are also key to handling the varied demands of this role.

What is the difference between On Call Security vs Security Guard?

AspectOn Call SecuritySecurity Guard
CredentialsTypically requires security license or certificationRequires security license or certification
Work EnvironmentOften remote or on-demand, covering multiple sites as neededOn-site at specific locations, such as buildings or events
Employer & Industry UsageUsed by security companies for flexible coverageEmployed directly by clients or security firms for fixed shifts
Search & Comparison IntentCommonly compared for flexible security rolesStandard security role with fixed hours

On Call Security professionals provide flexible, on-demand security coverage, often working remotely or across multiple sites. Security Guards typically work fixed shifts at specific locations. Both roles require security licensing, but their work environments and scheduling differ significantly.

What are the most commonly searched types of Security jobs in Iowa?

The most popular types of Security jobs in Iowa are:

What are popular job titles related to On Call Security jobs in Iowa?

For On Call Security jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching On Call Security jobs in Iowa look for?

The top searched job categories for On Call Security jobs in Iowa are:

What cities in Iowa are hiring for On Call Security jobs?

Cities in Iowa with the most On Call Security job openings:

On Call Security jobs near you
Infographic showing various On Call Security job openings in Iowa as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,481 per year, or $18 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 7 days ago

Key responsibilities

  • Manage daily Help Desk operations, monitor ticket queues, and coordinate support activities.

  • Lead, coach, and develop the global Help Desk team, including conducting performance evaluations and managing staffing.

  • Ensure support requests are resolved in accordance with established service levels and improve SLA compliance.

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like – First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional InformationCPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
 

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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