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On Call Saas Attorney Jobs (NOW HIRING)

City of New York

DIRECTOR, LEGAL AFFAIRS

Brooklyn, NY · On-site

$100K - $125K/yr

We are seeking a skilled and forward-thinking Attorney with expertise in privacy law, data ... Draft, review, and negotiate technology, SaaS, data processing, and other complex IT agreements.

Starbridge

Founding General Counsel

New York, NY · On-site

$250K - $400K/yr

We also run a SaaS platform that surfaces government buying signals from council meetings, budget ... About the Role You will be Starbridge's first in-house lawyer, reporting directly to the CEO. Your ...

Centerbase

Head of IT

Dallas, TX · Remote

$180K/yr

Rationalize the SaaS and tooling portfolio (including AI tools) -- consolidate overlapping tools ... and on-call, cloud cost management / FinOps, and backup, disaster recovery, and resilience.

Starbridge

Founding General Counsel

New York, NY · On-site

$250K - $400K/yr

We also run a SaaS platform that surfaces government buying signals from council meetings, budget ... About the Role You will be Starbridge's first in-house lawyer, reporting directly to the CEO. Your ...

Parker Poe

IT Systems Engineer

Charlotte, NC · On-site

We are a tight-knit firm that values the person beyond the lawyer or professional. Because of this ... Azure or other IaaS, DRaaS, or SaaS solutions for enterprises. * Strong technical knowledge of ...

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How much do on call saas attorney jobs pay per year?

As of Aug 15, 2026, the average yearly pay for on call saas attorney in the United States is $98,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

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On Call Saas Attorney jobs near you

Support Engineer (Tier 3) - Cloud Platform; Integrations (Hybrid)

NIRA, Inc.

Washington, DC • On-site

$95K/yr

Full-time

Posted 9 days ago

Job description

NIRA, Inc. is seeking a Tier 3 Support Engineer to serve as the final escalation point for a U.S. Department of Justice cloud-based digital evidence management program serving U.S. Attorneys' Offices nationwide. Sitting behind district-level Tier 1 and nationwide Tier 2 help desk support, this engineer resolves the most complex platform, integration, and data issues - working across a FedRAMP High SaaS evidence platform, enterprise integrations, and AWS GovCloud infrastructure under SLA-driven incident and service request management.
Responsibilities
  • Own Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levels
  • Troubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructure
  • Perform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releases
  • Manage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communication
  • Work within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation records
  • Support security operations: patch verification, vulnerability remediation validation, and incident response assistance
  • Maintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teams
  • Contribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidents

Required Qualifications
  • 5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering level
  • Strong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnostics
  • Working knowledge of AWS services and monitoring/diagnostic tooling
  • Experience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)
  • Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environments
  • Clear written and verbal communication with both end users and engineering teams, including RCA documentation
  • U.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigation
  • Bachelor's degree in information technology, computer science, or a related field

Preferred Qualifications
  • Federal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environments
  • Experience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)
  • Scripting skills (Python or PowerShell) for diagnostics and support automation
  • Experience supporting multi-tenant SaaS environments
  • Certifications such as ITIL 4, AWS SysOps Administrator, or Security+
Nira logo

About Nira

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2021

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