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FLSA status: PRN, non-exempt

Salary Range: $20/ hour

Reports to: Crisis Services Director

Location: Remote

Overview: Aspen Hope Center mobile crisis clinicians respond from Aspen to Parachute, CO and interact with individuals served in a variety of settings, including but not limited to in their home, in the community, and in hospital settings. It is essential that all interactions are conducted in a professional, courteous, and ethical manner. Mobile crisis clinicians are responsible for making sure that each individual served is treated with compassion and that time is taken to determine the appropriate course of treatment.

The Licensed Clinician On-Call (LCOC) provides real-time support and guidance to Aspen Hope Center clinicians during crisis shifts. This role acts as the first point of escalation for staff needing clinical consultation, complex case support, or assistance navigating high-risk situations. The LCOC also serves as a liaison to community partners when a supervisor-level representative is requested, ensuring a professional, collaborative response to community needs.

The LCOC helps maintain program quality and client safety by offering clinical expertise, documenting key decisions, and supporting effective communication between Aspen Hope Center staff, leadership, and external stakeholders.

• Initiates daily slack at the start of shift to include all clinicians scheduled for the day.
• Provide real-time staffing support (either in person, telehealth, or audio only) to both licensed and unlicensed clinicians during on-call shifts, offering guidance for assessment, intervention, safety planning, and next steps.
• Act as a sounding board for clinicians working with complex cases, helping them evaluate risk and make informed decisions.
• Maintain a calm, supportive presence during high-stress situations, modeling trauma-informed care and professionalism.
• Serve as the first escalation point for clinicians requiring immediate clinical supervision during a crisis call or consultation.
• Speaks directly to community partners (e.g., hospitals, law enforcement, schools, other agencies) when a supervisor-level representative is requested, ensuring a professional, collaborative response to community needs
• Manages and enforces mandatory callback list as needed on scheduled shifts
• Completes a brief staffing note in Aspen Hope Center's EHR for each interaction, clearly documenting:
• You reviewed the documentation of the interaction you were consulted about
• Guidance provided
• Outcomes or decisions made
• Whether the LCOC agreed or disagreed with the clinician's plan
• Whether what is written in the clinicians documentation accurately reflects the information provided too you
• Ensures documentation is timely, accurate, and concise to maintain continuity of care and accountability.
• Represents Aspen Hope Center with professionalism and collaboration, working to resolve conflicts, answer questions, and strengthen community relationships.
• Elevates concerns to the Crisis Supervisor and/or Crisis Program Director or other leadership team members when appropriate.
• Assists clinicians with risk assessment and decision-making for clients presenting with suicidal ideation, homicidal ideation, psychosis, or other high-risk factors.
• Supports staff in navigating mandated reporting requirements, including child abuse, elder abuse, or duty-to-warn situations.
• Identifies and escalates any immediate safety concerns for clients, clinicians, or the community.
• Provides updates to leadership on significant calls, incidents, or trends during the on-call shift.
• Offers feedback to the Crisis Supervisor and/or Crisis Program Director regarding recurring challenges, staff training needs, or systemic barriers observed while on call.
• Serves as a mentor and role model, reinforcing best practices and promoting a culture of professionalism
• May be requested to provide individual and/ or group supervision, as requested by the Crisis Services Director.
• During staffing, reviews the client's chart and crisis documentation for completeness and quality.
• Daytime hours: You have the authority to authorize actions, that would otherwise be decided on by leadership, in rare, urgent circumstances when you cannot get in touch with the following:
• Any Crisis Supervisor
• Crisis Services Director
• School Services Director
• Chief Clinical Officer
• Chief Executive Officer
• After hours (5p-7a): You have the authority to authorize actions, that would otherwise be decided on by leadership, in rare, urgent circumstances when you cannot get in touch with the following:
• Crisis Services Director
• Chief Clinical Officer
• Chief Executive Officer

Work Environment:

Work may involve exposure to high-stress and emotionally charged situations, to include interactions with high acuity individuals who may present as agitated, unpredictable, or combative. The clinician must demonstrate the ability to maintain therapeutic composure, exercise professional discretion, apply de-escalation techniques, and uphold safety for self and others in all environments. Capacity to maintain professional composure, make decisions in fast-paced or challenging environments, and adhere to process protocols is necessary in this role.

Knowledge, Skills, and Abilities:

• Knowledge, education, training, skills and experience in a multi-disciplinary approach to physical and mental health
• Excellent communication skills including diplomacy, tact and effective bedside manner
• Excellent verbal and written communication skills
• Ability to display non-judgmental attitude
• Ability to maintain composure, remain solution-focused and respectful in all interactions with staff, coworkers, vendors and clients
• Knowledge of DSM 5 diagnoses and symptoms
• Excellent problem-solving and conflict-resolution skills
• Knowledge of local and agency resources for referrals
• Skilled at assessing level of suicidality in individuals who present for help
• Ability to engage effectively with individuals from diverse backgrounds, adapting communication and service delivery as needed.
• Skilled in basic computer operations
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to maintain boundaries with clients, practitioners, agencies, community members
• Ability to uphold confidentiality and discretion at all times, adhering to the US Dept of Health and Human Services minimum necessary standard when disclosing and requesting public health information

Requirements & Credentials:

• Master's degree in Social Work, Counseling, Psychology, or related field.
• Active clinical license in the state of Colorado (LCSW, LPC, LMFT, or equivalent).
• Colorado's Behavioral Health Administration Crisis Professional Curriculum completed
• Minimum of 2 years of crisis intervention or mental health experience.
• Strong knowledge of suicide assessment, safety planning, and trauma-informed care.
• Strong knowledge of agency protocols
• Previous supervisory or on-call experience

Preferred:

• Familiarity with Salesforce or other electronic health record systems.
• Experience working with community partners such as law enforcement, hospitals, and schools.

This job description is not an employment contract, nor is it intended to show every detail of the duties and requirements of the job. The job description is intended to provide a listing of primary responsibilities and tasks. The job description may be augmented by performance expectations and additional duties, which may be assigned either in writing or verbally at any time by management.

It is the established policy of Aspen Hope Center to provide equal employment opportunities to all qualified persons. We prohibit unlawful discrimination against applicants or employees on the basis of age, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, transfer, leaves of absence, and termination.