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On Call Disposition Jobs (NOW HIRING)

Crescent

On Call Banquet Server

Columbus, OH ยท On-site

We are currently searching for the ideal candidate for our On Call Banquet Server position. This ... Self-starting personality with an even disposition. Maintain a professional appearance and manner ...

CIMINOCARE

Caregiver--On-Call

Sacramento, CA ยท On-site

$18.50 - $19/hr

On-Call Caregiver Opportunity At CiminoCare CiminoCare is a family-owned company that looks to ... Responsibilities And Duties Know the location and always disposition of all residents (under direct ...

DESC

CSC On-Call MHP Support Staff

Seattle, WA ยท On-site

$63.10/hr

Description On-Call Mental Health Professional - Crisis Solution Center (CSC) Pay Rate: $63.10 per ... disposition plans; linking clients with appropriate community resources; facilitating crisis ...

CiminoCare

On-Call Caregiver

Citrus Heights, CA ยท On-site

$17 - $17.50/hr

As an on-call caregiver at CiminoCare, you will play a vital role in ensuring the well-being and ... Know the location and always disposition of all residents (under direct care) * Ensure each ...

CiminoCare

On-Call Caregiver

Citrus Heights, CA ยท On-site

$17 - $17.50/hr

As an on-call caregiver at CiminoCare, you will play a vital role in ensuring the well-being and ... Know the location and always disposition of all residents (under direct care) * Ensure each ...

CiminoCare

Caregiver--On-Call

Sacramento, CA ยท On-site

$18.50 - $19/hr

As an on-call caregiver at CiminoCare, you will play a vital role in ensuring the well-being and ... RESPONSIBILITIES AND DUTIES: ยท Know the location and always disposition of all residents (under ...

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On Call Disposition information

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How much do on call disposition jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for on call disposition in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an On Call Disposition?

An On Call Disposition typically refers to the status or outcome of a call handled by an employee who is scheduled to be available as needed, rather than during regular shifts. In customer service, healthcare, or support roles, 'disposition' describes how a call was resolved, such as completed, escalated, or requiring follow-up. An On Call Disposition helps organizations track and analyze the effectiveness of after-hours or emergency support, ensuring quality service even outside normal business hours.

What are some common challenges faced by an On Call Disposition Specialist, and how can they be managed effectively?

On Call Disposition Specialists often encounter challenges such as unpredictable scheduling, high-pressure decision-making, and the need to rapidly assess and resolve cases outside of regular hours. Managing these demands typically involves strong time management skills, clear communication with team members, and a thorough understanding of organizational protocols. Building rapport with colleagues and maintaining up-to-date knowledge of available resources can help ensure effective and timely responses, even during high-stress periods.

What are the key skills and qualifications needed to thrive as an On Call Disposition Specialist, and why are they important?

To thrive as an On Call Disposition Specialist, you need strong problem-solving abilities, effective decision-making skills, and relevant experience in customer service or crisis management. Familiarity with telecommunication systems, case management software, and sometimes training in de-escalation or emergency response protocols is typically required. Excellent communication, emotional intelligence, and the ability to remain calm under pressure are crucial soft skills for this position. These skills ensure timely, accurate responses to urgent situations, promote client safety, and support effective coordination with internal teams.

What is the difference between On Call Disposition vs Call Center Agent?

AspectOn Call DispositionCall Center Agent
Primary RoleDocumenting call outcomes and actions taken during or after a callHandling inbound or outbound customer calls, providing information, and resolving issues
Required SkillsCommunication, documentation, quick decision-makingCustomer service, communication, problem-solving
Work EnvironmentOften in a support or technical setting, may be part of a larger teamCall centers, customer service departments
CertificationsNot typically required, but relevant certifications may enhance performanceCustomer service certifications can be beneficial

On Call Disposition involves recording the outcome of a call, focusing on documentation and decision logging. Call Center Agents actively handle customer interactions, providing support and resolving issues. While both roles require strong communication skills, On Call Disposition is more about recording and analyzing call results, whereas Call Center Agents engage directly with customers to address their needs.

What are the most commonly searched types of Disposition jobs? The most popular types of Disposition jobs are:
On Call Disposition jobs near you
Police Telecommunicator I

Police Telecommunicator I

City of Hendersonville

Hendersonville, NC

Full-time

Posted 3 days ago

New

Job description

Responsible for performingย specialized telecommunications work in receiving and processing emergency and non-emergency calls for the police department. ย An employee in this class is responsible for receiving service calls from the public, prioritizing calls, dispatching appropriate public safety officials, and maintaining open lines of communication during emergency situations. Emphasis of the work is on taking emergency calls from citizens or businesses, data entry into emergency computer aided dispatch consoles, providing information and referral to the public, and communicating with police officials during emergencies. The employee must have the ability to multi-task and make decisions under stress. Work is performed under the general supervision of the Communications Supervisor and is evaluated based on call handling according to defined protocols, personal observation, review of tapes, and feedback from public safety personnel and the public.

ESSENTIAL JOB FUNCTIONS

  • Receives emergency and non-emergency calls from the public; evaluates requests for service; prioritizes the call according to protocol; and dispatches police officers.
  • Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
  • Operates a two-way radio system to dispatch law enforcement officers to emergencies; communicates with and relays all appropriate information to responders as situations unfold; and sends additional units to situation based on officer's requests or updated information.
  • Monitors self-initiated activities of police officers and provides them with information on retained suspects.
  • Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; logs all activities.
  • Uses eWarrants Program to check for outstanding warrants; and communicates results to officers in the field.
  • Closes telecommunications calls for service and identifies police units back in service.
  • Updates criminal history logs.
  • Collects data from the previous day and creates a morning report that is sent out to news media and police administration.
  • Stays up to date on call disposition codes, ten-codes, department policy, procedures, and general orders.
  • Performs other related job duties as assigned.ย 

CAREER LADDER FOR POLICE TELECOMMUNICATOR I, II, III

Basic Requirements:

*ย High School Diplomaย or GEDย Equivalent

*ย Possession of a Valid Classย Cย Driver's License toย operateย a motor vehicle. Requirement exists at theย ย 

ย ย ย ย time of hire and as a condition of continued employment.

Specialย Qualifications:

  • General Telecommunicators Certificate as awarded by the North Carolina Sheriffs Education and Training Standards Commission, or ability to obtain in one yearย 
  • CJleadsย certification, or ability to obtain in one yearย 
  • NC DCI 1-3 Certification, or ability toย obtainย in one yearย 
  • eWarrantsย andย CJLEADS training, or ability to obtain in one yearย ย 
  • 100 hoursย of law enforcement/telecommunicator continuing educationย ย 

Qualifications for Police Telecommunicator I - Pay Grade 12

Experienceย in a dispatch function or extensive public contact role, and in law enforcement or EMS; or an equivalent combination of education and experience.ย ย ย 

Qualifications for Police Telecommunicator II - Pay Grade 13

(3)ย years' experienceย in a dispatch function or extensive public contact role, and in law enforcement or EMS; or an equivalent combination of education and experience.ย ย ย 

100 Hoursย of Law Enforcement/Telecommunicator Continuing Educationย ย 

Qualifications for Police Telecommunicator III - Pay Grade 14

(8) yearsย ofย experienceย in a dispatch function or extensive public contact role, and in law enforcement or EMS; or an equivalent combination of education and experience.ย ย 

200 Hoursย of Law Enforcement/Telecommunicator Continuing Education (150 hoursย with an Associate's Degree,ย 100 hoursย with Bachelor's Degree).ย 

Knowledge, Skills, and Abilities:

  • Knowledge of the operation and use of computer aided dispatching equipment.

  • Knowledge of FCC communications signals in lieu of voice traffic.

  • Knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals.

  • Knowledge of current telecommunications practices and procedures as well as practices and procedures used in the police and fire departments.

  • Knowledge of computer aided dispatching computer systems and ability to type at least 35 words per minute.ย 

  • Knowledge of city geography and street locations.

  • Ability to manage multiple situations at once under stressful conditions.

  • Ability to operate a computer terminal, telephones, radios, computer-aided dispatch (CAD) console; ability to sit for long periods of time in low light with multiple computer screens.ย 

  • Ability to enter information on a call while talking to a citizen, or police providing service.

  • Ability understand or comprehend calls made with different accents or broken English.

  • Ability to read maps quickly, scan warrant files, and review recorded tapes.

  • Ability to calmly communicate with people in emergency and stressful situations and document actions taken.

Physical Demands:

Work in this classification is defined as light work requiring the physical exertion of up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to move objects. Sedentary work involves sitting most of the time. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, handling, and repetitive motions. Work requires dexterity in the hands for typing and operation of standard office equipment, and visual acuity is necessary to read handwritten and typewritten materials and to operate a computer terminal. Vocal communication is required to express or exchange ideas. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, preparing and analyzing written or computer data, visual inspection of products, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities. Focused concentration for extended periods of time causing fatigue without periodic breaks is an occupational hazard.

Work Environment

Work is primarily performed in an atmospheric controlled environment and is not substantially exposed to adverse environmental conditions with the exception that the work area is devoid of primary lighting due to visibility requirement of multiple computer screens.ย 

All Applicants are required to pass a pre-employment drug screen, a background check and a State Bureau of Investigations background check prior to beginning their employment.ย 

The City of Hendersonville is located in Henderson County, North Carolina. Hendersonville consisting of six square miles and multiple historic districts, is listed on the National Register of Historic Places and sits between the Great Smoky and Blue Ridge Mountains, 22 miles south of Asheville, NC. With an altitude of 2200 feet above sea level, the region provides wonderful year-round recreational opportunities. The City is home to over 14,000 residents and operates under a Council- Manager form of government. A thriving Hendersonville Historic Downtown district, and member of the NC Main Street Program, Hendersonville is host to a variety of businesses, festivals and activities throughout the year. This beautiful mountain community strives to maintain its quality of life for year-round residents as well as the seasonal influx of tourists in Fall and Summer.

The goal of the Hendersonville Police department is to make Hendersonville a great place to live, visit, shop, and dine, and to provide professional, courteous law enforcement services to our citizens and visitors.

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