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On Call Amazon Customer Service Representative Jobs

Professional Health Care Services

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Customer Service Representative

Pensacola, FL · On-site

$15.25 - $20.50/hr

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join ... Participate in an on-call rotation as required Education Requirements: High School Diploma or ...

Copart, Inc.

Remote Customer Service Representative

$18 - $24/hr

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal ... Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls)

Med-South

Customer Service Representative

Montgomery, AL · On-site

$15.75 - $21.50/hr

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join ... Participate in an on-call rotation as required Education Requirements: High School Diploma or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Med-South

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Customer Service Representative

Foley, AL · On-site

$13.75 - $18.50/hr

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join ... Participate in an on-call rotation as required Education Requirements: High School Diploma or ...

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All JobsOn Call Amazon Customer Service Representative Jobs

On Call Amazon Customer Service Representative information

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$10

$18

$26

How much do on call amazon customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for on call amazon customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between On Call Amazon Customer Service Representative vs Amazon Customer Service Associate?

AspectOn Call Amazon Customer Service RepresentativeAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, flexible hours, on-call basisRemote or on-site, regular shifts
Employer & IndustryAmazon, e-commerce customer support

The On Call Amazon Customer Service Representative typically works on a flexible, on-demand basis, handling customer inquiries as needed, often remotely. In contrast, the Amazon Customer Service Associate usually works scheduled shifts, either remotely or on-site, providing consistent support. Both roles require similar credentials and industry experience, but differ mainly in scheduling and work flexibility.

More about On Call Amazon Customer Service Representative jobs
What cities are hiring for On Call Amazon Customer Service Representative jobs? Cities with the most On Call Amazon Customer Service Representative job openings:
What are the most commonly searched types of Amazon Customer Service Representative jobs? The most popular types of Amazon Customer Service Representative jobs are:
What states have the most On Call Amazon Customer Service Representative jobs? States with the most job openings for On Call Amazon Customer Service Representative jobs include:
What job categories do people searching On Call Amazon Customer Service Representative jobs look for? The top searched job categories for On Call Amazon Customer Service Representative jobs are:
On Call Amazon Customer Service Representative jobs near you
Infographic showing various On Call Amazon Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 5% As Needed, 52% Full Time, 11% Part Time, 2% Temporary, and 29% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

ECommerce Customer Service Rep

Unikoo Glass and Hardware

Santa Ana, CA

$23 - $25/hr

Full-time

Posted 5 days ago

Job description

Unikoo Group is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.
We are looking for someone who is:
  • Reliable and punctual.
  • Professional with customers and coworkers.
  • Organized and accurate.
  • Comfortable handling multiple platforms and customer issues at the same time.
  • Willing to learn Unikoo’s products, systems, and internal processes.
  • Able to communicate clearly and follow through until the issue is resolved.
Job Summary
We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
Responsibilities 
  • Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
  • Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
  • Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
  • Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
  • Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
  • Communicate with customers in a professional, timely, and solutions-focused manner.
  • Maintain accurate customer, order, return, and case records.
  • Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
  • Support product listing updates, product information accuracy, and basic troubleshooting.
  • Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
  • Help identify recurring customer issues and communicate trends to management.
  • Maintain a high level of responsiveness, accuracy, and customer satisfaction.
Qualifications
  • 1–2 years of e-commerce, customer service, order support, or related experience preferred.
  • Experience working with e-commerce platforms or online marketplace orders.
  • Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
  • Strong written and verbal communication skills.
  • Strong problem-solving skills with the ability to stay calm and professional during escalations.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Detail-oriented with strong follow-through.
  • Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
  • Dependable, responsive, and able to work well with internal teams.
  • Bilingual preferred: English/Spanish and/or Mandarin.
Preferred Skills
  • Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
  • Knowledge of online marketplace policies and customer service expectations.
  • Ability to read order details, product information, tracking updates, and customer case history.
  • Experience supporting products that require parts, measurements, specifications, or technical explanation.
  • Strong sense of urgency and ownership.