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JCPenney

Omnichannel Associate

Algonquin, IL · On-site

... initiatives, Omnichannel, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, associates in this role will possess the ...

JCPenney

Omnichannel Associate

Roseville, MI · On-site

... initiatives, Omnichannel, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, associates in this role will possess the ...

JCPenney

Omnichannel Associate

Springfield, IL · On-site

... initiatives, Omnichannel, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, associates in this role will possess the ...

JCPenney

Omnichannel Associate

Huntington Park, CA · On-site

... initiatives, Omnichannel, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, associates in this role will possess the ...

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How much do omnichannel associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for omnichannel associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is an omnichannel associate?

An Omnichannel Associate is a retail professional responsible for providing a seamless shopping experience across various sales channels, such as in-store, online, and mobile platforms. They assist customers with orders, returns, and product inquiries regardless of where the transaction originated. Their role often includes managing store inventory, fulfilling online orders, and ensuring consistent customer service. Omnichannel Associates help bridge the gap between physical and digital retail, making sure customers can shop and interact with the brand in the way that suits them best.

What skills and qualifications are needed to thrive as an omnichannel associate?

To thrive as an Omnichannel Associate, you need strong customer service skills, product knowledge, and experience in retail or e-commerce environments. Familiarity with point-of-sale (POS) systems, inventory management software, and online order platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively connect with customers across various channels. These skills ensure seamless integration between in-store and digital experiences, enhancing customer satisfaction and driving sales.

How does an omnichannel associate typically collaborate with other departments to ensure a seamless customer experience?

As an Omnichannel Associate, you'll regularly work with teams such as sales, marketing, inventory management, and customer service to create a unified customer journey across all channels. This often involves communicating customer feedback, coordinating promotional campaigns, and ensuring inventory accuracy between online and in-store platforms. Effective collaboration and clear communication are essential, as you'll help troubleshoot issues and contribute to process improvements that enhance the overall shopping experience. Your role is pivotal in bridging the gap between digital and physical retail operations.
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Omnichannel Associate jobs near you
Infographic showing various Omnichannel Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Omnichannel Associate

Algonquin, IL • On-site

JCPenney
Apparel Manufacturing • 10K+ employees

5.5

Company rating: 5.5 out of 10

Based on 678 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

People enjoy working here

Recommended by students

Recommended by parents

Learn more about JCPenneyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations
Primary Responsibilities:
    \t
  • Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
    • \t
  • Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
    • \t
  • jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
    • \t
  • General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
    • \t
  • Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, associates in this role will possess the following:
    \t
  • Work experience- Minimum 1-2 years
    • \t
  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
    • \t
  • Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
    • \t
  • Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
    • \t
  • Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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