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How much do omnichannel associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for omnichannel associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is an omnichannel associate job description?

An omnichannel associate is responsible for providing seamless customer service across multiple sales channels such as in-store, online, and mobile platforms. They assist customers, process transactions, and ensure consistent brand experience, often using tools like POS systems and customer relationship management software. Strong communication skills and familiarity with digital sales platforms are typically required.

What is an Omni associate?

An Omnichannel Associate is a retail or customer service professional who manages and coordinates customer interactions across multiple channels such as in-store, online, mobile, and social media. They ensure a seamless shopping experience by integrating various sales and communication platforms, often using tools like CRM systems and POS software.

What is an Omnichannel Associate?

An Omnichannel Associate is a retail professional responsible for providing a seamless shopping experience across various sales channels, such as in-store, online, and mobile platforms. They assist customers with orders, returns, and product inquiries regardless of where the transaction originated. Their role often includes managing store inventory, fulfilling online orders, and ensuring consistent customer service. Omnichannel Associates help bridge the gap between physical and digital retail, making sure customers can shop and interact with the brand in the way that suits them best.

Is Associate the lowest position?

In the role of Omnichannel Associate, this position is typically considered an entry-level or early-career role within retail or customer service environments. However, the lowest position can vary depending on the company's hierarchy, with some organizations having additional entry-level roles such as Cashier or Customer Service Representative before reaching the Associate level. Advancement often requires gaining experience, developing skills, and sometimes obtaining relevant certifications.

What is omni desk at JCPenney?

The Omni Desk at JCPenney is a centralized customer service platform that supports omnichannel retail operations, allowing associates to assist customers across in-store, online, and mobile channels. It typically involves tools and systems that enable seamless communication and order management to improve the shopping experience.

How does an Omnichannel Associate typically collaborate with other departments to ensure a seamless customer experience?

As an Omnichannel Associate, you'll regularly work with teams such as sales, marketing, inventory management, and customer service to create a unified customer journey across all channels. This often involves communicating customer feedback, coordinating promotional campaigns, and ensuring inventory accuracy between online and in-store platforms. Effective collaboration and clear communication are essential, as you'll help troubleshoot issues and contribute to process improvements that enhance the overall shopping experience. Your role is pivotal in bridging the gap between digital and physical retail operations.

What are the key skills and qualifications needed to thrive as an Omnichannel Associate, and why are they important?

To thrive as an Omnichannel Associate, you need strong customer service skills, product knowledge, and experience in retail or e-commerce environments. Familiarity with point-of-sale (POS) systems, inventory management software, and online order platforms is typically required. Excellent communication, multitasking, and problem-solving abilities help you effectively connect with customers across various channels. These skills ensure seamless integration between in-store and digital experiences, enhancing customer satisfaction and driving sales.
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Omnichannel Associate jobs near you
Infographic showing various Omnichannel Associate job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $41,327 per year, or $19.9 per hour.
Associate Director, Omnichannel Innovation & Marketing Capabilities

Associate Director, Omnichannel Innovation & Marketing Capabilities

AstraZeneca

Wilmington, DE • On-site

Full-time

Posted 4 days ago

AstraZeneca rating

8.4

Company rating: 8.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

18th of 74 rated pharmaceutical

Job description

Associate Director, Omnichannel Innovation & Marketing Capabilities
Introduction to Role
Are you ready to shape the future of omnichannel innovation and marketing technology within the pharmaceutical industry? As an Associate Director, Omnichannel Innovation & Marketing Capabilities within the US BBU Innovation and Business Excellence team, you will play a critical role in advancing how brands leverage connected capabilities, data, and platforms to deliver more effective and compliant customer engagement.
You will partner across Omnichannel pillars, brand teams, Medical, agencies, and cross-functional partners to scale innovative capabilities, strengthen the marketing ecosystem, and enhance how campaigns are activated, measured, and optimized across both HCP and consumer touchpoints.
This role sits at the intersection of strategy, customer experience, activation, and technology, translating enterprise and brand priorities into scalable omnichannel solutions. You will help evolve ways of working across campaign orchestration, channel integration, content enablement, personalization, taxonomy and meta data, and performance measurement to drive measurable business outcomes.
Accountabilities
As an Omnichannel Innovation & Marketing Capabilities strategist, you will:
  • Drive a connected omnichannel engagement strategy across digital and non-digital channels, ensuring alignment to brand and enterprise priorities
  • Identify and scale innovative opportunities that enhance campaign orchestration, personalization, and customer experience
  • Partner with collaborators to embed protocols in omnichannel strategy, customer journey design, and channel orchestration, transitioning teams from siloed execution to integrated engagement models
  • Collaborate across brand, media, data, content, operations, IT, Medical, and agency teams to operationalize campaigns through the right platforms, workflows, and governance frameworks
  • Enable effective use of the marketing ecosystem, ensuring platforms, taxonomy, and meta data support scalable and measurable execution
  • Partner with insights and analytics teams to evaluate campaign performance, generate actionable insights, and inform optimization and investment decisions
  • Drive continuous improvement in executional excellence, including adoption of new capabilities, tools, and processes
  • Influence without authority, aligning diverse collaborators to deliver consistent, high-impact omnichannel solutions
  • Support the pilot and scale of emerging technologies, identifying new value opportunities to enhance engagement and efficiency
  • Manage a portfolio of initiatives and associated budgets, ensuring delivery against defined business outcomes

Essential Skills & Experience
  • Bachelor's degree or equivalent experience
  • 5-7 years of experience in omnichannel marketing, digital strategy, marketing technology, CRM, or commercial innovation-preferably within pharmaceuticals or healthcare
  • Proven track record of delivering integrated omnichannel programs with measurable impact on engagement and business performance
  • Experience across digital and non-digital channels, including media, email, SMS, web, SEM, social, digital opinion leaders, field force, events, and print
  • Strong understanding of the marketing technology ecosystem, including platforms supporting campaign activation, orchestration, personalization, and measurement
  • Ability to develop and influence strategic recommendations and optimization plans across cross-functional teams
  • Experience translating business needs into scalable capability roadmaps, use cases, and operational solutions
  • Strong analytics and measurement expertise, with the ability to generate insights that drive decision-making
  • Demonstrated ability to lead initiatives without formal authority, influencing across complex customer environments
  • Experience driving adoption of new capabilities across teams with varying levels of digital and technical maturity
  • Experience managing multiple projects and budgets, ensuring effective prioritization and delivery

Desirable Skills & Experience
  • Advanced degree in a relevant field
  • Demonstrated leadership of cross-functional teams to deliver cohesive omnichannel strategies
  • Healthcare/pharmaceutical marketing experience, including personal and non-personal promotion in regulated environments
  • Experience working within or alongside media, digital, or advertising agencies or consulting organizations
  • Familiarity with agile ways of working and iterative delivery models
  • Experience in business requirements gathering, process design, and capability implementation
  • CRM experience and customer data-driven engagement strategies
  • Experience with taxonomy, meta data, channel orchestration, decisioning, and personalization frameworks
  • Exposure to marketing automation, campaign operations, content enablement, and customer journey orchestration platforms
  • Strong interest in evaluating and piloting emerging technologies to improve scalability, efficiency, and customer engagement

Why AstraZeneca
When we bring diverse expertise together, we unlock bold ideas that can transform patient outcomes. Our hybrid working model enables collaboration, speed, and innovation, with a minimum of three days per week onsite while maintaining flexibility. This is an on-site role in Wilmington, DE
At AstraZeneca, we combine scientific excellence with commercial innovation to deliver life-changing medicines. You will be part of a high-impact team working to enhance HCP and patient engagement through advanced omnichannel capabilities, contributing directly to improved patient outcomes.
Date Posted
10-Jun-2026
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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