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Omni Experience Manager Jobs (NOW HIRING)

Belk

Omni Experience Manager

Centerville, GA

The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders ...

Belk

Omni Experience Manager

Centerville, GA · On-site

The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders ...

Ulta Beauty, Inc.

Experience Manager

Terre Haute, IN

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty

Experience Manager

Hurst, TX · On-site

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty

Experience Manager

Brownwood, TX · On-site

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty, Inc.

Experience Manager

Rock Hill, SC

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty, Inc.

Experience Manager

Corsicana, TX · On-site

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

Ulta Beauty, Inc.

Experience Manager

Salem, NH

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

New

Ulta Beauty, Inc.

Experience Manager

Fresno, CA · On-site

... payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...

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How much do omni experience manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for omni experience manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are some common challenges Omni Experience Managers face when integrating digital and in-store customer experiences?

Omni Experience Managers often encounter challenges ensuring seamless communication and data flow between different customer touchpoints, such as online platforms, mobile apps, and physical stores. Aligning teams across departments—like marketing, sales, and IT—can be complex, as it requires coordinated strategies and consistent messaging. Additionally, adapting quickly to evolving customer expectations and new technologies while maintaining a cohesive brand experience is an ongoing task. Successful managers proactively address these challenges by fostering cross-functional collaboration and leveraging data-driven insights to enhance the customer journey.

What is an Omni Experience Manager?

An Omni Experience Manager is a professional responsible for overseeing and optimizing the customer experience across all channels and touchpoints, both online and offline. This role involves integrating digital and physical interactions to ensure a seamless, consistent, and personalized journey for customers. Omni Experience Managers analyze customer data, collaborate with marketing, sales, and technology teams, and implement strategies to improve satisfaction and loyalty. Their goal is to provide a unified brand experience, regardless of where or how customers engage with the company.

What are the key skills and qualifications needed to thrive as an Omni Experience Manager, and why are they important?

To thrive as an Omni Experience Manager, you need expertise in customer experience strategy, data analytics, and cross-channel marketing, often supported by a degree in business, marketing, or a related field. Familiarity with CRM systems, omnichannel platforms, and analytics tools like Salesforce, Adobe Experience Cloud, or Google Analytics is typically required. Strong communication, leadership, and problem-solving skills help drive collaboration and deliver seamless experiences across all customer touchpoints. These skills are crucial for ensuring consistent brand engagement and optimizing the customer journey in a competitive marketplace.
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What cities are hiring for Omni Experience Manager jobs? Cities with the most Omni Experience Manager job openings:
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Omni Experience Manager jobs near you
Infographic showing various Omni Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Omni Experience Manager

Belk

Centerville, GA

Full-time

Re-posted 4 days ago

Belk rating

5.1

Company rating: 5.1 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

18th of 21 rated department stores

Job description

The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders with accuracy, efficiency, and speed. This role leads cross-functional collaboration across omni, operations, and selling teams to optimize team performance and maximize results. This is an exempt position, with monthly bonus eligibility.

What you will do

  • Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
  • Inspire, motivate, and develop team to deliver positive customer experiences and drive sales through picking, packing, and shipping customer orders with consistency, accuracy, and speed.
  • Coordinate organization and maintenance of store fulfillment room, customer pickup area, equipment, devices, and communication boards to promote efficiency and maximize productivity. Track supply usage and place replenishment orders to maintain adequate supply levels, achieving store profit and expense goals.
  • Collaborate with merchandising, selling, and operation leaders to align on product, promotion, and pricing strategies. Demonstrate adaptability and respond to changing circumstances, adjusting strategies and shifting resources based on updated forecasts and business needs.
  • Participate in weekly leadership workload planning meetings to ensure all omni tasks and assignments are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities and processes. Utilize omni planning tools and reporting to determine forecasted unit projections, required labor hours, and opportunities for improvement.
  • Build comprehensive team knowledge of omni process and procedures to ensure associate readiness in delivering omni and operational excellence. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.
  • Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
  • Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
  • Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
  • Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.


Skills and Abilities

  • Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
  • Skills and experience to perform in the role and a commitment to continuously learn.
  • Ability to develop others through mentorship, effective communication, and side-by-side coaching.
  • Self-directed and able to work with minimal supervision in a deadline-driven environment.
  • Communicate with excellence.
  • Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
  • 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
  • Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
  • Must regularly move around all store areas and be accessible to customers.
  • Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Ability to push/pull receiving equipment weighing up to 500 lbs.


The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Employment Type: OTHER

What Belk employees say

Pay

Benefits

Hours and flexibility

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About Belk

Sourced by ZipRecruiter

What started as two brothers in business has now grown into one big family of associates, customers and the communities we serve. Throughout the years, we've changed and grown in so many ways. We've added exciting products, changed the way we work and made it easier to shop with new technology and services. The future is bright as we continue to grow - and we can't wait!

Industry

Furniture and home furnishings stores

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1888

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