ZipRecruiter

Log In

1

Ois Jobs (NOW HIRING)

Entarian

IT Audit Analyst

Washington, DC · On-site +1

Overview/ Job Responsibilities Entarian is hiring IT Audit Analyst to support the NAVSUP OIS IT team. The ideal candidate is solution-oriented, driven, and enjoys colloborating with bright IT ...

next page

Showing results 1-20

All JobsOis Jobs

Ois information

See salary details

$64.5K

$126.7K

$193.5K

How much do ois jobs pay per year?

As of Jul 16, 2026, the average yearly pay for ois in the United States is $126,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,000.00 and $156,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Information Specialist (OIS), and why are they important?

To thrive as an Operations Information Specialist, you need strong analytical skills, attention to detail, and a background in information management or a related field. Familiarity with databases, data visualization tools, and enterprise resource planning (ERP) systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively with various departments. These skills ensure accurate data management, informed decision-making, and smooth operational workflows within an organization.

What are some common challenges faced by OIS (Operating Room Information System) specialists, and how can they be managed effectively?

OIS specialists often encounter challenges such as integrating complex operating room data with broader hospital IT systems, ensuring data accuracy, and training surgical staff on system updates. These challenges can be managed effectively by maintaining clear communication with clinical teams, staying updated on the latest software developments, and participating in ongoing professional training. Regular collaboration with IT support and clinical staff is essential to quickly resolve technical issues and ensure seamless workflow in the fast-paced operating room environment.

What are OIS?

OIS stands for Operations and Information Systems. Professionals in this field are responsible for managing and improving organizational processes through the use of information technology and data analysis. Their work typically involves optimizing workflows, ensuring the effective use of IT systems, and supporting decision-making within a company. OIS roles can be found in various industries, including finance, healthcare, and manufacturing, where they help organizations become more efficient and data-driven.

What is the difference between Ois vs Medical Assistants?

AspectOisMedical Assistants
Required CredentialsTypically certification or specialized training in operating room proceduresHigh school diploma or equivalent; certification preferred (e.g., CMA)
Work EnvironmentOperating rooms, surgical centers, hospitalsClinics, outpatient facilities, hospitals
Employer & Industry UsageHospitals, surgical centers, outpatient clinicsMedical offices, clinics, hospitals
Common Search & ComparisonOften compared for roles supporting surgical proceduresCompared for front-office and clinical support roles

Ois and Medical Assistants both work in healthcare settings, but Ois focus on supporting surgical procedures with specialized training, while Medical Assistants handle clinical and administrative tasks in outpatient and clinic environments. Understanding these differences helps in choosing the right career path or job search focus.

More about Ois jobs
What cities are hiring for Ois jobs? Cities with the most Ois job openings:
What states have the most Ois jobs? States with the most job openings for Ois jobs include:
What job categories do people searching Ois jobs look for? The top searched job categories for Ois jobs are:
Ois jobs near you
Infographic showing various Ois job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $126,736 per year, or $60.9 per hour.

OIS Fleet Support / Help Desk Service Administrator

Entarian

Yorktown, VA • On-site

Full-time

Posted 19 days ago

Job description

Overview/ Job Responsibilities
Entarian is looking for a Help Desk Service Manager to support the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.
This role serves as the primary administrative and customer support representative for the OIS Help Desk and Ship Install/Field Support team. In this role, you will be the central point of contact for fleet customers, manage the OIS support mailbox, monitor fleet synchronization compliance, maintain help desk ticketing actions, and ensure accurate communication between fleet users and OIS ship install/field technicians.
This position is based on site in a secure space in Yorktown, VA.
Primary Duties and Responsibilities
Customer Support and Communication
  • Serve as the alternate point of contact for incoming OIS support requests received via phone, email, Teams, or support ticket submissions.
  • Assist in managing the OIS support mailbox and ensure customer inquiries receive timely responses.
  • Assist in gathering preliminary information from customers, including screenshots, error messages, system information, points of contact, and issue descriptions.
  • Maintain communication with fleet customers throughout the support process.
  • Provide status updates to customers based on information received from assigned technicians.
  • Follow up with customers for missing information or required actions necessary to support troubleshooting efforts.
  • Determine when issues require escalation to an OIS field technician for advanced troubleshooting or onsite support.

Ticket Management
  • Assist in creating, updating, maintaining, and closing support tickets.
  • Review Daily Status Reports (DSRs) submitted by OIS technicians and translate technical updates into clear and concise ticket entries.
  • Assist in documenting actions taken, recommendations provided, and status changes based on technician feedback.
  • Assist in ensuring all customer interactions, support actions, and resolutions are accurately reflected within ticketing system.
  • Assist in monitoring open tickets and ensure appropriate follow-up actions are completed.
  • Assist in maintaining ticket accuracy from creation through closure.
  • Assist in closing support tickets upon confirmation that issues have been resolved or support efforts have been completed.

Fleet Synchronization Monitoring
  • Review daily OIS synchronization reports using approved high-side systems.
  • Maintain and update fleet synchronization logs located on approved low-side repositories.
  • Identify ships that have failed to synchronize within established compliance timelines.
  • Proactively contact shipboard personnel when synchronization activity has not occurred within four days or as directed by program requirements.
  • Create support tickets for ships exhibiting synchronization issues or extended periods of inactivity.
  • Coordinate with fleet personnel to identify causes of synchronization failures and route issues to the appropriate technician when necessary.
  • Maintain visibility of fleet synchronization health and support efforts via the "Ship Status" Board within ticketing system.

Administrative Support
  • Assist in maintaining awareness of all active support cases and pending customer actions.
  • Track ongoing fleet support efforts and ensure information is accurately documented.
  • Assist with organization and maintenance of shared support repositories, support records, and reference materials.
  • Assist in the coordination of customer communications between fleet personnel and OIS field technicians.
  • Assist in ensuring support records remain current and accurately reflect technician-provided updates.
  • Assist in providing leadership visibility by ensuring support actions, sync status, and ticket activity remain current within established tracking systems.
  • Assist as needed in the creation of monthly and or weekly reports on open tickets and work items for review.

Basic OIS User Assistance
  • Provide basic user guidance for common OIS functions and routine questions.
  • Assist users with navigation of approved OIS reference materials, guides, and support resources.
  • Provide basic OIS trouble shooting assistance to Fleet users as needed.
  • Direct users to the appropriate support organization when issues involve policy, business process decisions, ordnance procedures, or functional ownership outside of OIS field support responsibilities.
  • Determine when technical issues need to be escalated and coordinate escalation with Help Desk Team Lead and Product Owner.

Minimum Qualifications
  • Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement
  • Certification Requirement: Directive 8570.1/8140 - IAT II: Security+
  • Bachelor's Degree (or equivalent years' experience) and 5+ years of prior relevant experience
  • Must have project management and resource management experience
  • Experience in help desk management, preferably in a multi-server environment.
  • Experience developing SOPs, checklists, and guides for end users.
  • Must be a self-starter, strong leader, and have the ability to work independently with little supervision.
  • Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
  • Troubleshooting experience - Determining causes of operating errors and identifying solutions to fix the errors.

Desired Qualifications
  • Desired certifications: ITIL certification
  • Prior Military, preferably Navy, experience is a plus
  • Knowledgeable of Navy Ordnance Information Systems.
  • Experience working on Navy Ashore/Afloat systems such as CANES, ISNS, COMPOSE, etc.
  • Afloat Navy IT / System Administration experience

About Us
Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.
Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com
Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply