About the Office of the Vice President for International Affairs (IU Global)
The Vice President for International Affairs (OVPIA) and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.
Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and broad-ranging international population at IU.
Job Summary
Department-Specific Responsibilities
- Collects and, after assignment by senior Student Team staff, distributes daily e-forms to student advisors.
- Creates, edits, and maintains the internal documentation for daily tasks and templated messaging.
- At the direction of the Assistant Director, serves as a resource for international students and scholars who visit the office in person.
- May take on additional tasks or projects to contribute to the overall success of the team.
General Responsibilities
- Serves as primary point of contact in-person and by phone and email for international students and scholars, academic departments, and other clients with requests for services and information related to immigration regulations and OIS procedures.
- With guidance from the student and scholar advising teams, reviews and responds to a broad range of inquiries from students and scholars, including relevant immigration policies, documents, and regulations related to full-time enrollment, practical training and employment and work authorizations, SSN applications, travel, expiring immigration documents, scholar check-in, etc. Works with appropriate staff to ensure that client needs are met in the most efficient way possible.
- Collects and administers initial review of various documents and e-forms for international students, scholars, and departments.
- Makes judgment calls on the proper level of service, is sensitive to deadlines and the timing issues related to immigration regulations, and assists in appointment scheduling, as appropriate. Maintains working knowledge of immigration regulations and procedures.
- Monitors and processes a variety of e-forms and other requests from international students and scholars. Troubleshoots issues clients encounter and explains how to navigate the systems, use checklists, and submit e-forms.
- Assists in training of new staff on university and office policies and procedures, and basic immigration information, as appropriate (or as assigned).
- Provides general administrative support to the Office of International Services and other special projects and duties as assigned.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
Preferred
WORK EXPERIENCE
Required
- 2 years of related office experience
Preferred
- 2 years of experience handling complex customer service situations in a university setting.
- Experience with federal regulations governing international students and scholars.
SKILLS
Required
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrated time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Highly thorough and dependable.
Preferred
- Familiarity with IU student systems and IU policies.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Ferguson International Center
This is an in-person position.
Advertised Salary
$19.20 per hour
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Legal, Safety, & Protection
Job Family: Legal Compliance
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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