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Offshore Operations Manager Jobs in Indiana (NOW HIRING)

Deloitte

Manager - ServiceNow

Indianapolis, IN · On-site +1

... Operations Management, Information Technology Asset Management, and Third-Party Risk Management ... Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

... level agreements, and leading operational management for seamless service delivery ... offshore delivery model and ensure appropriate coverage across business hours • Drive team ...

AIG

Director, Warranty Data Governance

Jeffersonville, IN · On-site +1

... offshore or near shore teams, and have influence over operational units to support the enterprise ... Manage day-to-day data operations including data management support tickets and other reporting or ...

IntraEdge

Azure Cloud IOT Engineering Lead

Indianapolis, IN

$53.25 - $71.25/hr

Work directly with client technical teams and IntraEdge offshore engineers to align on architecture ... Drive API contract governance (REST/gRPC, event schemas), manage schema registry, and enforce ...

Deloitte

Delivery Management Engineer II

Indianapolis, IN · Hybrid

$53.25 - $71.25/hr

You'll work alongside talented professionals reimagining and re-engineering operations and ... our onshore and offshore development and engineering teams. You'll bring a mix of hands-on ...

SS&C

Manager, Investor Services

Evansville, IN · Hybrid

... and offshore Hedge and Private Equity Funds . Core functions include investor transaction ... Lead and develop team operations by managing daily workflows, conducting performance reviews ...

Belden Inc

SAP Manufacturing Lead

Carmel, IN

As part of the Application Management Services (AMS) organization, this role leads production ... offshore resources, and external partners. * Ensure continuity of manufacturing operations by ...

Belden, Inc.

SAP Manufacturing Lead

Carmel, IN · On-site

As part of the Application Management Services (AMS) organization, this role leads production ... offshore resources, and external partners. * Ensure continuity of manufacturing operations by ...

Actus Consulting Group

Be Seen First

Sales Support& Purchasing Specialist #12948

Columbus, IN · On-site

$45K - $55K/yr

... operations and profitable growth. Primary Responsibilities: -Sales & Business Development- Assists ... Supplier Management- Coordinate sales and purchasing activities with offshore and domestic ...

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Offshore Operations Manager information

What is an offshore operations manager?

Offshore Operations Managers are professionals responsible for overseeing and coordinating all activities on offshore facilities such as oil rigs, gas platforms, or wind farms. Their main duties include managing personnel, ensuring safety compliance, overseeing production, and maintaining equipment. They act as a key link between offshore teams and onshore management, ensuring that operations run efficiently and safely while meeting regulatory and company standards. Offshore Operations Managers often have significant experience in the industry and strong leadership skills.

What are the key skills and qualifications needed to thrive as an offshore operations manager, and why are they important?

To thrive as an Offshore Operations Manager, you need extensive knowledge of offshore engineering, safety regulations, logistics, and typically a degree in engineering or a related field. Familiarity with offshore management software, safety management systems, and certifications such as BOSIET or OPITO are standard requirements. Strong leadership, decision-making, and effective communication are vital soft skills for managing diverse teams and high-stakes situations. These competencies are crucial for ensuring safe, efficient, and compliant offshore operations in challenging and dynamic environments.

What are some common challenges offshore operations managers face when coordinating with onshore teams?

Offshore Operations Managers often encounter challenges in aligning communication and workflow between offshore and onshore teams due to time zone differences, cultural nuances, and varying regulatory standards. Maintaining real-time updates on project progress, ensuring safety compliance, and addressing logistical issues such as supply chain disruptions are also common hurdles. Successful managers typically leverage strong communication skills, robust planning tools, and regular virtual meetings to bridge these gaps and keep both teams aligned toward shared operational goals.

Is offshore operations manager a high paying job?

Offshore operations managers typically earn high salaries due to the demanding nature of the role, which involves overseeing complex operations in remote or challenging environments. Compensation often includes base salary, bonuses, and benefits, reflecting industry standards for managerial and technical expertise in the energy, oil, or maritime sectors.

What is the difference between Offshore Operations Manager vs Offshore Project Coordinator?

AspectOffshore Operations ManagerOffshore Project Coordinator
CredentialsRelevant certifications (e.g., PMP, safety certifications), industry experienceProject management certifications, industry knowledge
Work EnvironmentOversees daily offshore operations, manages teams on-site and remotelyCoordinates project activities, supports offshore teams, handles scheduling
Employer & Industry UsageOil & gas, renewable energy, maritime industriesOil & gas, offshore construction, energy sectors

The Offshore Operations Manager focuses on overseeing and managing offshore activities, ensuring safety and efficiency. In contrast, the Offshore Project Coordinator primarily supports project planning and coordination tasks. Both roles require industry-specific knowledge and certifications, but the Operations Manager has broader responsibilities for operational oversight.

What are popular job titles related to Offshore Operations Manager jobs in Indiana?

For Offshore Operations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Offshore Operations Manager jobs in Indiana look for?

The top searched job categories for Offshore Operations Manager jobs in Indiana are:

What cities in Indiana are hiring for Offshore Operations Manager jobs?

Cities in Indiana with the most Offshore Operations Manager job openings:

Offshore Operations Manager jobs near you

Director, Customer Operations

Smart Care Equipment Solutions

Fishers, IN • On-site

$125K/yr

Full-time

Posted 5 days ago

Smart Care Equipment Solutions rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

18th of 278 rated repair and maintenance companies

Job description

The Director of Customer Service & Customer Operations is responsible for leading Smart Care's centralized Customer Operations organization, overseeing Customer Service, Dispatch, Workforce Management, Quality Assurance, and Customer Escalation functions.
This leader is accountable for delivering a consistent, world-class customer experience while driving operational excellence across every customer interaction.
Reporting to the Vice President - Field Support, the Director leads a diverse organization of onshore and offshore team members responsible for supporting customers throughout the service lifecycle, from initial service request through technician dispatch, service completion, and issue resolution.
This role develops and executes customer service strategies that improve customer satisfaction, employee engagement, operational efficiency, and business performance through process improvement, technology innovation, workforce optimization, and data-driven decision-making.
Scope
The Director provides strategic and operational leadership for:
  • Customer Service Contact Center
  • National Dispatch Operations
  • Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning)
  • Quality Assurance & Performance Management
  • Executive Customer Escalations
  • Customer Communications
  • Customer Experience (CX) Programs
  • Customer Operations Reporting & Analytics
  • Offshore Business Process Outsourcing (BPO) Partners

Primary Responsibilities
Customer Experience Leadership
  • Develop and execute the enterprise Customer Experience strategy.
  • Champion a customer-first culture that prioritizes responsiveness, ownership, transparency, and service excellence.
  • Lead Voice of the Customer initiatives utilizing customer feedback, CSAT, NPS, Customer Effort Score (CES), and customer insights to drive continuous improvement.
  • Establish service standards and customer communication expectations across all customer-facing teams.
  • Serve as executive sponsor for high-profile customer issues and service recovery efforts.

Customer Service Operations
  • Lead all centralized customer service operations supporting customers across the US.
  • Ensure consistent execution of service request intake, work order creation, service scheduling, customer communication, and issue resolution.
  • Drive continuous improvement in customer responsiveness, first-contact resolution, and overall service quality.
  • Evolve operating rhythms, daily performance management, and standardized operating procedures.

Dispatch Operations
  • Provide strategic oversight of national dispatch operations.
  • Optimize technician scheduling and resource allocation while balancing customer expectations, technician productivity, travel efficiency, and contractual service level agreements.
  • Develop dispatch strategies that maximize technician utilization while reducing response times and improving first-time fix rates.
  • Partner closely with Regional Operations leaders to continuously improve field execution.

Workforce Management
  • Oversee workforce planning, forecasting, scheduling, staffing models, and capacity planning across all customer support functions.
  • Develop staffing strategies that effectively leverage both onshore and offshore resources.
  • Ensure workforce plans support seasonal demand, customer growth, and changing business needs.
  • Improve schedule adherence, productivity, and overall workforce efficiency.

Quality Assurance, Training, & Continuous Improvement
  • Develop onboarding programs that accelerate new hire productivity.
  • Create ongoing learning and development programs for customer service, dispatch, and leadership teams.
  • Establish and lead enterprise Quality Assurance programs across customer service and dispatch operations.
  • Develop quality scorecards, coaching standards, calibration programs, and performance audits.
  • Utilize quality insights to improve customer interactions, reduce errors, and increase consistency.
  • Lead continuous improvement initiatives to simplify processes and eliminate waste.

Customer Escalation Management
  • Lead executive customer escalation processes for strategic and high-impact customer issues.
  • Develop standardized escalation procedures and governance.
  • Analyze root causes and implement corrective actions to prevent recurring issues.
  • Partner with Sales, Operations, and Executive Leadership to strengthen key customer relationships.

Technology & Digital Transformation
  • Partner with Information Technology to implement technology solutions that enhance both the customer and employee experience.
  • Lead modernization initiatives involving AI-enabled customer support, workforce management solutions, and customer self-service capabilities.
  • Identify automation opportunities that reduce manual work, improve accuracy, and accelerate response times.
  • Utilize analytics and AI to drive predictive insights and operational improvements.

Leadership & Talent Development
  • Lead, mentor, and develop managers, supervisors, and team leaders across multiple customer operations functions.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Build leadership succession plans and high-performing teams capable of supporting organizational growth.
  • Lead both internal teams and outsourced partners to achieve consistent performance expectations.

Performance & Business Results
Develop and maintain executive dashboards and performance reporting focused on operational health, customer outcomes, and continuous improvement.
Key performance indicators include:
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Speed to Answer
  • Service Level Achievement
  • Email Response Time
  • Call Abandonment Rate
  • Schedule Compliance
  • Technician Utilization Support
  • Quality Assurance Scores
  • Employee Engagement
  • Attrition & Retention
  • Productivity
  • SLA Performance

Cross-Functional Leadership
Partner closely with cross-functional teams including Field Operations, Sales, Marketing, IT, Supply Chain, and training, to align customer support capabilities with business objectives and deliver a seamless end-to-end customer experience.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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