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Ocean Import Jobs in Virginia (NOW HIRING)

Inorganic Ventures

Export Compliance Specialist

VA · On-site +1

$75K - $85K/yr

Significant knowledge of foreign import laws and regulations, particularly, U.S. Export Administration Regulations (EAR) and Export Control Classification Numbers (ECCN) * Ability to approach problem ...

Liebherr

Logistics Specialist

Newport News, VA · On-site

$65K - $80K/yr

S. Customs for import and export of foreign cargo at domestic ports. * * For consideration, all candidates must apply through our online career portal to be considered for this opportunity. Please ...

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Ocean Import information

See Virginia salary details

$24.3K

$69.3K

$103.1K

How much do ocean import jobs pay per year?

As of Sep 7, 2026, the average yearly pay for ocean import in Virginia is $69,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $84,300.00 per year, depending on experience, location, and employer.

What is an ocean import?

An Ocean Import job involves managing the logistics and coordination of goods being transported via sea freight. Responsibilities typically include tracking shipments, ensuring compliance with customs regulations, communicating with carriers and suppliers, and handling documentation like bills of lading and import declarations. The role requires attention to detail, knowledge of international shipping regulations, and strong problem-solving skills to address any delays or issues that arise.

What does an ocean import do?

On a daily basis, Ocean Import professionals manage incoming shipments by coordinating with shipping lines, freight forwarders, and customs brokers to ensure timely and accurate delivery of goods. Responsibilities include preparing and verifying shipping documentation, monitoring shipment status, troubleshooting logistics issues, and communicating updates to clients and internal teams. The role often involves problem-solving on tight deadlines and maintaining compliance with international trade laws. Success in this position depends on the ability to juggle multiple tasks efficiently while staying attentive to every detail throughout the import process.

What are the key skills and qualifications needed to thrive in the ocean import position, and why are they important?

To thrive as an Ocean Import professional, you need a solid understanding of international shipping regulations, documentation, and customs clearance processes, typically supported by experience in freight forwarding or logistics. Familiarity with transportation management systems (TMS), cargo tracking software, and knowledge of INCOTERMS and other trade compliance certifications are highly beneficial. Strong organizational skills, attention to detail, and effective communication help distinguish top performers in this role. These abilities are essential to ensure shipments arrive timely and compliantly, resolve any logistical challenges, and facilitate smooth coordination between clients, carriers, and customs authorities.

What are the most commonly searched types of Ocean Import jobs in Virginia?

The most popular types of Ocean Import jobs in Virginia are:

What are popular job titles related to Ocean Import jobs in Virginia?

For Ocean Import jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Ocean Import jobs in Virginia look for?

The top searched job categories for Ocean Import jobs in Virginia are:

Ocean Import jobs near you
Infographic showing various Ocean Import job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 9% Part Time, and 11% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $69,321 per year, or $33.3 per hour.

Account Manager

Ardent Global Logistics

Virginia Beach, VA • On-site, Remote

Full-time

Posted 12 days ago

Job description

About Ardent
Ardent Global Logistics is an international freight forwarding and customs brokerage company headquartered in Virginia Beach, Virginia. We move ocean and air freight, clear customs, and handle the trade compliance work behind both for small and mid-sized importers and exporters; the companies the largest forwarders tend to overlook.
Our mission is to enable our customers' business by doing common things in an uncommon way, benefiting everyone we serve.
That sentence is not wall art. We open every Monday morning meeting by reading it out loud, naming one of our culture values, and sharing wins from the week before. The last section of this description explains how we actually work; it matters as much as the bullets above it.
Position Summary
The Account Manager owns a portfolio of Ardent accounts operationally and commercially. You are the person the customer calls, and the person Pricing, Operations, and Customs look to for the answer on what that customer expects. You keep rates current, quotes moving, SOPs accurate, and service consistent; and when something goes sideways, you are the one who gets in front of it before the customer has to ask.
This is not a pure sales role and it is not a service desk. You will exercise independent judgment on live accounts and you will execute detailed, process-driven work with your own hands. The people who do well here are comfortable doing both in the same day.
What You Will Own
Account ownership and relationships
  • Serve as the primary point of contact for an assigned portfolio of accounts, owning day-to-day communication and the quality of every response
  • Build relationships at multiple levels and across functions inside each account, not only the person who books the freight; map those contacts and keep the map current
  • Act as the customer's internal advocate at Ardent, making sure the right people and resources are pointed at their shipments
  • Run proactive outreach: scheduled check-ins, satisfaction monitoring, and a call placed before the customer has a reason to make one
  • Support onboarding and implementation for new accounts, from account setup and compliance through the first shipment
Pricing, quoting, and account growth
  • Assist with pricing on key accounts; keep rates current and accurate, and make sure they are communicated to Operations and to the customer
  • Support the quote-to-booking process end to end, following up on outstanding quotations to gain feedback and close the loop on every quote, won or lost
  • Bring pricing options and recommendations to account leadership with the analysis behind them
  • Identify opportunities to expand existing accounts into additional services and modes: ocean, air, customs brokerage, drayage, First Sale valuation, and duty recovery
  • Identify at-risk accounts early and escalate them with a plan attached, not just a warning
Operational execution and SOP integrity
  • Spot-check shipments for SOP compliance; flag recurring customer issues and gaps in the SOPs themselves
  • Work with the Customer Experience team to write, maintain, and update customer SOPs and internal documentation so that what we promised is what we do
  • Collaborate across Pricing, Operations, Imports, Exports, and Customs to resolve issues and protect service quality
  • Maintain and update the preferred agent database so origin partner selection is a decision rather than a guess
  • Keep account activity, contacts, and opportunities documented accurately and consistently in GoFreight and HubSpot
Performance, reporting, and business reviews
  • Establish and monitor service standards and KPIs with assigned accounts
  • Prepare and support quarterly business reviews and other customer-facing materials
  • Monitor service quality, identify trends, and bring them to management review with root cause attached, not just symptoms
  • Maintain customer success stories for commercial use
  • Contribute to continuous improvement and automation initiatives alongside Operations

The First 90 Days
  • Days 1 to 30: Learn the accounts, the SOPs, and GoFreight. Join the daily operations huddle and the Monday morning meeting. Meet every internal stakeholder who touches your portfolio.
  • Days 31 to 60: Own day-to-day communication for your accounts. Audit the SOPs for your top accounts and correct what is out of date. Take over quote follow-up.
  • Days 61 to 90: Run your first customer business review. Present a service-trend read on your portfolio with at least two process fixes you intend to drive.

How Success Is Measured
  • Retention and overall health of the assigned portfolio
  • Revenue and margin growth inside existing accounts
  • Quote follow-up discipline and conversion rate
  • SOP accuracy and compliance on audited shipments
  • Speed and quality of response when an exception hits
  • Customer feedback captured in business reviews and check-ins

Who You Are
  • Proactive and decisive. You make the call and you own it.
  • Reliable in the way we mean it internally: you do what you say and you say what you do.
  • Analytical and direct. You communicate plainly, with the data in hand.
  • Comfortable working independently for long stretches, and able to shift into relationship mode when an account needs a person rather than an email.
  • Detail-oriented inside a structured, repeatable process. You would rather follow a good SOP than reinvent one every week.
  • Composed when priorities shift. Tariffs move, sailings get blanked, rates spike overnight. We ride the roller coaster; we do not build the tracks.
  • Quick to raise your hand when something breaks, including when you are the one who broke it.

Qualifications
Required
  • 2+ years of account management or customer experience within international logistics, or equivalent freight forwarding operations experience
  • Working knowledge of ocean and air import and export processes and documentation
  • Strong written and verbal communication skills, with an analytical and direct style
  • Proficiency in Microsoft Office, Excel in particular
  • Ability to work effectively on a fully remote team spanning multiple time zones
Preferred
  • Customs brokerage exposure; familiarity with entry filing, HTS classification, and trade compliance fundamentals
  • TMS experience; GoFreight strongly preferred
  • CRM experience; HubSpot preferred
  • Familiarity with First Sale valuation, Section 301, or duty recovery work
  • Experience preparing and presenting quarterly business reviews
  • Knowledge of transportation and logistics market trends

Work Environment
Ardent is a distributed team. This is a fast-paced role with frequent interaction across internal departments and customers, in a market that changes without warning. The ability to stay composed through shifting priorities and competing demands is central to success in this position.
How We Work
Our culture is a weekly practice, not a poster. Every Monday morning the whole company gets on one call. Someone reads the mission statement and says what it means to them. Someone names a culture value and does the same. Then we share wins, business and personal. Every day, operations huddles to surface whatever is urgent.
These are the values you will hear named on those calls:
  • Customer focused. We do not prove our value when every shipment goes perfectly; a customer could book that themselves. We prove it when something goes wrong and we answer with speed, transparency, and a plan.
  • One team. If you see something, say something, even when it is not your department. We are remote, and communication is the thing holding the parts together.
  • Ownership. Mistakes happen. Investigate, find the root cause, say so early and often, and make sure it does not happen twice.
  • Reliable. Do what you say and say what you do. Someone else's livelihood is inside every shipment we touch.
  • Win and celebrate wins. We stop and say so out loud, every week.
  • One percent better every day. Control what you can control, and improve it.
What we handle is a small link in a long chain, and it is not a small thing. Very little reaches a shelf without it. We take that seriously, and we would like you to as well.

Apply