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Novant Customer Service Jobs (NOW HIRING)

Novant Health

Guest Services Representative

Wilmington, NC · On-site

$11.50 - $14/hr

Novant Health New Hanover Regional Medical Center Schedule: Monday-Thursday, 3:00pm-9:00pm As a ... Prior healthcare customer service experience, highly preferred. * Serve as a role model for ...

Novant Health

Guest Services Representative

Wilmington, NC · On-site

$12.50 - $15.50/hr

Novant Health New Hanover Regional Medical Center Schedule: Monday-Thursday, 3:00pm-9:00pm As a ... Prior healthcare customer service experience, highly preferred. * Serve as a role model for ...

Novant Health

Enjoys providing high-quality customer service. * Works effectively both independently and as part ... Let Novant Health be the destination for your professional growth. What You'll Do Key ...

Novant Health

Nurse Midwife

Charlotte, NC · On-site

$96K - $120K/yr

Ability to work with management team and physicians; demonstrated customer service skills, interpersonal skills and communication skills. Why Choose Novant Health? At Novant Health, we believe ...

Novant Health

Orthopedic Trauma APP

Charlotte, NC · On-site

Ability to work with management team and physicians; demonstrated customer service skills, interpersonal skills and communication skills. Why Choose Novant Health? At Novant Health, we believe ...

Novant Health

Nurse Midwife

Charlotte, NC · On-site

$92K - $114K/yr

Ability to work with management team and physicians; demonstrated customer service skills, interpersonal skills and communication skills. Why Choose Novant Health? At Novant Health, we believe ...

Novant Health

Nurse Midwife

Bolivia, NC · On-site

$87K - $109K/yr

Ability to work with management team and physicians; demonstrated customer service skills, interpersonal skills and communication skills. Why Choose Novant Health? At Novant Health, we believe ...

Novant Health

Nurse Midwife

Bolivia, NC · On-site

$87K - $109K/yr

Ability to work with management team and physicians; demonstrated customer service skills, interpersonal skills and communication skills. Why Choose Novant Health? At Novant Health, we believe ...

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Novant Customer Service information

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How much do novant customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for novant customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Novant Customer Service vs Novant Patient Access Representative?

AspectNovant Customer ServiceNovant Patient Access Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; healthcare customer service experience
Work EnvironmentCall centers, front desk, in-person interactionsHospital or clinic front desk, patient registration
Employer & Industry UsageHealthcare providers, hospitals, clinicsHospitals, outpatient clinics, healthcare facilities
Common Search & ComparisonCustomer service roles in healthcarePatient registration and scheduling roles

Novant Customer Service focuses on general customer support within healthcare settings, handling inquiries and providing assistance. In contrast, Novant Patient Access Representatives specifically manage patient registration, scheduling, and insurance verification, often requiring healthcare-specific knowledge. Both roles are essential in healthcare operations but differ in responsibilities and daily tasks.

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Novant Customer Service jobs near you
Infographic showing various Novant Customer Service job openings in the United States as of September 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Patient Service Representative at High Tide Internal Medicine

Mount Pleasant, SC • On-site

Novant Health
Health Care and Social Assistance • 10K+ employees
Learn more about Novant Healthexternal

$16.75 - $21.25/hr

Full-time

Re-posted 13 days ago

Novant Health rating

7.1

Company rating: 7.1 out of 10

Based on 467 frontline employees who took The Breakroom Quiz

Job description

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Job Title: Patient Service Representative
General Summary: A position responsible for front office processes in a Family Practice Clinic. This role requires strong customer service skills with preferred experience in a medical office setting.
Essential Job Responsibilities:
Greet patients entering the physician practice.
Answer office phones, schedule appointments, confirm appointments, and reschedule as necessary.
Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance information.
Assist in checking out patients, including processing referrals and scheduling follow-up appointments.
Collect co-pays and post charges.
Handle charge entry and patient balance processing.
Distribute information to patients regarding office policies, procedures, and general information about the practice.
Explain and enroll patients in the patient portal.
Perform additional responsibilities as needed.
Education: High school diploma/GED required; completion of a medical office assistant program preferred.
Certification: Prefer healthcare management/administration certification.
Experience: Minimum of 2 years of experience in customer service required; medical office experience preferred.
Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran's status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.

What Novant Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Novant Health

Sourced by ZipRecruiter

Novant Health is a not-for-profit integrated system of 16 medical centers and more than 1,900 physicians in over 800 locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant Health's more than 36,000 team members and physician partners care for patients and communities in North Carolina and South Carolina.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Winston-Salem, NC, US

Year founded

1997

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