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Non Voice Customer Service Jobs (NOW HIRING)

Seven Seven Software

Developer (Genesys)

Newark, NJ · On-site

$58.75 - $80.50/hr

... Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX ... Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on ...

Peakzi

CSR

Marlborough, MA

$16.50 - $22.50/hr

A great residential service company is looking for a friendly, organized, and customer-focused CSR to be the voice of their company. If you genuinely enjoy helping people and excel in a busy, team ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX ... Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

$108K - $126K/yr

... Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX ... Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on ...

First Due

Customer Support Representative

$55K/yr

Customer Support Representative Location : Remote - US Only Country : United States Department ... service. * Experience providing support through both voice and non-voice channels (phone, email ...

Heirloom Cloud

Voice Over Talent

Mount Pleasant, SC · On-site +1

... customer education. What You'll Do * Record short voiceovers (15-90 seconds) for product videos ... Respect for privacy and empathy for older or non-technical users. Nice to Have * Experience voicing ...

Heirloom

Voice Over Talent

Mount Pleasant, SC · On-site

... customer education. What You'll Do * Record short voiceovers (15-90 seconds) for product videos ... Respect for privacy and empathy for older or non-technical users. Nice to Have * Experience voicing ...

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How much do non voice customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for non voice customer service in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $23.56 per hour, depending on experience, location, and employer.

What is a Non Voice Customer Service job?

A Non Voice Customer Service job involves assisting customers through text-based communication channels such as email, chat, or social media rather than phone calls. Representatives handle inquiries, provide support, and resolve issues efficiently while maintaining professionalism. This role requires strong written communication skills, attention to detail, and the ability to multitask. It is ideal for those who prefer behind-the-scenes customer support without direct verbal interaction.

What job makes $10,000 a month without a degree?

Non-voice customer service roles typically do not pay $10,000 a month without significant experience or specialized skills. High earnings in customer service usually require advanced positions, management, or sales roles that involve performance-based commissions, certifications, or extensive industry knowledge.

What is a customer service non-voice role?

A customer service non-voice role involves assisting customers through written communication channels such as email, chat, or messaging platforms instead of phone calls. These positions often require strong written communication skills, patience, and familiarity with customer service software. They are suitable for remote work and may involve handling inquiries, resolving issues, or providing product information without direct voice interaction.

What does a typical day look like for someone working in Non Voice Customer Service?

A typical day in Non Voice Customer Service involves interacting with customers through email, chat, or support tickets to resolve inquiries or concerns efficiently. You may work independently or as part of a team, often handling multiple cases simultaneously while adhering to response time deadlines and quality standards. The role requires diligent documentation of customer interactions and close collaboration with other departments to resolve complex issues. As you gain experience, you may have opportunities to take on specialized tasks, lead projects, or move into supervisory positions. This role offers a dynamic work environment where strong written communication and problem-solving skills are key to success.

How to make 2000 a week working from home?

Non-voice customer service roles can pay up to $2000 weekly with high call volume, performance bonuses, and experience. To achieve this, focus on developing strong communication skills, efficiency, and familiarity with customer service tools, and consider roles with flexible schedules and performance-based incentives.

What jobs don't require talking to customers?

Non-voice customer service jobs typically involve communicating through written channels such as email, chat, or ticketing systems, minimizing or eliminating verbal interaction. These roles often require strong written communication skills and familiarity with customer support software. Examples include chat support agents, email support representatives, and technical support specialists who primarily interact with customers via text-based platforms.

What are the key skills and qualifications needed to thrive in the Non Voice Customer Service position, and why are they important?

To thrive as a Non Voice Customer Service representative, you need strong written communication, problem-solving skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and email platforms is typically required. Time management, empathy, and the ability to multitask are valuable soft skills in this position. These abilities are crucial for providing accurate, efficient, and high-quality support to customers through non-verbal channels.

More about Non Voice Customer Service jobs
What cities are hiring for Non Voice Customer Service jobs? Cities with the most Non Voice Customer Service job openings:
What states have the most Non Voice Customer Service jobs? States with the most job openings for Non Voice Customer Service jobs include:
What job categories do people searching Non Voice Customer Service jobs look for? The top searched job categories for Non Voice Customer Service jobs are:
Non Voice Customer Service jobs near you
Infographic showing various Non Voice Customer Service job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,588 per year, or $22.4 per hour.

Developer (Genesys)

Seven Seven Software

Newark, NJ • On-site

$58.75 - $80.50/hr

Full-time

Posted 22 days ago

Job description

- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Cloud Reporting
Job Requirements
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Cloud Reporting

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