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Non Voice Customer Service Jobs (NOW HIRING)

ClifyX

Teams SME (non-Voice)

Austin, TX

Role: Teams SME (non-Voice) Location: 1st Priority - Phoenix, AZ and Austin, TX & San Jose, CA ... customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Sikeston, MO · On-site

$14.75 - $20/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$13.75 - $18.75/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Compunnel

Helpdesk Analyst

Aliso Viejo, CA · On-site

$22 - $30/hr

Job Summary We are seeking a Helpdesk Analyst with strong voice and non-voice communication skills ... Maintain high levels of customer service and user satisfaction. * Follow established operational ...

MM International

Genesys IVR developer

Newark, NJ · On-site

IVR Genesys Cloud CX Voice and non voice application experience Genesys cert would be nice to have ... This developer will be building self-service into the IVR Bot. The ideal candidate has experience ...

Carnival Corporation

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels. * Process reservation changes ...

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Non Voice Customer Service information

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How much do non voice customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for non voice customer service in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $23.56 per hour, depending on experience, location, and employer.

What is a Non Voice Customer Service job?

A Non Voice Customer Service job involves assisting customers through text-based communication channels such as email, chat, or social media rather than phone calls. Representatives handle inquiries, provide support, and resolve issues efficiently while maintaining professionalism. This role requires strong written communication skills, attention to detail, and the ability to multitask. It is ideal for those who prefer behind-the-scenes customer support without direct verbal interaction.

What job makes $10,000 a month without a degree?

Non-voice customer service roles typically do not pay $10,000 a month without significant experience or specialized skills. High earnings in customer service usually require advanced positions, management, or sales roles that involve performance-based commissions, certifications, or extensive industry knowledge.

What is a customer service non-voice role?

A customer service non-voice role involves assisting customers through written communication channels such as email, chat, or messaging platforms instead of phone calls. These positions often require strong written communication skills, patience, and familiarity with customer service software. They are suitable for remote work and may involve handling inquiries, resolving issues, or providing product information without direct voice interaction.

What does a typical day look like for someone working in Non Voice Customer Service?

A typical day in Non Voice Customer Service involves interacting with customers through email, chat, or support tickets to resolve inquiries or concerns efficiently. You may work independently or as part of a team, often handling multiple cases simultaneously while adhering to response time deadlines and quality standards. The role requires diligent documentation of customer interactions and close collaboration with other departments to resolve complex issues. As you gain experience, you may have opportunities to take on specialized tasks, lead projects, or move into supervisory positions. This role offers a dynamic work environment where strong written communication and problem-solving skills are key to success.

How to make 2000 a week working from home?

Non-voice customer service roles can pay up to $2000 weekly with high call volume, performance bonuses, and experience. To achieve this, focus on developing strong communication skills, efficiency, and familiarity with customer service tools, and consider roles with flexible schedules and performance-based incentives.

What jobs don't require talking to customers?

Non-voice customer service jobs typically involve communicating through written channels such as email, chat, or ticketing systems, minimizing or eliminating verbal interaction. These roles often require strong written communication skills and familiarity with customer support software. Examples include chat support agents, email support representatives, and technical support specialists who primarily interact with customers via text-based platforms.

What are the key skills and qualifications needed to thrive in the Non Voice Customer Service position, and why are they important?

To thrive as a Non Voice Customer Service representative, you need strong written communication, problem-solving skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and email platforms is typically required. Time management, empathy, and the ability to multitask are valuable soft skills in this position. These abilities are crucial for providing accurate, efficient, and high-quality support to customers through non-verbal channels.

More about Non Voice Customer Service jobs
What cities are hiring for Non Voice Customer Service jobs? Cities with the most Non Voice Customer Service job openings:
What states have the most Non Voice Customer Service jobs? States with the most job openings for Non Voice Customer Service jobs include:
What job categories do people searching Non Voice Customer Service jobs look for? The top searched job categories for Non Voice Customer Service jobs are:
Non Voice Customer Service jobs near you
Infographic showing various Non Voice Customer Service job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,588 per year, or $22.4 per hour.
Teams SME (non-Voice)

Teams SME (non-Voice)

ClifyX

Austin, TX

Other

Posted 6 days ago

Job description

Role: Teams SME (non-Voice)

Location: 1st Priority - Phoenix, AZ and Austin, TX & San Jose, CA, NYC, NY, Omaha, NE

Hire Type: Full Time



Must Have Technical/Functional Skills

1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.

2. Understanding of Teams Licensing and Communication Credits

3. Troubleshoot and configure Teams, Channels, Private Channels and its members.

4. Retention Policies, E-911 understanding, Device focused troubleshooting

5. Configuring Messaging Policies, Meeting Policies, Delegations and Calendar

6. Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts

7. Knowledge on Teams related SharePoint / One Drive areas.

8. PowerShell Scripting / MS Graph knowledge and understanding.

Roles & Responsibilities

1. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.

2. Responsible for handling Level 3 service requests and operational activities.

3. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.

4. Coordination with different escalation teams during high-risk Incidents or Projects.

5. Adheres to engineering methodologies, standards, and leading practices.

6. Provide feedback regarding engineering methodologies and various user requirements.

7. Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.

8. Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.

9. Execution of application environment tasks as required for incident resolution.

10. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.

11. Respond to automated alerts on the health of systems.

12. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.

13. Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.

14. Root cause analysis and service improvement solutions.

15. Certifications (MS-700)

16. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.

17. Teams’ Voice knowledge, especially Microsoft Calling Plans and associated confi gurations to restrict and/or optimize.

18. Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands

19. Knowledge of App Centric Mgmt. for Teams

20. Knowledge of API Registrations for Teams Apps both Delegated and Application levels.

21. Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.

22. Able to accurately test new features to an enterprise comfortability level to raise a Change.

23. Always be up to date on new Teams features and Security updates

24. Planning, designing and Implementing of M365 services

25. Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.

26. Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.

27. Smart troubleshooting skills

28. Knowledge on enterprise Mobility like EndPoint Manager

29. Ability to work with solution architect for technical solution

30. Ability to manage multiple tenants

31. Good knowledge in ITSM tools like ServiceNow

32. Good communication and articulation skill

33. Flexible in shifting duty / Flexible in relocation

ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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