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Non Voice Customer Service Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

$14.75 - $20.50/hr

Provide accurate and timely information to customers regarding products, services, or policies ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Provide accurate and timely information to customers regarding products, services, or policies ... Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The approximate annual ...

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

$19.75 - $27/hr

Handle order tracking, cancellations, refunds, and product/service-related issues. 2. Issue ... Customer Care - Non - Voice Remote Type - Remote Work Shift - Any (United States of America) The ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Sikeston, MO · On-site

$14.75 - $20/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO · On-site

$15.50 - $21.25/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Perryville, MO

$13.75 - $18.75/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Sikeston, MO

$14.75 - $20/hr

Come join the Domino's team as a Customer Service Representative, CSR. CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Sikeston, MO · On-site

$14.75 - $20/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Non-Voice Support * Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. * Respond promptly and professionally to customer inquiries and ...

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Non Voice Customer Service information

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How much do non voice customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for non voice customer service in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $23.56 per hour, depending on experience, location, and employer.

What is a non voice customer service?

A Non Voice Customer Service job involves assisting customers through text-based communication channels such as email, chat, or social media rather than phone calls. Representatives handle inquiries, provide support, and resolve issues efficiently while maintaining professionalism. This role requires strong written communication skills, attention to detail, and the ability to multitask. It is ideal for those who prefer behind-the-scenes customer support without direct verbal interaction.

What does a typical day look like for someone working in non voice customer service?

A typical day in Non Voice Customer Service involves interacting with customers through email, chat, or support tickets to resolve inquiries or concerns efficiently. You may work independently or as part of a team, often handling multiple cases simultaneously while adhering to response time deadlines and quality standards. The role requires diligent documentation of customer interactions and close collaboration with other departments to resolve complex issues. As you gain experience, you may have opportunities to take on specialized tasks, lead projects, or move into supervisory positions. This role offers a dynamic work environment where strong written communication and problem-solving skills are key to success.

What are the key skills and qualifications needed to thrive in non voice customer service, and why are they important?

To thrive as a Non Voice Customer Service representative, you need strong written communication, problem-solving skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and email platforms is typically required. Time management, empathy, and the ability to multitask are valuable soft skills in this position. These abilities are crucial for providing accurate, efficient, and high-quality support to customers through non-verbal channels.

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What states have the most Non Voice Customer Service jobs?

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Non Voice Customer Service jobs near you
Infographic showing various Non Voice Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,588 per year, or $22.4 per hour.

Associate - Customer Care - Non - Voice 5A

Genpact

Plano, TX • On-site

$14 - $19.25/hr

Full-time

Posted 26 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

183rd of 225 rated it services

Job description

Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
In this role, you will be responsible for sorting, retrieving medical records and burning in CDs post mailing contents to destination
Responsibilities
  • Retrieval of medical records
  • Customer record look up
  • Health source queue management
  • Burning medical records on CDs
  • Managing sensitive medical information
  • Reporting capabilities
  • Performance Dashboards

Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
Language
English (Required)
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

What Genpact employees say

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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