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Non Voice Call Center Jobs (NOW HIRING)

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...

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How much do non voice call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for non voice call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a non voice call center?

A Non Voice Call Center job involves handling customer inquiries, support, and transactions through text-based communication channels like email, chat, and social media instead of phone calls. Employees in these roles assist customers by providing information, troubleshooting issues, processing requests, and ensuring a smooth customer experience. Strong typing skills, attention to detail, and the ability to multitask are essential for success in a non-voice role.

What are the typical daily responsibilities of a non voice call center agent?

Non Voice Call Center agents primarily handle customer inquiries and issues through written channels such as email, live chat, or messaging platforms. Daily tasks include resolving technical problems, processing orders or returns, responding to account-related questions, and documenting all interactions in company systems. Agents typically collaborate with team leads or other departments for complex cases and work toward meeting performance targets like response time and customer satisfaction scores. This role requires multitasking and a focus on delivering clear, accurate, and timely support to every customer.

What are the key skills and qualifications needed to thrive in the non voice call center position, and why are they important?

To thrive as a Non Voice Call Center agent, you need excellent written communication skills, attention to detail, and computer literacy, often with a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and basic office software is typically required. Strong problem-solving skills, patience, and teamwork make candidates stand out in this role. These skills ensure efficient and accurate support to customers through chat, email, or other digital channels, maintaining high satisfaction and productivity.

What are the non-voice roles in a call center?

Non-voice roles in a call center include positions such as chat support agents, email support representatives, technical support specialists, and data entry clerks. These roles focus on written communication, troubleshooting through online channels, and managing customer information without direct phone interaction.

What do you do in a non voice call center?

In a non-voice call center, employees handle customer inquiries and support through written channels such as email, chat, or ticketing systems. The role involves problem-solving, data entry, and communication skills, often requiring familiarity with customer service software and attention to detail.
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Non Voice Call Center jobs near you
Infographic showing various Non Voice Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Rep

Michigan Legacy Credit Union

Warren, MI • On-site

$15 - $18.75/hr

Full-time

Re-posted 6 days ago

Job description

Description:

Reports to: Call Center Manager 

Department: Call Center

Job Group: Non-Exempt 

Direct Reports: None


Provide information and member support concerning the credit union and its products. Offer our members additional products and services during each member interaction. This is a cross-selling position that requires good communication skills and a desire to promote the credit union in a way that results in added member deposits and loan dollars. 



GENERAL RESPONSIBILITIES 

Responsibilities can fluctuate day to day depending on need of the Department. 

  • Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence. 
  • Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests and reply to these requests accordingly. 
  • Cross-sell credit union products and services to meet owners' needs, educating them on all active CU promotions. 
  • Assist members with basic questions regarding their accounts.
  • Mail, fax, or e-mail new member applications, and/or information to members, andprospective members. 
  • Responsible for researching member inquiries to ensure proper follow-up and satisfaction. 
  • Process requests for transfers, loan payments, past due loan payments, balance inquiries, debit card issues, bill pay inquiries, Apple Pay inquiries, credit report questions/ review 
  • Ensure that all credit union member- and employee-related business is strictly confidential.
  • Perform outbound and follow-up calls when directed.
  • Treat all credit union members and employees positively and cooperatively.
  • May cross-train or assist in cross-training other call center representatives.
  • May fill in for the member service, teller, or lending positions when needed.
  • Process requests to Skip Loan Payments.
  • Audit membership applications as necessary.
  • Create an atmosphere of personal relationships that meets the core values of the credit union.
  • Performs other related duties and special projects as assigned.


Requirements:

POSITION QUALIFICATIONS 

The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Education and/or Experience: 

  • High School graduate/GED 
  • Extensive financial industry background or other related job experience is preferred. 
  • Previous experience in customer service and a high-volume call setting is preferred. 


Skills/Physical Abilities: 

  • Read, write reports, and speak effectively to respond to questions from groups of employees, managers, members, and/or the general public. 
  • Perform basic math skills and use decimals to compute ratios and percents, and to draw and interpret graphs 
  • Must be able to remain in a stationary position, 80% sitting. Must be able to move about in a tight, small space to access file storage and office equipment, as required. 
  • Define problems, collect data, establish facts, and draw valid conclusions with several abstract and concrete variables. 
  • 100% Bondable
  • Good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet, and the ability to learn internal use software. 
  • Lifting (up to 25 pounds), carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching 
  • Use of a telephone, cell phone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. 


The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all job duties.

Michigan Legacy Credit Union employees are expected to perform the duties of their position in a way

that shares knowledge, experiences, and ideas to foster an environment of continuous improvement.

Human Resources department reserves the right to change this position description at any time according to business needs. 


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