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Non Customer Facing Remote Jobs in Springfield, MA

AdviceOne

Financial Advisor-in-Training Remote

Glastonbury, CT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... exceptional customer service, think quickly, and deliver under pressure. Some of our most ... Non-negotiable. We are not analyzing markets or picking investments. We are helping our clients ...

CVS Health

Lead Director, Head of Product Execution

Hartford, CT · On-site +1

$100K - $231K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The position may be remote or hybrid anywhere in the US depending on candidate location and commute ... Demonstrated success leading customer- or field-facing teams in highly matrixed environments

Milliman

Strategic Data Partnership Manager

Windsor, CT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is fully remote, while occasional travel may be required. Primary Responsibilities ... Drive customer success with data. Partner with data science and cross-functional teams to address ...

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All JobsNon Customer Facing JobsNon Customer Facing Remote JobsNon Customer Facing Remote Jobs in Springfield, MA

Non Customer Facing Remote information

See Springfield, MA salary details

$10

$18

$25

How much do non customer facing remote jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for non customer facing remote in Springfield, MA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced in non customer facing remote roles, and how can they be addressed?

A key challenge in non-customer facing remote roles is maintaining effective communication and collaboration with team members, as there is less direct interaction compared to in-office settings. It can also be difficult to stay motivated and organized without regular supervision or immediate feedback. To address these challenges, it's important to establish clear communication channels, set regular check-ins or team meetings, and utilize project management tools to track progress. Prioritizing self-discipline and proactively seeking clarification when needed can also help remote employees thrive in these roles.

What is the difference between Non Customer Facing Remote vs Customer Service Representative?

AspectNon Customer Facing RemoteCustomer Service Representative
Work EnvironmentRemote, no direct customer interactionRemote or in-office, direct customer interaction
Required SkillsTechnical skills, data analysis, documentationCommunication, problem-solving, empathy
Common CertificationsNone specific, depending on industryCustomer service certifications often preferred
Industry UsageIT, finance, administrative rolesRetail, tech support, hospitality

Non Customer Facing Remote roles focus on tasks like data management and technical support without direct customer contact, while Customer Service Representatives handle customer inquiries and support. Both can be remote, but their skills and interactions differ significantly.

What are the key skills and qualifications needed to thrive in a non customer facing remote role, and why are they important?

To thrive in a non-customer-facing remote role, you typically need strong self-management skills, proficiency in your field (such as data entry, research, or software development), and relevant educational or experience-based qualifications. Familiarity with collaboration tools like Slack, project management systems such as Trello or Asana, and remote communication platforms is often essential. Excellent organizational skills, reliability, and proactive communication are standout soft skills in this context. These abilities ensure that tasks are completed efficiently and accurately, supporting team goals without direct supervision.

What is a non customer facing remote job?

Non customer facing remote jobs are positions that allow employees to work from home or another remote location without directly interacting with customers. These roles typically involve internal tasks such as data analysis, software development, content writing, accounting, or IT support. Employees in these jobs communicate mainly with coworkers or management rather than clients or the public, making them ideal for those who prefer behind-the-scenes work. The demand for such remote roles has increased with the rise of digital workplaces and flexible work arrangements.

What are popular job titles related to Non Customer Facing Remote jobs in Springfield, MA?

For Non Customer Facing Remote jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Non Customer Facing Remote jobs in Springfield, MA look for?

The top searched job categories for Non Customer Facing Remote jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Non Customer Facing Remote jobs?

Cities near Springfield, MA with the most Non Customer Facing Remote job openings:

Non Customer Facing Remote jobs near you
Infographic showing various Non Customer Facing Remote job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,097 per year, or $18.8 per hour.

SQL Developer (Hybrid - Glastonbury, CT)

Tsunami Tsolutions

Glastonbury, CT • On-site, Remote

$45.25 - $62/hr

Full-time

Posted 3 days ago

New

Job description

Company Overview

Tsunami Tsolutions is a leading provider of technology solutions tailored for the aerospace & defense sector and other highly regulated industries. We specialize in delivering innovative enterprise solutions that enhance operational efficiency, compliance, and decision-making for airlines, MROs, and aerospace manufacturers.

NOTE: This position requires access to technologies and hardware subject to US national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. NO Company Sponsorship offered.

Position Overview

We are seeking a SQL Developer / Data Analyst to support business programs and the CSDW data environment. This junior/mid-level role is ideal for a developer with strong SQL and analytical skills who enjoys solving complex data problems, investigating defects, and developing reliable data warehouse solutions.

In this role, you will develop and maintain SQL Server data warehouse solutions, perform root cause and impact analysis, and implement corrections and new data features. The position requires strong T-SQL skills, analytical judgment, attention to detail, and effective written and verbal communication with internal teams and customers.

Knowledge of commercial aviation maintenance is preferred, as requirements may be incomplete or require industry context to identify defects, exceptions, and potential production impacts.

Key Responsibilities

  • Gather and refine customer requirements and work with the Project Manager and subject matter experts to clarify ambiguous requirements
  • Perform root cause analysis of bugs and defects within customer data structures
  • Design, develop, test, and implement SQL-based solutions to resolve identified defects
  • Perform design and impact analysis for new data features and elements, including downstream dependencies
  • Develop and maintain stored procedures that extract data from source databases, apply business rule transformations, and load the data warehouse
  • Analyze and maintain table DDL to store source data in the required format and structure
  • Analyze and maintain views that present warehoused data in customer-specified formats
  • Create and execute test scripts and support customer, change request, system-level, and regression testing
  • Work within an Agile SDLC and use Jira for ticketing and workflow management
  • Report progress, risks, blockers, and metrics to program leadership and the Integrated Product Team (IPT)
  • Champion adherence to established Product Development Workflow and ORCA processes

What You'll Do

  • Develop complex SQL and T-SQL within Microsoft SQL Server
  • Build stored procedures, views, tables, and related database objects from scratch
  • Support ETL and reporting solutions within the CSDW data warehouse environment
  • Troubleshoot data issues and implement reliable, production-ready fixes
  • Use GitHub and Bash for source version control
  • Support manual, exception, and regression testing using tools such as Zephyr and Tosca
  • Coordinate with teams supporting SSIS and Databricks
  • Apply commercial aviation maintenance knowledge to identify requirement gaps, exceptions, regulatory considerations, and potential production impacts
  • Maintain awareness of related project activities and identify direct or indirect impacts on work in progress
  • Support off-site testing at customer locations as necessary

Required Qualifications

  • Minimum 1-2 years of experience developing complex SQL for ETL or reporting
  • Demonstrated ability to create stored procedures, views, and tables within Microsoft SQL Server
  • Experience with SQL/T-SQL and Microsoft SQL Server
  • Familiarity with Windows and Microsoft Office
  • Experience or familiarity with Agile SDLC processes and development tools such as GitHub, Bash, Jira, and Zephyr
  • Strong analytical and organizational skills
  • Clear and effective customer communication skills
  • Ability to collaborate effectively within a team environment
  • Ability to work effectively in fast-paced and dynamic situations, including customer test sites

Preferred Qualifications

  • Experience with SSIS
  • Exposure to Databricks
  • Experience with Tosca or similar testing tools
  • Experience working with D365 source data
  • Data warehousing experience
  • Knowledge of commercial aviation maintenance

Skills & Competencies

  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Ability to perform root cause and impact analysis
  • Strong written and verbal communication skills
  • Effective customer-facing communication
  • Strong organizational and team collaboration skills
  • Ability to interpret and clarify incomplete or ambiguous requirements
  • Adaptability in fast-paced and dynamic environments

Additional Requirements

  • Must be able to work with U.S. ITAR-controlled data
  • Must be willing and able to pass a background investigation and drug screening

Work Environment

  • Glastonbury, CT or remote
  • Normal business schedule
  • May require off-site testing at customer locations
Employment Type: FULL_TIME

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