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Noc Technical Support Engineer Jobs (NOW HIRING)

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Technical Support Engineer

OR · On-site +1

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79K - $106K/yr

About the Team The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (internally ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

New

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

TensorWave Inc.

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

AI Chopping Block

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

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Noc Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do noc technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for noc technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a NOC Technical Support Engineer?

NOC (Network Operations Center) Technical Support Engineers are IT professionals responsible for monitoring, maintaining, and troubleshooting network systems and infrastructure. They ensure the stability and performance of an organization's networks by identifying issues, responding to incidents, and resolving outages or disruptions. NOC Engineers often work in shifts to provide round-the-clock support, handle network alerts, and escalate complex problems to higher-level engineers when necessary. Their role is crucial in minimizing network downtime and ensuring seamless connectivity for users.

What skills and qualifications are needed to be a NOC Technical Support Engineer?

To thrive as a NOC Technical Support Engineer, you need strong knowledge of networking concepts, troubleshooting skills, and a relevant degree or certification such as CompTIA Network+ or CCNA. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and incident management platforms is typically required. Excellent problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These skills ensure quick resolution of network issues, minimize downtime, and maintain reliable service for clients and organizations.

What are common challenges faced by NOC Technical Support Engineers, and how can they be managed?

NOC Technical Support Engineers often face challenges such as managing multiple high-priority incidents simultaneously, troubleshooting complex network issues under tight time constraints, and ensuring clear communication across different teams. To manage these effectively, it's important to stay organized, follow established escalation procedures, and document incidents thoroughly. Building strong collaboration skills and keeping up to date with the latest network technologies also helps in resolving issues more efficiently and advancing within the role.

What is the difference between Noc Technical Support Engineer vs Network Support Technician?

AspectNoc Technical Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentData centers, network operations centersOffice, client sites, data centers
ResponsibilitiesMonitoring networks, troubleshooting outages, maintaining network hardwareInstalling, configuring, and troubleshooting network devices
Industry UsageTelecom, ISPs, large enterprisesSmall to medium businesses, IT service providers

The Noc Technical Support Engineer and Network Support Technician roles share similar certifications and work environments, focusing on network monitoring and troubleshooting. However, Noc Engineers typically handle more complex network issues in data centers and operate within network operations centers, while Network Support Technicians often work directly with clients and perform hands-on device setup and maintenance.

What are popular job titles related to Noc Technical Support Engineer jobs?

For Noc Technical Support Engineer jobs, the most frequently searched job titles are:

Technical Support Engineer

Greensboro, NC • On-site

ALTEN Technology USA
Engineering Professional Services • 10K+ employees
Learn more about ALTEN Technology USAexternal

Full-time

Re-posted 10 days ago

Job description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Summary

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities
  • Provide advanced technical support and problem resolution for complex issues reported from the field
  • Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
  • Conduct root cause analysis for product quality concerns and implement containment actions
  • Monitor and validate the effectiveness of corrective solutions
  • Support dealers and customers through direct engagement, including onsite visits as needed
  • Deliver technical guidance and training to customer support personnel and stakeholders
  • Manage large-scale technical cases or end-to-end processes with minimal supervision
  • Utilize ticketing systems to track, prioritize, and resolve technical issues
  • Collaborate with engineering, quality, and service teams to drive issue resolution
  • Coach, mentor, and delegate work to less experienced team members
Qualifications
  • Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
  • 8+ years of relevant experience in technical support, engineering, or a related field
  • Hands-on experience working with trucks strongly preferred
  • Strong expertise in electrical systems, including wiring and harness troubleshooting
  • Experience with diagnostic tools, data acquisition, and technical data analysis
  • In-depth knowledge of powertrain, chassis, and electrical/electronic systems
  • Experience in a test engineering or product support environment
  • Familiarity with workshop service practices and repair procedures
  • Ability to manage complex technical issues independently
  • Strong communication, problem-solving, and leadership skills
  • Willingness to travel as required

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.