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Noc Technical Support Engineer Jobs (NOW HIRING)

Wise

Technical Support Engineer

Austin, TX

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...

NiCE

Technical Support Engineer

Richardson, TX · On-site

The Technical Support Engineer will provide technical assistance, troubleshoot issues, and educate customers on product use, while collaborating with engineering teams to improve product ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Options

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Options-IT

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Paxos Trust Company NA

Technical Support Engineer

$128K - $147K/yr

About the team Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Wise

Technical Support Engineer

Austin, TX · On-site

Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first ...

Vultr

Technical Support Engineer

$30 - $40/hr

As a Technical Support Engineer, you'll work closely with customers, system administrators, and engineering teams to troubleshoot complex issues, coordinate resolution efforts, and contribute to the ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Cadence

Technical Support Engineer

Livonia, MI · On-site

Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

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All JobsNoc Technical Support Engineer Jobs

Noc Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do noc technical support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for noc technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Noc Technical Support Engineer vs Network Support Technician?

AspectNoc Technical Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentData centers, network operations centersOffice, client sites, data centers
ResponsibilitiesMonitoring networks, troubleshooting outages, maintaining network hardwareInstalling, configuring, and troubleshooting network devices
Industry UsageTelecom, ISPs, large enterprisesSmall to medium businesses, IT service providers

The Noc Technical Support Engineer and Network Support Technician roles share similar certifications and work environments, focusing on network monitoring and troubleshooting. However, Noc Engineers typically handle more complex network issues in data centers and operate within network operations centers, while Network Support Technicians often work directly with clients and perform hands-on device setup and maintenance.

What are some common challenges faced by NOC Technical Support Engineers, and how can they be managed effectively?

NOC Technical Support Engineers often face challenges such as managing multiple high-priority incidents simultaneously, troubleshooting complex network issues under tight time constraints, and ensuring clear communication across different teams. To manage these effectively, it's important to stay organized, follow established escalation procedures, and document incidents thoroughly. Building strong collaboration skills and keeping up to date with the latest network technologies also helps in resolving issues more efficiently and advancing within the role.

What are NOC Technical Support Engineers?

NOC (Network Operations Center) Technical Support Engineers are IT professionals responsible for monitoring, maintaining, and troubleshooting network systems and infrastructure. They ensure the stability and performance of an organization's networks by identifying issues, responding to incidents, and resolving outages or disruptions. NOC Engineers often work in shifts to provide round-the-clock support, handle network alerts, and escalate complex problems to higher-level engineers when necessary. Their role is crucial in minimizing network downtime and ensuring seamless connectivity for users.

What are the key skills and qualifications needed to thrive as a NOC Technical Support Engineer, and why are they important?

To thrive as a NOC Technical Support Engineer, you need strong knowledge of networking concepts, troubleshooting skills, and a relevant degree or certification such as CompTIA Network+ or CCNA. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and incident management platforms is typically required. Excellent problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These skills ensure quick resolution of network issues, minimize downtime, and maintain reliable service for clients and organizations.
What cities are hiring for Noc Technical Support Engineer jobs? Cities with the most Noc Technical Support Engineer job openings:
What states have the most Noc Technical Support Engineer jobs? States with the most job openings for Noc Technical Support Engineer jobs include:
Technical Support Engineer

Technical Support Engineer

Wise

Austin, TX

Full-time

Posted 13 days ago

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners.

We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team-spanning Austin, Tallinn, and Singapore-dedicated to maintaining the highest quality and reliability for our partners' technical integrations.

Your Mission:

  • Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.

  • Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.

  • Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.

  • Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.

  • Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.

Qualifications

  • Experience: You have 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.

  • Technical Chops: You are highly confident in testing and debugging REST APIs, interpreting logs, and querying databases. (Basic knowledge of programming languages like Python or JavaScript is a strong plus).

  • Multi-Channel Communication: You are comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls.

  • Incident Management: You are cool under pressure. You have experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.

Additional Information
  • Schedule Flexibility: You are comfortable working a standard 9-to-5 schedule that includes a once a month on-call rotation for weekend and holiday coverage.

  • Location: You are located in (or willing to relocate to) the Austin, Texas area.

  • Work Authorization: You must be legally authorized to work in the United States. Please note that Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.

For everyone, everywhere. We're people building money without borders  - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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