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Noc Technical Support Representative Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

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Technical Support Representative Columbus, OH | $19/hr | Temp-to-Hire | 5 Openings We're hiring Technical Support Representatives to provide phone and email support for customers and retail partners.

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GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

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How much do noc technical support representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for noc technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What states have the most Noc Technical Support Representative jobs?

States with the most job openings for Noc Technical Support Representative jobs include:

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Infographic showing various Noc Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Remote

EBSCO
Construction • 11 - 50 employees
Learn more about EBSCOexternal

$37K - $52K/yr

Full-time

Posted 16 days ago

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.
What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across entire suite of EBSCO products
  • Perform problem determination / problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team
Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.
About You
  • 2+ Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart
  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)

Pay Range
USD $37,055.00 - USD $52,935.00 /Yr.

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