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Noc Technical Support Engineer Jobs (NOW HIRING)

LVT

Technical Support Engineer III

American Fork, UT · On-site

Experience: 3+ years in a technical support engineering, escalation, or NOC-style role supporting deployed hardware or connected devices, plus technical certification or equivalent professional ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

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Noc Technical Support Engineer information

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$37.5K

$79K

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How much do noc technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for noc technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a NOC Technical Support Engineer?

NOC (Network Operations Center) Technical Support Engineers are IT professionals responsible for monitoring, maintaining, and troubleshooting network systems and infrastructure. They ensure the stability and performance of an organization's networks by identifying issues, responding to incidents, and resolving outages or disruptions. NOC Engineers often work in shifts to provide round-the-clock support, handle network alerts, and escalate complex problems to higher-level engineers when necessary. Their role is crucial in minimizing network downtime and ensuring seamless connectivity for users.

What skills and qualifications are needed to be a NOC Technical Support Engineer?

To thrive as a NOC Technical Support Engineer, you need strong knowledge of networking concepts, troubleshooting skills, and a relevant degree or certification such as CompTIA Network+ or CCNA. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and incident management platforms is typically required. Excellent problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These skills ensure quick resolution of network issues, minimize downtime, and maintain reliable service for clients and organizations.

What are common challenges faced by NOC Technical Support Engineers, and how can they be managed?

NOC Technical Support Engineers often face challenges such as managing multiple high-priority incidents simultaneously, troubleshooting complex network issues under tight time constraints, and ensuring clear communication across different teams. To manage these effectively, it's important to stay organized, follow established escalation procedures, and document incidents thoroughly. Building strong collaboration skills and keeping up to date with the latest network technologies also helps in resolving issues more efficiently and advancing within the role.

What is the difference between Noc Technical Support Engineer vs Network Support Technician?

AspectNoc Technical Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentData centers, network operations centersOffice, client sites, data centers
ResponsibilitiesMonitoring networks, troubleshooting outages, maintaining network hardwareInstalling, configuring, and troubleshooting network devices
Industry UsageTelecom, ISPs, large enterprisesSmall to medium businesses, IT service providers

The Noc Technical Support Engineer and Network Support Technician roles share similar certifications and work environments, focusing on network monitoring and troubleshooting. However, Noc Engineers typically handle more complex network issues in data centers and operate within network operations centers, while Network Support Technicians often work directly with clients and perform hands-on device setup and maintenance.

What are popular job titles related to Noc Technical Support Engineer jobs?

For Noc Technical Support Engineer jobs, the most frequently searched job titles are:

NOC Technical Manager (Onsite in Holland, OH)

Holland, OH • On-site

Velocity A Managed Services Company
See more jobs at Velocity A Managed Services Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Oversee the monitoring, identification, troubleshooting, and escalation of network, infrastructure, and service-impacting events.

  • Lead and develop NOC personnel, serve as a technical escalation point, and ensure adherence to technical procedures and escalation paths.

  • Analyze performance metrics, develop operational standards, and lead initiatives to improve network reliability, incident response, and service delivery.

Job description

General Summary
Velocity is seeking an experienced NOC Technical Manager to provide technical leadership and operational oversight for Velocity’s 24/7/365 Network Operations Center (NOC). The NOC Technical Manager is responsible for ensuring the effective monitoring, management, troubleshooting, and escalation of network and infrastructure events while maintaining high standards for service availability, performance, and customer satisfaction.
This role serves as a key technical leader within the NOC, partnering with NOC Leadership, NOC Engineering Staff, Network Engineering, Service Delivery, and other technical teams to ensure timely resolution of incidents and continuous improvement of NOC operations. The NOC Technical Manager will also provide technical guidance, develop operational standards, analyze performance metrics, and lead initiatives designed to improve network reliability, incident response, and overall service delivery.
Primary Duties and Responsibilities
Technical amp; Operational Leadership
  • Provide technical leadership and oversight for the 24/7/365 Network Operations Center.
  • Oversee the monitoring, identification, troubleshooting, and escalation of network, infrastructure, and service-impacting events.
  • Lead and develop Tier 2 NOC Engineers, NOC Supervisors, and Escalation personnel.
  • Serve as a technical escalation point for complex incidents and operational issues.
  • Ensure NOC personnel follow established technical procedures, troubleshooting methodologies, and escalation paths.
  • Partner with Network Engineering and other technical teams to resolve complex network and infrastructure issues.
  • Support staffing, scheduling, and shift coverage to ensure continuous NOC operations.
Network Monitoring amp; Incident Management
  • Oversee network and systems monitoring to identify outages, performance issues, alarms, and potential service disruptions.
  • Ensure incidents are properly prioritized, documented, escalated, and resolved within established service level requirements.
  • Provide technical leadership during major incidents, network outages, and customer-impacting events.
  • Coordinate cross-functional technical response efforts during critical incidents.
  • Ensure timely and accurate communication regarding service-impacting events.
  • Conduct and/or oversee post-incident reviews and identify opportunities to prevent recurring issues.
  • Monitor incident trends and identify recurring technical problems requiring corrective action.
Service Delivery amp; Performance Management
  • Establish, monitor, and improve technical KPIs, SLAs, and service quality metrics.
  • Analyze NOC performance data to identify trends, risks, and opportunities for improvement.
  • Develop and maintain technical SOPs, troubleshooting guides, workflows, escalation procedures, and knowledge-base documentation.
  • Ensure operational processes align with customer commitments and internal service standards.
  • Prepare and present NOC performance reports, technical trends, incident summaries, and recommendations to leadership.
  • Monitor team performance and provide coaching and development to improve technical capabilities and service delivery.
Technical Process Improvement
  • Identify opportunities to improve network monitoring, incident response, troubleshooting, escalation, and service delivery processes.
  • Evaluate and recommend improvements to NOC tools, technologies, workflows, and procedures.
  • Support automation initiatives designed to improve monitoring, alerting, reporting, and operational efficiency.
  • Lead technical projects and special initiatives that improve network reliability and NOC performance.
  • Collaborate with technical leadership to develop and implement scalable NOC processes and standards.
  • Maintain awareness of emerging technologies, monitoring practices, and industry standards relevant to Network Operations.
Team Development amp; Leadership
  • Establish clear performance expectations and technical standards for NOC personnel.
  • Conduct regular coaching, performance reviews, and employee development discussions.
  • Identify technical skills gaps and develop training opportunities for NOC team members.
  • Promote knowledge sharing and collaboration across NOC shifts and technical teams.
  • Foster a culture of accountability, continuous learning, customer focus, and operational excellence.
  • Ensure appropriate onboarding and ongoing technical training for NOC employees.
Qualifications, Education and Experience
  • Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field preferred; equivalent technical experience will be considered.
  • Minimum 5 years of experience in Network Operations, NOC, IT Operations, Network Engineering, or a related technical environment.
  • Minimum 3 years of technical leadership or management experience within a NOC, Network Operations, IT Operations, or related technical environment.
  • Strong understanding of network operations, monitoring, alerting, troubleshooting, and incident management.
  • Experience working with network monitoring and management tools.
  • Strong understanding of TCP/IP, DNS, DHCP, routing, switching, and general network infrastructure.
  • Experience managing technical escalations and customer-impacting incidents.
  • Experience developing and managing SLAs, SOPs, escalation procedures, and operational metrics.
  • Demonstrated ability to analyze technical issues, identify root causes, and drive corrective actions.
  • Strong understanding of IT service management and incident management principles.
  • Experience leading technical teams in a 24/7/365 operational environment preferred.
  • Strong communication, analytical, problem-solving, and organizational skills.
  • Ability to effectively communicate technical information to both technical and non-technical audiences.
  • Ability to prioritize multiple incidents, projects, and operational priorities in a fast-paced environment.
  • Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.
Preferred Qualifications
  • ITIL certification or experience working within an ITIL-based environment.
  • CCNA, CCNP, Network+, or other relevant networking certification.
  • Experience with NOC monitoring, ticketing, alerting, and network management platforms.
  • Experience with telecommunications, managed services, MSP, or enterprise network environments.
  • Experience with automation, scripting, or monitoring optimization.
  • Experience conducting root cause analysis (RCA) and post-incident reviews.
  • Experience supporting high-availability, customer-facing network environments.
Why you'll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let’s go!
Our Benefits
  • Medical, Dental, Vision
  • PTO amp; Paid Holidays
  • Paid Sick Time
  • 401K – with Employer Match
  • Paid Parental Leave
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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