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CORPORATE IT SOLUTIONS INC

NOC Technician I

Boise, ID · On-site

NOC Technician's will interact with customers during network outages and/or service degradation ... This position requires daily customer interaction via calls, emails, and our ticketing system. You ...

CORPORATE IT SOLUTIONS INC

NOC Technician I

Boise, ID · Hybrid

$18/hr

NOC Technician's will interact with customers during network outages and/or service degradation ... This position requires daily customer interaction via calls, emails, and our ticketing system. You ...

Anexinet

NOC Engineer

Blue Bell, PA · On-site

Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel ... a NOC, Server Support or Network Administration position * Associates degree or equivalent ...

Anexinet

NOC Engineer

Blue Bell, PA · On-site

Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel ... a NOC, Server Support or Network Administration position * Associates degree or equivalent ...

Pavlov Media Inc

NOC Technician 1

Champaign, IL · On-site

$18 - $24/hr

Identify and escalate any issues with products or services that impact customer acceptance ... NOC. * Motivate others and lead by example in a team environment * Coach, share information, and ...

FirstLight

Senior NOC Technician

Portsmouth, NH · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

Koniag Technology Solutions, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KTS and our government customer in Washington, DC. This position requires the ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

Koniag IT Systems, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate ...

FirstLight

Senior NOC Technician

Latham, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

FirstLight

Senior NOC Technician

Albany, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

Koniag Technology Solutions, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 1 to support KTS and our government customer in Washington, DC. This position requires the ...

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How much do noc customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for noc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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NOC Technician II - NC

Chapel Hill, NC • On-site

Communication Technology Services
Telecommunications • 201 - 500 employees
Learn more about Communication Technology Servicesexternal

$30 - $35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II to work onsite in Chapel Hill, NC.
Ideal candidate has field experience in Distributed Antenna Systems (DAS) or related Structured Cabling, Low Voltage, RF Systems and has client facing skills and aptitude to learn DAS to support our NOC customers.
The NOC Tech II will be responsible for monitoring and performing onsite technical troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks.
  • Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing
  • Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems.
  • Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues.

This role also includes providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements.
NOC Tech II is also responsible for maintaining ticketing, maintenance dispatches, administrative support, and other requirements as detailed by the NOC Manager.
Key Responsibilities
  • Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
  • Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
  • Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
  • Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
  • Support field technicians remotely by providing troubleshooting guidance and technical expertise.
  • Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system.
  • Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
  • Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
  • Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
  • Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
  • Assist in asset management and ensure all equipment is accounted for and properly maintained.

Required Skills
  • Experience with structured cabling, low voltage projects required, DAS experience highly preferred
  • Ability to travel as needed (~15%).
  • Strong attention to detail with a commitment to completing projects thoroughly and efficiently
  • Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
  • Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings
  • Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.

Experience
  • Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks.
  • Fiber/Passive DAS, and WLAN systems.

Education
A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus.
Preferred Qualifications
  • Experience with network performance monitoring tools and software.
  • Familiarity with RF testing equipment and methodologies.
  • Formal DAS OEM training or certifications

Pay rate of $30-35 per hour commensurate with experience
This position is full time and includes Company Benefits (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays).

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