Customer Support Noc Jobs (NOW HIRING)

Leidos is seeking a reliable, detail-oriented NOC Engineer to join our Network Operations Center. You will serve as the first line of defense for network availability, performance, and stability. You will monitor systems, triage alerts, troubleshoot complex routing and hardware issues, and collaborate with cross-functional IT teams to resolve incidents swiftly.

• Real-Time Monitoring: Watch over network performance, server health, bandwidth utilization, and core infrastructure via enterprise monitoring tools, such as SolarWinds and Splunk.
• Incident Response: Detect anomalies, analyze alerts, triage severity levels, and initiate immediate troubleshooting or escalation. Provide timely situational awareness to leadership and affected communities and communicate effectively with the O&M team.
• Troubleshooting & Resolution: Diagnose and resolve hardware, software, and connectivity faults (routers, switches, firewalls, VPNs, servers).
• Escalation Management: Document trouble tickets thoroughly and elevate unresolved, high-priority issues to Tier 2/3 engineering teams.
• Maintenance & Patching: Perform scheduled network maintenance, software updates, and security patch deployment during designated maintenance windows.
• Documentation & Reporting: Maintain accurate shift logs, update standard operating procedures (SOPs), and generate network.

• Experience: Bachelor's degree and at least 2 years of hands‑on experience working in a NOC, IT Help Desk, or network administration environment OR 5 years of experience in lieu of degree
• Clearance: Must have a TS/SCI with active and current poly to be considered
• Technical Knowledge: Solid understanding of core networking fundamentals, such as, the OSI Reference model, routing and switching protocols (BGP, OSPF, VLANs, DNS, DHCP, and VPN technologies).
• Hardware/OS: Familiarity with enterprise networking vendor equipment (e.g., Cisco, Juniper) and operating systems (Linux/Windows Server).
• Soft Skills: Exceptional problem-solving abilities, calm under pressure during major outages, and strong written and verbal communication.
• Schedule Flexibility: Willingness to support NOC schedule. NOC Team provides 12 hour per day - Monday through Friday - Individuals work 8-hour shifts.

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Relevant entry-to-mid-level certifications such as CompTIA Network+, CCNA (Cisco Certified Network Associate), or equivalent.

May be expected to undergo psychological and medical testing.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

August 14, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.