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Customer Support Noc Jobs (NOW HIRING)

AEG

SkyCam NOC Operator

Fort Worth, TX · On-site

The NOC Operator is central to maintaining operational excellence, collaborating with engineering, field services, and customer support to proactively prevent disruptions and enhance system ...

CORPORATE IT SOLUTIONS INC

NOC Technician II

Boise, ID · On-site

$20/hr

NOC Technician 2 About CIS: Founded in 2008, CIS has evolved to meet the needs of our customers and ... Our journey from engineering routing and customer support to offering a holistic solution set has ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

... customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by ... Support incident response activities, including triage, escalation coordination, issue mitigation ...

Symbotic

Software Support Engineer

Andover, MA · On-site

... customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by ... Support incident response activities, including triage, escalation coordination, issue mitigation ...

Summit

Technical Support Technician II

$38K - $48K/yr

Support routine maintenance activities, customer requests, and operational tasks. * Collaborate with Systems Support, Network Support, NOC, and other technical teams. * Maintain documentation ...

CORPORATE IT SOLUTIONS INC

NOC Technician II

Boise, ID · On-site

Our journey from engineering routing and customer support to offering a holistic solution set has ... As a NOC Technician 2 at CIS, you will play a crucial role in maintaining the reliability and ...

CORPORATE IT SOLUTIONS INC

NOC Technician II

Boise, ID · On-site

$20/hr

Our journey from engineering routing and customer support to offering a holistic solution set has ... As a NOC Technician 2 at CIS, you will play a crucial role in maintaining the reliability and ...

Symbotic

Software Support Engineer

Andover, MA · On-site

... customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by ... Support incident response activities, including triage, escalation coordination, issue mitigation ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

... customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by ... Support incident response activities, including triage, escalation coordination, issue mitigation ...

Symbotic Inc.

Software Support Engineer

Andover, MA

... customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by ... Support incident response activities, including triage, escalation coordination, issue mitigation ...

Lumos

NOC Engineer I: Outage Management

OR · On-site +1

The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and ... Strong commitment to service quality, customer support, and operational excellence. Physical ...

Spruce Infotech

Optical/DWDM Network Engineer

$132K - $170K/yr

SONET and DWDM Responsibilities Support NOC and repair activities for Professional Services customers Troubleshoot issues across hardware, transport, and software Use diagnostic tools to identify ...

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Customer Support Noc information

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$10

$23

$57

How much do customer support noc jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer support noc in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a customer support NOC?

Customer Support NOC (Network Operations Center) roles are specialized positions focused on monitoring, maintaining, and troubleshooting an organization's network systems and infrastructure. These professionals act as a first line of defense, ensuring that network services remain operational and addressing any issues that could affect performance or availability. They respond to alerts, perform routine system checks, and may assist customers or internal teams with network-related concerns. Strong technical knowledge, communication skills, and the ability to work under pressure are essential for success in this role.

How does a customer support NOC professional typically interact with other technical teams within an organization?

Customer Support NOC (Network Operations Center) professionals frequently collaborate with network engineers, system administrators, and IT support teams to resolve complex network or service issues. They serve as the first line of defense, monitoring network health, identifying incidents, and escalating problems that require in-depth technical expertise. Effective communication and coordination with these teams are essential to ensure quick resolution of outages or disruptions, maintain service reliability, and keep customers informed about status updates. This collaborative environment enhances both technical knowledge and teamwork skills, offering valuable experience for career growth in IT operations.

What are the key skills and qualifications needed to thrive as a customer support NOC, and why are they important?

To thrive as a Customer Support NOC (Network Operations Center), you need a solid understanding of networking fundamentals, troubleshooting, and incident management, often backed by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds or Nagios, ticketing systems such as ServiceNow, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong communication, problem-solving, and the ability to stay calm under pressure are essential soft skills for this role. These capabilities ensure rapid resolution of network issues, minimize downtime, and maintain high levels of customer satisfaction.

What is the difference between Customer Support Noc vs Customer Service Representative?

AspectCustomer Support NocCustomer Service Representative
CredentialsHigh school diploma, technical certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentNetwork operations centers, technical support teamsRetail, call centers, office settings
Industry UsageTelecommunications, IT, network providersRetail, banking, hospitality, general customer service
Job FocusMonitoring and maintaining network systems, troubleshooting technical issuesHandling customer inquiries, resolving service issues, providing product info

Customer Support Noc roles focus on technical network support and system monitoring, often requiring technical certifications. Customer Service Representatives handle general customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting customers, Noc positions are more technical and specialized, whereas Customer Service Representatives are more customer-facing and broad in scope.

What are popular job titles related to Customer Support Noc jobs?

For Customer Support Noc jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Noc job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

SkyCam NOC Operator

Fort Worth, TX • On-site

Kroenke Sports & Entertainment
See more jobs at Kroenke Sports & Entertainmentexternal

$15 - $20/hr

Full-time

Re-posted 6 days ago

Job description

SkyCam NOC Operator – Network Operations Center
Reports to NOC Manager
Rate: $15-20/Hr
Summary:
The SkyCam NOC Operator plays a vital role in monitoring and supporting the performance and reliability of SkyCam’s live broadcast systems and deployment infrastructure. This role ensures uninterrupted service during high-profile live events by identifying, triaging, and resolving critical incidents. The NOC Operator is central to maintaining operational excellence, collaborating with engineering, field services, and customer support to proactively prevent disruptions and enhance system performance.
Key Responsibilities:
  • Continuously monitor SkyCam systems and network performance across multiple live deployments.
  • Serve as the primary responder to system alerts, escalations, and major incidents, ensuring rapid resolution.
  • Work directly with engineering teams to apply fixes and preventive measures.
  • Coordinate scheduled system maintenance, upgrades, and change management procedures.
  • Produce regular incident and performance reports for internal teams and stakeholders.
  • Assist in refining operational workflows, tools, and procedures to drive efficiency.
  • Collaborate with field service teams to relay technical feedback and support onsite troubleshooting.
  • NOC Operator scheduling includes at a minimum- night and weekend shifts to support our suite of live events.
Qualifications:
  • Associates degree or technical background in Electronics, Mechanical systems, IT, or a related field (or equivalent experience).
  • 1+years in a network operations, incident response, or technical support role, preferably in a live broadcast or 24/7 operations center environment.
  • Strong ability to multitask, and monitor long hours of radio communication-Ham Radio operators are encouraged to apply
  • Excellent problem-solving, communication, and decision-making abilities, especially under pressure.
  • Comfortable navigating high-stakes, real-time support situations involving multiple systems and teams.
Work Environment:
Flexibility to work variable shifts, including nights, weekends, and overtime as needed to support live events and operational priorities
Applications must be received by: 06/30/2026

Apply