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Customer Support Noc Jobs (NOW HIRING)

TEKsystems c/o Allegis Group

Overview We are seeking experienced Senior Network Operations Center (NOC) Engineers to support a ... customer support, and mission success.

Talanto

Works customer and network trouble tickets to restore service and resolve faults. * Assists other NOC team members during critical outages and provides support across Voice, Transport, IP, and ...

ui.com

Rapid Response Support Specialist

Chicago, IL · On-site

$50K - $75K/yr

... support, NOC, managed services, or a similar technical customer-facing role * Hands‑on experience troubleshooting networking, wireless, security, camera, VoIP, access control, or business IT ...

Ubiquiti

Rapid Response Support Specialist

Chicago, IL · On-site

$50K - $75K/yr

... support, NOC, managed services, or a similar technical customer-facing role * Hands-on experience troubleshooting networking, wireless, security, camera, VoIP, access control, or business IT ...

Scientel Solutions

Account Manager

Bloomington, IL · On-site

... and support (NOC). • Post-implementation to include but not limited to tracking customer adoption, ensuring that customer's support tickets are properly communicated, expectations are set and ...

SPX

Field Service Manager

Franklin, TN

You will partner closely with Technical Support, Customer Support, Sales, NOC, Operations, and external service providers to ensure timely resolution of customer issues and successful execution of ...

FirstLight

Senior NOC Technician

Portsmouth, NH · On-site

... Support, and overseeing Core Network Events that impact multiple customers and systems. The shift ... Direct NOC team to update customers and internal mail groups. * New Hire Training * Job role will ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

... Support, and overseeing Core Network Events that impact multiple customers and systems. The shift ... Direct NOC team to update customers and internal mail groups. * New Hire Training * Job role will ...

FirstLight

Senior NOC Technician

Latham, NY · On-site

... Support, and overseeing Core Network Events that impact multiple customers and systems. The shift ... Direct NOC team to update customers and internal mail groups. * New Hire Training * Job role will ...

FirstLight

Senior NOC Technician

Albany, NY · On-site

... Support, and overseeing Core Network Events that impact multiple customers and systems. The shift ... Direct NOC team to update customers and internal mail groups. * New Hire Training * Job role will ...

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Customer Support Noc information

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$23

$57

How much do customer support noc jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support noc in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a customer support NOC?

Customer Support NOC (Network Operations Center) roles are specialized positions focused on monitoring, maintaining, and troubleshooting an organization's network systems and infrastructure. These professionals act as a first line of defense, ensuring that network services remain operational and addressing any issues that could affect performance or availability. They respond to alerts, perform routine system checks, and may assist customers or internal teams with network-related concerns. Strong technical knowledge, communication skills, and the ability to work under pressure are essential for success in this role.

How does a customer support NOC professional typically interact with other technical teams within an organization?

Customer Support NOC (Network Operations Center) professionals frequently collaborate with network engineers, system administrators, and IT support teams to resolve complex network or service issues. They serve as the first line of defense, monitoring network health, identifying incidents, and escalating problems that require in-depth technical expertise. Effective communication and coordination with these teams are essential to ensure quick resolution of outages or disruptions, maintain service reliability, and keep customers informed about status updates. This collaborative environment enhances both technical knowledge and teamwork skills, offering valuable experience for career growth in IT operations.

What are the key skills and qualifications needed to thrive as a customer support NOC, and why are they important?

To thrive as a Customer Support NOC (Network Operations Center), you need a solid understanding of networking fundamentals, troubleshooting, and incident management, often backed by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds or Nagios, ticketing systems such as ServiceNow, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong communication, problem-solving, and the ability to stay calm under pressure are essential soft skills for this role. These capabilities ensure rapid resolution of network issues, minimize downtime, and maintain high levels of customer satisfaction.

What is the difference between Customer Support Noc vs Customer Service Representative?

AspectCustomer Support NocCustomer Service Representative
CredentialsHigh school diploma, technical certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentNetwork operations centers, technical support teamsRetail, call centers, office settings
Industry UsageTelecommunications, IT, network providersRetail, banking, hospitality, general customer service
Job FocusMonitoring and maintaining network systems, troubleshooting technical issuesHandling customer inquiries, resolving service issues, providing product info

Customer Support Noc roles focus on technical network support and system monitoring, often requiring technical certifications. Customer Service Representatives handle general customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting customers, Noc positions are more technical and specialized, whereas Customer Service Representatives are more customer-facing and broad in scope.

What are popular job titles related to Customer Support Noc jobs?

For Customer Support Noc jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Noc job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

NOC Engineer III with Security Clearance

On-site

TEKsystems c/o Allegis Group
IT Services • 1 - 5K employees
Learn more about TEKsystems c/o Allegis Groupexternal

Contractor

Re-posted 23 hours ago

Job description

Overview
We are seeking experienced Senior Network Operations Center (NOC) Engineers to support a mission-critical enterprise network environment operating 24/7/365. This role is responsible for monitoring, troubleshooting, maintaining, and optimizing large-scale IP and transport networks that enable secure communications across geographically dispersed locations. The ideal candidate will possess strong experience with network operations, circuit management, routing and switching technologies, and incident response within a NOC environment. Candidates with backgrounds in telecommunications, cyber transport, network operations, or enterprise infrastructure support are highly encouraged to apply. Responsibilities
Monitor and manage enterprise network infrastructure to ensure maximum availability and performance.
Analyze, troubleshoot, and resolve network outages, degradations, and service disruptions.
Perform network configuration changes and support maintenance activities across routers, switches, optical transport devices, and related infrastructure. Execute real-time circuit rerouting and restoration activities during planned and unplanned outages.
Utilize network monitoring and management tools to identify, isolate, and resolve issues proactively.
Document incidents, outages, escalations, and resolutions through established ticketing and change management processes. Coordinate with internal engineering teams, external partners, and operations personnel to restore services and minimize operational impact. Support hardware replacements, software upgrades, and network modernization initiatives.
Participate in shift turnover activities and maintain accurate operational logs. Follow established operational procedures, security requirements, and service level expectations. Required Qualifications
Active Top Secret Clearance with the ability to obtain SCI access.
Security+ CE certification (required).
Minimum of 10 years of overall professional experience, including at least 3 years supporting IP, transport, or telecommunications networks.
Experience working within a Network Operations Center (NOC) or similar operational environment. Strong understanding of:
TCP/IP networking
Routing and switching
Network troubleshooting
Circuit management
Network monitoring and fault isolation Experience with Cisco networking technologies.
Ability to work independently and manage multiple priorities in a fast-paced operational environment.
Willingness to support a 24/7 shift schedule, including days, evenings, nights, weekends, and holidays. Preferred Qualifications
CCNA, Juniper, or other networking certifications. Experience with:
MPLS
SONET/SDH
Optical Transport Networks (OTN)
Time Division Multiplexing (TDM)
Network management systems Experience using monitoring and ticketing platforms such as SolarWinds and Jira.
Background supporting telecommunications, transport networks, cyber transport operations, or technical control facilities. Familiarity with change management, performance management, and alarm surveillance processes. What We're Looking For
Successful candidates are analytical problem-solvers who thrive in operational environments and enjoy troubleshooting complex network issues. You should be comfortable collaborating across technical teams while maintaining a strong focus on network reliability, customer support, and mission success.
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About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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