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Noc Agent Jobs (NOW HIRING)

Smartaira

NOC Agent

Round Top, TX · On-site

About the Role Smartaira is seeking a highly motivated Network Operations Center (NOC) Analyst to join our growing Operations team. This role is responsible for monitoring, troubleshooting ...

Business Integra

NOC Technician

Saint Louis, MO · On-site

Description The NOC Agent manages the daily operations and support of the IT networks. The primary networks supported are the LAN/WAN, transport, telephone, wireless data, and mobile radio networks.

Sonepar

NOC Surveillance Agent

Jonesboro, AR · On-site

The NOC Surveillance Agent plays a critical role in maintaining visibility and operational awareness across all customer networks. This position is an on-site position at our NOC in Jonesboro ...

TGI MAIN COMPANY

NOC Technician I

Boca Raton, FL · On-site

$60K - $75K/yr

The NOC Technician 1 provides frontline support within the Network Operations Center and is ... Alert triage, basic remediation, and agent status checks * ConnectWise Manage: Ticket handling and ...

Corsica Technologies, Inc.

NOC Analyst

Scottsdale, AZ · On-site

The NOC Analyst is responsible for monitoring client environments, responding to alerts and service ... Troubleshoot common server, network, connectivity, monitoring-agent, backup, disk-space, service ...

Stafford Associates

NOC/IT Technician

Setauket, NY · On-site

$55K - $75K/yr

We are seeking a detail-oriented IT / NOC Technician to manage our internal infrastructure and ... Ensure all devices are properly "agent-ready," labeled, and documented within our configuration ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Position Overview We are seeking a PSC Agent to serve as a customer-facing operational role ... Ensure incidents are routed to the correct NOC or Managed Services team per Service Assurance ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Position Overview We are seeking a PSC Agent to serve as a customer-facing operational role ... Ensure incidents are routed to the correct NOC or Managed Services team per Service Assurance ...

kgs

ITSM Knowledge Manager

Washington, DC

... agent, and self-service portals, to ensure knowledge is surfaced contextually at the point of need. * Develop and deliver training and onboarding materials to ensure NOC staff understand how to ...

Koniag, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$115K - $129K/yr

... agent, and self-service portals, to ensure knowledge is surfaced contextually at the point of need. * Develop and deliver training and onboarding materials to ensure NOC staff understand how to ...

kgs

ITSM Knowledge Manager

Washington, DC

... agent, and self-service portals, to ensure knowledge is surfaced contextually at the point of need. * Develop and deliver training and onboarding materials to ensure NOC staff understand how to ...

Koniag Services, Inc.

... agent, and self-service portals, to ensure knowledge is surfaced contextually at the point of need. * Develop and deliver training and onboarding materials to ensure NOC staff understand how to ...

Fortinet, Inc.

Staff Engineer - AI Agent

Sunnyvale, CA · On-site

Familiarity with SOC/NOC operations workflows, incident management, and observability pipelines ... Familiarity with multi-agent, retrieval-augmented generation (RAG) prompt engineering, evaluation ...

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Noc Agent information

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$20K

$57K

$113.5K

How much do noc agent jobs pay per year?

As of Sep 10, 2026, the average yearly pay for noc agent in the United States is $57,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a NOC agent?

A NOC Agent, or Network Operations Center Agent, is a professional responsible for monitoring and maintaining the computer networks and servers of an organization. Their main duties include detecting and responding to network issues, troubleshooting outages, ensuring system uptime, and escalating problems to the appropriate teams when necessary. NOC Agents work in shifts to provide 24/7 coverage, helping to minimize downtime and maintain optimal network performance for businesses.

What are the key skills and qualifications needed to thrive as a NOC agent, and why are they important?

To thrive as a NOC Agent, you need strong knowledge of networking fundamentals, system monitoring, and incident response, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix) and ticketing systems is essential. Attention to detail, problem-solving skills, and effective communication are crucial soft skills for coordinating with technical teams and resolving issues quickly. These skills ensure network stability, minimize downtime, and maintain seamless operations for organizations.

What are the most common challenges faced by a NOC agent, and how can they be addressed?

NOC Agents often encounter challenges such as monitoring multiple systems simultaneously, responding quickly to alerts, and troubleshooting a wide range of network issues. These challenges can be addressed by developing strong attention to detail, staying organized, and maintaining clear communication with other IT teams. Regular training on the latest monitoring tools and proactive incident management practices also help NOC Agents stay effective in high-pressure situations, ensuring network uptime and reliability.

What is the difference between Noc Agent vs Network Technician?

AspectNoc AgentNetwork Technician
CredentialsTypically requires certifications like CompTIA Network+ or Cisco CCNAOften requires similar certifications, plus specialized training in network hardware
Work EnvironmentWorks in a Network Operations Center monitoring networks 24/7Works on-site or remotely troubleshooting and repairing network hardware and infrastructure
Employer & Industry UsageCommonly employed by ISPs, telecoms, and large enterprisesEmployed across various industries for network setup, maintenance, and repair

While both roles involve network systems, a Noc Agent primarily monitors and manages networks in a centralized environment, whereas a Network Technician focuses on hands-on hardware troubleshooting and repairs. Both roles require similar certifications and are vital in maintaining network integrity, but their daily tasks and work settings differ.

How much does a NOC agent make?

A NOC (Network Operations Center) agent typically earns between $40,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced agents with specialized skills can earn higher salaries, often working in shifts to monitor network infrastructure 24/7.

Is a NOC agent a good career?

A NOC (Network Operations Center) agent is responsible for monitoring and maintaining network infrastructure, often working in shifts and using tools like network management systems. It can be a stable entry-level IT role with opportunities for advancement into network administration or cybersecurity, especially with relevant certifications. The job requires technical skills, attention to detail, and the ability to respond quickly to network issues.

What are popular job titles related to Noc Agent jobs?

For Noc Agent jobs, the most frequently searched job titles are:

Noc Agent jobs near you
Infographic showing various Noc Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $57,034 per year, or $27.4 per hour.

NOC Agent

Round Top, TX • On-site

Smartaira
Internet and IT • 51 - 200 employees
Learn more about Smartairaexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description:

About the Role 

Smartaira is seeking a highly motivated Network Operations Center (NOC) Analyst to join our growing Operations team. This role is responsible for monitoring, troubleshooting, escalating, and communicating network events across our residential, MDU, and business customer environments.
 

The ideal candidate will have experience in telecommunications, ISP operations, wireless networking, and customer support. This position serves as a critical bridge between Customer Support, Field Operations, Engineering, and Property Management teams to ensure exceptional service delivery and rapid incident resolution. 

Key Responsibilities 

Network Monitoring & Incident Management
• Monitor network performance, alarms, outages, and service degradation events.
• Escalate incidents to Engineering, Field Operations, Vendors, and Leadership when appropriate.
• Manage post-outage investigations and assist with Root Cause Analysis (RCA) documentation.
• Provide outage communications and status updates.
• Monitor NOC email queues, escalation mailboxes, Microsoft Teams chats, and operational communication channels.
• Provide advanced support to Field Technicians during installations, repairs, and troubleshooting activities.
• Support property IT contacts and maintenance teams with network-related requests.
• Manage and process NXT and operational escalation requests.
• Assist with network device provisioning, activation validation, and troubleshooting.
• Support inventory and equipment requests related to network operations.
accordance with company policy.
• Participate in incident reviews  
• Assist with change management validation and maintenance window monitoring. 

Requirements:

Required Qualifications 

• High School Diploma or GED.
• 1+ years of experience in telecommunications, network operations, technical support, or ISP environments.
• CompTIA A+, Network+, or equivalent technical certification.
• Understanding of Layer 1, Layer 2, and Layer 3 networking concepts.
• Familiarity with TCP/IP, DHCP, DNS, VLANs, routing, switching, and wireless networking.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication abilities.
• Ability to multitask and prioritize during high-impact outage situations.
• Ability to work independently in a fast-paced operational environment. 

Preferred Qualifications 

• Experience supporting ISP, telecommunications, fiber, or managed service provider environments.
• Experience working with Freshdesk, Jira Service Management (JSM)