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Noc Agent Jobs (NOW HIRING)

Fortinet

Applied AI Engineer - AI Agent

Sunnyvale, CA · On-site

$179K - $220K/yr

... SOC/NOC capabilities. Write clean, well-documented code with clear API contracts between AI ... learning about multi-agent architectures, fine-tuning workflows, and evaluation techniques.

Fortinet

Applied AI Engineer - AI Agent

Sunnyvale, CA

$179K - $220K/yr

... SOC/NOC capabilities. * Write clean, well-documented code with clear API contracts between AI ... Enthusiasm for learning about multi-agent architectures, fine-tuning workflows, and evaluation ...

Peraton

Endpoint Engineer

Herndon, VA · On-site

$104K - $166K/yr

Direct vulnerability remediation coordination: validate patch strategies, manage agent updates, and ... Coordinate with SOC/CIRT, NOC, cybersecurity engineering, and application teams to support incident ...

Peraton

Endpoint Engineer

Herndon, VA · On-site

$104K - $166K/yr

Direct vulnerability remediation coordination: validate patch strategies, manage agent updates, and ... Coordinate with SOC/CIRT, NOC, cybersecurity engineering, and application teams to support incident ...

Peraton

Endpoint Engineer

Herndon, VA

$104K - $166K/yr

Direct vulnerability remediation coordination: validate patch strategies, manage agent updates, and ... Coordinate with SOC/CIRT, NOC, cybersecurity engineering, and application teams to support incident ...

Brown & Brown Insurance

Accounting Clerk

Saint Petersburg, FL · On-site

$17.50 - $22.50/hr

Respond to agent inquiries regarding account balances and commission payments; assist with issue ... Handle proof of mailing processing for Southeast NOC monthly tasks. * Print and mail surplus lines ...

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Noc Agent information

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$57K

$113.5K

How much do noc agent jobs pay per year?

As of Jun 7, 2026, the average yearly pay for noc agent in the United States is $57,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by a NOC Agent, and how can they be addressed?

NOC Agents often encounter challenges such as monitoring multiple systems simultaneously, responding quickly to alerts, and troubleshooting a wide range of network issues. These challenges can be addressed by developing strong attention to detail, staying organized, and maintaining clear communication with other IT teams. Regular training on the latest monitoring tools and proactive incident management practices also help NOC Agents stay effective in high-pressure situations, ensuring network uptime and reliability.

How much do NOC agents make?

NOC agents typically earn an average salary ranging from $40,000 to $70,000 per year, depending on experience, location, and the complexity of the network environment. Entry-level positions may start lower, while experienced agents with certifications can earn higher salaries. The role often requires knowledge of network monitoring tools and shift work.

What is a NOC Agent?

A NOC Agent, or Network Operations Center Agent, is a professional responsible for monitoring and maintaining the computer networks and servers of an organization. Their main duties include detecting and responding to network issues, troubleshooting outages, ensuring system uptime, and escalating problems to the appropriate teams when necessary. NOC Agents work in shifts to provide 24/7 coverage, helping to minimize downtime and maintain optimal network performance for businesses.

What are the key skills and qualifications needed to thrive as a NOC (Network Operations Center) Agent, and why are they important?

To thrive as a NOC Agent, you need strong knowledge of networking fundamentals, system monitoring, and incident response, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix) and ticketing systems is essential. Attention to detail, problem-solving skills, and effective communication are crucial soft skills for coordinating with technical teams and resolving issues quickly. These skills ensure network stability, minimize downtime, and maintain seamless operations for organizations.

What is the difference between Noc Agent vs Network Technician?

AspectNoc AgentNetwork Technician
CredentialsTypically requires certifications like CompTIA Network+ or Cisco CCNAOften requires similar certifications, plus specialized training in network hardware
Work EnvironmentWorks in a Network Operations Center monitoring networks 24/7Works on-site or remotely troubleshooting and repairing network hardware and infrastructure
Employer & Industry UsageCommonly employed by ISPs, telecoms, and large enterprisesEmployed across various industries for network setup, maintenance, and repair

While both roles involve network systems, a Noc Agent primarily monitors and manages networks in a centralized environment, whereas a Network Technician focuses on hands-on hardware troubleshooting and repairs. Both roles require similar certifications and are vital in maintaining network integrity, but their daily tasks and work settings differ.

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What job categories do people searching Noc Agent jobs look for? The top searched job categories for Noc Agent jobs are:
Noc Agent jobs near you
Strategic AI Operations Leader

Strategic AI Operations Leader

Perficient, Inc.

Saint Louis, MO • On-site

Full-time

Posted 10 days ago

Job description

We currently have a career opportunity for a Strategic AI Operations Leader to join our team.

The Strategic AI Operations Leader is responsible for transforming traditional support operations into an AI-enabled, scalable support model by integrating AI agents, automation, observability, and modern ITSM practices. This role defines and drives the future operating model for L1/L2 support, focusing on improving service availability, reducing costs, accelerating incident resolution, and enhancing customer experience.

It requires strong leadership in IT Command Center and production support, managed services transformation, and AI-driven service delivery, along with collaboration across global teams and involvement in client engagements and sales. The position is part of senior leadership and plays a key role in shaping the organization's managed services strategy. 

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.Our Intelligent Automation experts help our clients bridge how work is performed today and how they want to work tomorrow, by leveraging DPA, RPA, and AI to align all aspects of the client's operations. We partner with some of the most recognized brands in the business with equally matched partnerships. Together, we bring visions to life and drive value and efficiency through process improvement and technology integration.
  • 15+ years of experience in enterprise IT operations, managed services, NOC operations, or production support environments
  • 5+ years leading enterprise-scale operational transformation initiatives
  • Proven experience designing and modernizing:  
    • NOC and IT operations centers
    • Service management organizations
    • Production support operating models
  • Demonstrated experience implementing AI, AIOps, automation, and intelligent operations within enterprise support environments
  • Experience supporting large-scale enterprise environments with 24x7 operational requirements.
  • Experience driving support model transformation, including AI augmentation and workforce optimization strategies
  • Background in enterprise consulting or global systems integrators
  • Strong understanding of:
    • ITIL frameworks, including Incident, Problem, Change, and Event Management
    • NOC and production support models across global delivery environments
    • Enterprise observability, monitoring, and telemetry-driven operations
    • AIOps platforms, event correlation, and intelligent incident management
    • AI/ML-enabled operational models, including LLMs, AI agents, and orchestration frameworks
    • Enterprise automation platforms and workflow orchestration
    • Operational analytics and data-driven decision making
    • Cloud and infrastructure operations across AWS, and hybrid environments
  • Hands-on experience with enterprise tools and platforms, including:
    • Cloud Platforms: AWS
    • ITSM Platforms: ServiceNow or equivalent
    • Observability & Monitoring: Dynatrace, Splunk, Datadog, AppDynamics, Elastic
    • AIOps & Event Management: Moogsoft, BigPanda, and/or PagerDuty
    • AI & LLM Platforms: Azure OpenAI, OpenAI, Copilot frameworks
    • AI agent frameworks and orchestration platforms
    • Automation Tools: Ansible, Rundeck
    • Workflow orchestration and integration platforms
    • Enterprise knowledge management systems  
  • Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
  • Possesses a strong understanding of AI capabilities, limitations, and ethical considerations. 
  • Must be open to client travel as needed.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $170,100 to $202,730. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

#LI-JS1

  • Develop roadmaps, plans, and metrics that communicate the AI Agentic operational excellence vision/progress. Sets a high bar for results through continuous learning and a high degree of observability and automation, reducing manual operations across all layers.
  • Partner with the Development and Operational teams to ensure the products are meeting observability, reliability, and performance goals.
  • Promote the vision and drive organizational transformation through establishing/maintaining relationships with key stakeholders across the organization, including operations, and management
  • Incident & Problem Management: Lead complex incident resolution using AI-supported triage and root cause analysis (RCA), implementing permanent fixes and preventing recurrence through automation.
  • Technical Support: Perform advanced troubleshooting, system configuration, and monitoring using tools like Dynatrace, Splunk, Datadog, AppDynamics, Elastic, Alertsite, ELK, Solarwinds, CloudWatch.
  • Team Leadership: Guide and mentor L2 engineers, ensuring adherence to SLAs, and coordinating with L1 and L3 teams.
  • Documentation: Maintain AI-enhanced documentation and knowledge bases, enabling faster resolution, proactive monitoring, and continuous optimization of operations.
  • Automation: Identify opportunities for automation and implement AI-assisted/agentic AI solutions to streamline production support tasks
  • Drive a culture of curiosity and ensure teams to triage systematically to arrive at the root cause, and proactive monitoring
  • Create and promote the culture of continuous learning implementing changes preventing recurrence and enabling actions for early detection and self-healing.

  • Coach, mentor, and lead a high-performing team with direct and indirect responsibility to deliver on the objectives.

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