Description:
The Technical Support Engineer provides first-line technical support for Team Members across the property. This role is responsible for troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment.
Principal Duties & Responsibilities
- Provide first-line technical support for hardware, software, network, and peripheral issues.
- Install, configure, and maintain company-approved hardware and software.
- Respond to service requests and incidents in a timely and professional manner.
- Escalate complex technical issues to senior IT staff when appropriate.
- Assist with onboarding and setup of new Team Members, including workstation deployment and account verification.
- Support software updates, patching, and basic system maintenance activities.
- Document incidents, troubleshooting steps, resolutions, and procedures within the IT ticketing system.
- Follow established IT security policies, standards, and operational procedures
- Assist with IT projects, equipment replacements, and technology deployments.
- Maintain inventory accuracy for assigned IT equipment and peripherals.
- Provide professional customer service and communicate technical information in a user-friendly manner.
Required for All Jobs
- Performs other job-related duties as requested
- Proof of eligibility to work in the United States
- Work varied shifts, to include weekends and holidays
Requirements:
Education
High school diploma or equivalent Required
Work Experience
6+ months of prior relevant experience (Information Technology in a similar role) Required
Experience working in a resort, hospitality or casino environment Preferred
CompTIA A+, Network+ or Security + Preferred
Knowledge, Skills and Abilities
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows operating systems and Microsoft Office applications.
- Basic understanding of networking concepts including TCP/IP, LAN, Wi-Fi, and
- printers.
- Familiarity with Active Directory, remote support tools, and ticketing systems.
- Ability to prioritize and manage multiple support requests simultaneously.
- Strong customer service and interpersonal communication skills.
- Ability to work independently and within a team environment.
- Ability to maintain confidentiality and handle sensitive information appropriately
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced operational environment