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No Experience Help Desk Jobs in Reston, VA (NOW HIRING)

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Estimated Starting Salary Range for Help Desk Specialist : $100,000- $111,944.19 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

LANs/WANs. * Experience using help desk call logging system. * Experience with standard Microsoft products and platforms. * Good problem solving skills. * Good communicator, able to deal ...

Insight Global

Help Desk Technician

Washington, DC · On-site

$24 - $30/hr

We are seeking a Tier 1 Help Desk for a program supporting the Department of Justice (DOJ). This ... Required Skills & Experience: Excellent verbal and written communication skills. Strong attention ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

LANs/WANs. * Experience using help desk call logging system. * Experience with standard Microsoft products and platforms. * Good problem solving skills. * Good communicator, able to deal ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity. * One to three years of progressive experience in a help desk environment * Excellent ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity. * One to three years of progressive experience in a help desk environment * Excellent ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Testing our products to help improve them, and the client experience If the above interests you ... We serve 11 industries - no day is the same! * Partnerships with companies like LG, Sony, and ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity. * One to three years of progressive experience in a help desk environment * Excellent ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Testing our products to help improve them, and the client experience If the above interests you ... We serve 11 industries - no day is the same! * Partnerships with companies like LG, Sony, and ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Based on experience Do you: * like helping customers? * enjoy turning a sob story into a win ... We serve 11 industries - no day is the same! * Partnerships with companies like LG, Sony, and ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... experience in relevant professional experience supporting Tier II activities. * Detail oriented ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

Coordinate with Agency Help Desk leadership. * Develop escalation procedures and support workflows ... Experience supporting MFA technologies and authentication platforms. * Strong customer service and ...

New

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... experience in relevant professional experience supporting Tier II activities. * Detail oriented ...

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All JobsHelp Desk JobsNo Experience Help Desk JobsNo Experience Help Desk Jobs in Reston, VA

No Experience Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do no experience help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for no experience help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is it possible to get a help desk job with no experience?

Help desk jobs often do not require prior experience, especially entry-level positions that focus on customer service and basic technical support. Candidates typically need good communication skills, basic computer knowledge, and may benefit from certifications like CompTIA A+ to improve their chances. Employers may provide on-the-job training for technical tasks.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for No Experience Help Desk jobs?

Cities near Reston, VA with the most No Experience Help Desk job openings:

No Experience Help Desk jobs near you
Infographic showing various No Experience Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Help Desk Specialist I

Cherokee Federal

Washington, DC • On-site

$100K - $111K/yr

Other

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Help Desk Specialist
This position requires an active Top Secret clearance to be considered.
A government contract requires that this position be restricted to provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75-80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Specialist: $100,000- $111,944.19
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Specialist Responsibilities Include:
  • Provide end-user IT support for hardware, software, and network issues.

  • Respond to technical support requests via phone, email, and in-person interactions.

  • Troubleshoot, research, and resolve problems; document and track resolutions.

  • Deliver second-tier support for PC, server, and mainframe applications.

  • Collaborate with network services, software engineering, and application development teams.

  • Recommend system modifications to reduce recurring issues.

  • Assist with IT development for internal applications and tracking systems.

  • Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.

  • Ensure timely resolution of technical problems and supervise help desk operations.

  • Performs other job-related duties as assigned

Help Desk Specialist Experience, Education, Skills, Abilities requested:
  • High school diploma preferred; additional technical certifications a plus.

  • Minimum of two years of experience at the Department of State as a System Administrator.

  • Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.

  • Strong problem-solving, organizational, communication, and interpersonal skills.

  • Proficiency in qualitative and quantitative research methods.

  • Ability to manage multiple tasks, work independently, and coordinate across teams.

  • Proficiency in English (written and spoken) and Microsoft Office Suite.

  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.
#CherokeeFederal #LI-SM2 #AppC
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
  • Keywords:
  1. IT support
  2. help desk
  3. GSO,
  4. system administration
  5. troubleshooting

  • Similar Job Titles:
  1. IT Support Specialist
  2. Systems Administrator
  3. Desktop Support Technician
  4. Network Support Specialist
  5. Technical Support Analyst

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.
Many of our job openings require access to government buildings or military installations.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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