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No Experience Help Desk Jobs in Reston, VA (NOW HIRING)

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

Working knowledge of and experience working with Active Directory. * Working knowledge of and ... High School Diploma or GED * 2 years of Help Desk Experience Extras: * Excellent problem-solving ...

kgs

Help Desk Specialist

Arlington, VA

Working knowledge of and experience working with Active Directory. * Working knowledge of and ... High School Diploma or GED * 2 years of Help Desk Experience Extras: * Excellent problem-solving ...

kgs

Help Desk Specialist

Arlington, VA

Working knowledge of and experience working with Active Directory. * Working knowledge of and ... High School Diploma or GED * 2 years of Help Desk Experience Extras: * Excellent problem-solving ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Compensation: - $45,000 - $50,000 annually, commensurate with experience and qualifications.

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Secret, Must Have Clearance to Start • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and ...

AXIS Management Group, LLC

Be Seen First

Help Desk Technician

Arlington, VA · On-site

$55K - $65K/yr

At least two years of recent experience providing enterprise desktop or help desk support in a professional environment. * Demonstrated experience supporting Windows 11, Microsoft 365 applications ...

New

NVR Inc

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

Experience with a Help Desk technical support team * Hardware experience with Dell and Lenovo * Experience installing and supporting Microsoft Windows operating systems, Office 2016+programs * Strong ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment.

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Estimated Starting Salary Range for Help Desk Specialist : $100,000- $111,944.19 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible ...

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Estimated Starting Salary Range for ​ Help Desk Specialist ​ : $100,000- $111,944.19 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible ...

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Estimated Starting Salary Range for Help Desk Specialist : $100,000- $111,944.19 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible ...

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All JobsHelp Desk JobsNo Experience Help Desk JobsNo Experience Help Desk Jobs in Reston, VA

No Experience Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do no experience help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for no experience help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is it possible to get a help desk job with no experience?

Help desk jobs often do not require prior experience, especially entry-level positions that focus on customer service and basic technical support. Candidates typically need good communication skills, basic computer knowledge, and may benefit from certifications like CompTIA A+ to improve their chances. Employers may provide on-the-job training for technical tasks.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for No Experience Help Desk jobs? Cities near Reston, VA with the most No Experience Help Desk job openings:
No Experience Help Desk jobs near you
Infographic showing various No Experience Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Help Desk Analyst

Burke & Herbert Bank & Trust

Alexandria, VA • On-site

$24 - $29/hr

Full-time

Posted 15 days ago

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

147th of 170 rated banks

Job description

CLASSIFICATION: Non-exempt


REPORTS TO: Help Desk Supervisor


DATE: July 22, 2026



JOB DESCRIPTION

Summary/Objective

Responsible for performing problem resolutions to support the bank’s users (user access problems, printer connections, etc.).


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains and disseminates information pertinent to computer matters to appropriate management.
  • Monitors incident call activities to ensure timely and accurate responses with adequate consideration given to relevant concerns.
  • Maintains a competent level of expertise and knowledge of all the requirements of Help Desk issues, including policies and changes affecting the bank’s activities.
  • Provides excellent customer service.
  • Provides technical assistance to the bank’s computer systems.
  • Answers questions, or resolves computer, phone, printer, and network problems for bank users, in person via telephone or from remote location.
  • Provides assistance concerning the use of computer hardware and software including printing,

Software installation, banking applications, email, and operating systems.

  • Installs and update desktops, laptops, networks, and related software.
  • Creates and configures user accounts within Bank and other systems, assigns and/or revokes appropriate permissions, licenses and access levels.
  • Enables user accounts and reset passwords for different banking systems.
  • Troubleshoots all information technology issues, including software, hardware and networking.
  • Configures workstations sessions and user profiles banking platforms.
  • Troubleshoots with bank vendors.
  • Contacts Telecom and Hardware vendors for telephone and printer related issues.
  • Disconnects and re-connect computers to accommodate office and or user moves.
  • Document reported issues within the service desk application and follow up with the customer.
  • Reports any unresolved or critical level problems to higher authority.


Other Duties

  • Perform other duties as assigned.


Skills/Abilities

  • Ability to effectively communicate with end-users, vendors and IT Dept management and personnel.
  • Aptitude, technical ability and willingness to learn technical requirements of Help Desk, network systems, telecommunications and various software applications.
  • Excellent oral communication skills and interpersonal skills.
  • Good writing abilities to clearly detail facts and solutions.
  • Excellent analytical skills to make fast and precise resolutions to network, application and PC issues.
  • Working knowledge of the Bank’s standards and procedures.
  • Strong organizational skills.
  • Ability to prioritize issues and problems.
  • Ability to utilize customer service skills to interact effectively and cooperatively with system and network users and train staff in basic troubleshooting techniques.
  • Ability to work well in pressure situations and meeting deadlines.
  • Ability to work well alone and as a member of a team.
  • Knowledgeable about recent innovations in IT.
  • Examining presenting concerns from multiple angles to select and implement the most suitable solutions

Supervisory Responsibility

This position does not have supervisory responsibilities.


Work Environment

This job operates within a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. This position requires the individual to work some Saturday hours on rotation with other staff members.


Physical Demands

This position requires manual dexterity, and the ability to lift 20-35 pounds of equipment. This position requires bending, stooping or standing as necessary.


Travel

Some travel to and from bank locations may be necessary.

Education and Experience

  • Minimum two years of experience as a Help Desk Analyst or associate's degree in information systems or like degree. Exposure to financial environment a plus.
  • Basic understanding of ITIL methodologies.
  • Experience working with Service Desk ticketing application.
  • Prior experience working with EntraID, Active Directory, Microsoft Office products.

For Applicants located in Alexandria, Virginia (VA): The anticipated salary range for this position is $24.00 - $29.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Virginia represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.


Equal Employment Opportunity/M/F/disability/protected veteran status



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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