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No Experience Customer Support Jobs in Silver Spring, MD

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How much do no experience customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for no experience customer support in Silver Spring, MD is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.36 per hour, depending on experience, location, and employer.

What is a no experience customer support job?

'No Experience Customer Support' jobs are entry-level positions in customer service that do not require prior work experience in the field. These roles often involve assisting customers via phone, email, or chat, answering their questions, and resolving issues. Employers typically provide on-the-job training to help new hires develop the necessary communication and problem-solving skills. Such roles are ideal for individuals looking to start a career in customer service or gain professional experience. These positions can be found in various industries, including retail, technology, and finance.

What are some common challenges faced by individuals starting in customer support roles with no prior experience?

Individuals new to customer support often find it challenging to quickly learn company products and systems while managing high volumes of customer inquiries. Adapting to a fast-paced environment, maintaining composure during difficult customer interactions, and effectively communicating solutions are key challenges. However, most companies provide robust training and mentorship to help new hires develop these skills. Asking questions, actively participating in training, and seeking feedback from experienced team members can help overcome these initial hurdles.

What are the key skills and qualifications needed to thrive as a no experience customer support representative, and why are they important?

To thrive as a No Experience Customer Support Representative, you need strong communication skills, problem-solving abilities, and a willingness to learn, with at least a high school diploma or equivalent. Familiarity with basic computer applications, customer relationship management (CRM) software, and help desk tools is typically required and often taught on the job. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are vital for delivering excellent service, resolving customer issues efficiently, and building positive customer relationships.

What is the difference between No Experience Customer Support vs Customer Service Representative?

AspectNo Experience Customer SupportCustomer Service Representative
Required CredentialsNone or minimal; on-the-job trainingHigh school diploma; training provided
Work EnvironmentCall centers, online support, retailCall centers, retail stores, corporate offices
Employer & Industry UsageEntry-level roles across various industriesCustomer-facing roles in multiple sectors
Common Search & ComparisonYesYes

Both roles involve assisting customers, but No Experience Customer Support typically requires no prior experience and focuses on basic support tasks. Customer Service Representatives may require some training but often have more responsibilities. Both are entry-level positions in customer service, with similar work environments and employer expectations.

What are the most commonly searched types of Customer Support jobs in Silver Spring, MD?

The most popular types of Customer Support jobs in Silver Spring, MD are:

What are popular job titles related to No Experience Customer Support jobs in Silver Spring, MD?

For No Experience Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching No Experience Customer Support jobs in Silver Spring, MD look for?

The top searched job categories for No Experience Customer Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for No Experience Customer Support jobs?

Cities near Silver Spring, MD with the most No Experience Customer Support job openings:

No Experience Customer Support jobs near you

Customer Support Specialist (Technical)

Peraton

Sterling, VA • On-site

$51K - $82K/yr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Provide technical support and service management functions across the enterprise, including assessing user-reported issues, analyzing information, and coordinating resolutions.

  • Diagnose and resolve technical issues related to enterprise software, desktop computing, network connectivity, and mobile devices using documented procedures and IT service management practices.

  • Communicate with customers to clarify issues, provide status updates, and confirm service restoration, while maintaining incident ownership and documentation.

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities
Peraton is seeking a Customer Support Specialist (CSS) to join our team of qualified and diverse professionals supporting the Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. The CAEIO Program provides global IT Operations and Maintenance services supporting the modernization, availability, reliability, and security of legacy networks, applications, databases, and enterprise services supporting Consular Affairs operations.
The CSS is a member of the Service Desk team supporting the CA Service Center. The Service Desk serves as the central point of coordination for IT service events affecting the CA IT infrastructure and user community. The CSS provides technical support and service management functions across the enterprise, requiring the ability to independently assess user-reported issues, analyze available information, determine appropriate resolution or escalation paths, and coordinate with technical support organizations to restore services and fulfill customer requirements.
The CSS is expected to apply established IT service management practices, technical knowledge, and independent judgment to resolve incidents and requests, maintain service quality, identify recurring issues, and contribute to continuous improvement of Service Desk operations. The position interacts regularly with CAEIO technical teams, DOS leadership, customers, and other stakeholders to support effective service delivery and compliance with established service-level objectives.
Core Work Schedule: TBD
Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166
This position is hybrid following successful completion of a 12-week New Hire Training Program conducted Monday through Friday from 7:00 AM to 3:30 PM in Sterling, VA.
Following completion of the training program, the employee will work their assigned shift in Sterling up to two days per week. With manager approval, the employee may work remotely on other scheduled workdays. Onsite requirements are subject to change based on government and program requirements, including surge support and other operational needs.
Day to Day Roles and Responsibilities:
  • Provide technical analysis and remote support for enterprise software, desktop computing, network connectivity, mobile devices, and related IT services through telephone, email, chat, and enterprise service management platforms.
  • Assess reported incidents and service requests, gather relevant technical and customer information, determine appropriate troubleshooting and resolution approaches, and implement or coordinate corrective actions within established procedures.
  • Diagnose and resolve common technical issues using documented procedures, knowledge management resources, technical documentation, and established IT service management practices.
  • Determine when incidents require escalation based on technical complexity, business impact, security considerations, service-level requirements, or available support capabilities, and coordinate escalation with appropriate technical organizations.
  • Maintain ownership of assigned incidents and service requests through resolution or appropriate escalation, ensuring customers receive timely updates and that required actions are documented.
  • Communicate directly with customers to clarify technical issues, gather diagnostic information, provide status updates, explain resolutions, and confirm successful restoration of service.
  • Analyze incident information and recurring issues to identify trends, knowledge gaps, or opportunities to improve service delivery and first-contact resolution.
  • Create and maintain accurate technical documentation, incident records, troubleshooting information, and knowledge articles supporting Service Desk operations.
  • Contribute to the development and improvement of Knowledge Base content by documenting effective troubleshooting techniques, solutions, workarounds, and lessons learned.
  • Apply ITIL-based Incident Management and Request Fulfillment practices to assigned work while ensuring compliance with applicable government policies, procedures, security requirements, SLAs, and SLOs.
  • Monitor ServiceNow dashboards and operational queues to identify unassigned, aging, pending, or otherwise at-risk incidents and requests and take appropriate action to facilitate timely resolution.
  • Analyze ticket status, workload, aging, and service-level information to identify potential risks to customer service and escalate concerns to appropriate Service Desk leadership.
  • Participate in shift turnover activities by communicating significant incidents, unresolved issues, service impacts, operational concerns, and other information necessary to maintain continuity of service.
  • Prepare and communicate scheduled operational reports and shift deliverables, ensuring information is complete, accurate, and submitted within established requirements.
  • Coordinate with Service Desk colleagues, CAEIO technical teams, and other stakeholders to facilitate incident resolution, service restoration, and fulfillment of customer requests.
  • Maintain working knowledge of Service Desk processes, enterprise applications, support procedures, and operational responsibilities sufficient to provide effective technical support and provide backup coverage across Service Desk functions.
  • Identify opportunities to improve processes, procedures, knowledge resources, and customer support practices and provide recommendations to Service Desk leadership.
  • Support implementation of new or modified Service Desk processes, tools, technologies, policies, and procedures.
  • Exercise sound judgment when balancing customer requirements, technical considerations, service-level objectives, security requirements, and operational priorities.
  • Perform other IT service management and operational support activities consistent with the scope of the position.

Qualifications
Basic Qualifications:
  • Bachelor's degree and 2 years of experience or a Associates degree and 4 years of experience or a High school diploma/equivalent and 6 years of experience.
  • U.S. citizenship and an active SECRET Government Security Clearance.
  • 1 to 3 years of help desk/service desk experience.
  • Demonstrated experience troubleshooting enterprise hardware, software, operating systems, applications, network connectivity, or mobile technologies.
  • Demonstrated experience using an enterprise IT service management or ticketing platform such as ServiceNow, Remedy, or a comparable system.
  • Demonstrated ability to independently assess technical issues, determine appropriate troubleshooting or escalation paths, and effectively communicate technical information to customers and technical support organizations.
  • Experience applying IT service management practices, including Incident Management, Request Fulfillment, escalation, service restoration, and knowledge management.
  • Ability to manage multiple priorities, maintain ownership of assigned work, and meet established service-level and operational requirements.
  • Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical audiences.
  • Demonstrated ability to work independently and collaboratively in a fast-paced enterprise IT environment.
  • Strong analytical, problem-solving, organizational, and customer service skills.

Desired Qualifications:
  • 3+ years of progressively responsible experience in IT Service Desk, IT Service Management, technical support, enterprise IT operations, or a related discipline.
  • CompTIA A+ certification.
  • ITIL v3 or ITIL v4 Foundation certification.
  • Microsoft IT Support or other Microsoft technical certification.
  • HDI Support Center Representative (HDI-SCR) or equivalent certification.
  • Experience with ServiceNow IT Service Management (ITSM), Remedy, or comparable enterprise service management platforms.
  • Experience supporting Department of State IT environments.
  • Experience supporting large-scale federal government enterprise IT environments.
  • Experience analyzing incident trends, service-level performance, ticket aging, or other operational metrics.
  • Experience contributing to Knowledge Management, Continual Service Improvement, Problem Management, or other ITIL service management processes.
  • Experience supporting geographically distributed or international user communities.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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