We are:
NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands.
We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world's category-defining brands. We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech.
Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more.
Since 2016, we've been delivering what others only promise. Why settle for good enough if you can be up to NoGood?
We are looking for:
This is a newly created position designed to build the commercial and financial backbone that allows NoGood to scale -without sacrificing margin, quality, or operational control. You'll sit at the intersection of finance, operations, and client services, owning the systems, contracts, and commercial decisions that determine sustainable growth. You'll be a strategic partner to senior leadership, directly shaping how we price, staff, structure deals, and manage client economics.
You Will:
Revenue Operations & Financial Strategy
- Own the revenue operations infrastructure: forecasting, pipeline management, capacity planning, and financial reporting across the client portfolio
- Build and maintain margin models at the client, squad, and service-line level-ensuring every engagement is commercially viable as we scale
- Partner with leadership on pricing strategy, rate card evolution, and deal structuring to protect margins while remaining competitive
- Develop the financial frameworks that guide decisions on when to hire, when to invest, and when to hold-translating growth ambitions into executable financial plans
- Track and report on key financial KPIs: revenue per client, gross margin, utilization rates, client lifetime value, and cost-to-serve
Contract & Commercial Management
- Help to draft and negotiate renewals amendments and scope changes across all client engagements
- Serve as the commercial point of contact for clients on contract terms, pricing adjustments, and expansion discussions
- Standardize and templatize commercial agreements to reduce legal overhead and accelerate deal velocity as client count grows
- Identify and manage commercial risk scope creep, under-priced engagements, payment terms that strain cash flow-before they become problems
Account Economics
- Build the operational playbook for client health monitoring: early warning systems for churn risk, expansion signals, and margin erosion
- Partner with the growth and client services teams to ensure smooth handoffs between sales, onboarding, and ongoing delivery
Scalable Growth Infrastructure
- Design the operational systems that allow us to add 10+ clients per year without proportional headcount growth-process automation, standardized workflows, and smarter resource allocation
- Evaluate and implement tools and technology (including AI-powered solutions) that improve commercial operations efficiency
- Build the reporting infrastructure that gives leadership real-time visibility into commercial performance and capacity
- Develop the hiring and capacity models that connect revenue growth to staffing decisions-ensuring we're always right-sized for the work