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Night Shift Desktop Support Manager Jobs in Oklahoma

Yochana

Desktop support Technician

Tulsa, OK · On-site

$17.50 - $22.25/hr

... Manage shift and shift planning including on call roster • Manage Resource productivity • Enable the team with training and development • Ensure security compliance • Ensure sufficient ...

Brickopolis Entertainment

Be Seen First

Night Shift Leader / Management

Oklahoma City, OK · On-site

$18 - $20/hr

A desire to for a career in management with Brickopolis Entertainment Responsibilities * Making ... Reliable Transportation Lifting, Standing, and ability to Climb Stairs Night Shift is from 4PM-C ...

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Night Shift Desktop Support Manager information

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

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What job categories do people searching Night Shift Desktop Support Manager jobs in Oklahoma look for? The top searched job categories for Night Shift Desktop Support Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Night Shift Desktop Support Manager jobs? Cities in Oklahoma with the most Night Shift Desktop Support Manager job openings:
Night Shift Desktop Support Manager jobs near you
Desktop Support Technician

Desktop Support Technician

Cytovance Biologics Inc

Oklahoma City, OK • On-site

$18.75 - $24/hr

Full-time

Posted 13 days ago

Job description

GENERAL SUMMARY:

The desktop support technician will provide hardware (desktop, laptop, and tablet) software, and printer support to users while maintaining a high level of customer satisfaction. Installs, modifies, and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitor the help desk ticketing system and complete tickets promptly.
  • Escalate complex issues to teammates and/or vendor support for assistance as required.
  • Installation, configuration, and troubleshooting of desktops, laptops, printers, tablets, and other devices.
  • Installation, configuration, and troubleshooting of software. Examples include Windows 7, Windows 10, MS Office Products, Adobe, Antivirus, and various BioPharma production software.
  • Provides computer and software training and support to new and existing users as needed.
  • Receive and inventory new equipment, and process surplus IT equipment leaving the environment.
  • Track IT assets and ensure they are labeled correctly for tracking.
  • Participate in various projects as required by management such as system rollouts, PC, and printer refreshes.
  • Facilitates employee moves (PCs, phones, etc.)
  • Identifies hardware and software needed to satisfy user requirements.
  • Provide telephone, in-person, and remote support to end-users.
  • Provides updates, status, and completion information to manager and/or users, via voice mail, e-mail, or in-person.
  • Connects users to networks and provides initial login training.
  • Travels between sites to perform assigned duties.
  • Performs all other duties as assigned.


JOB REQUIREMENTS:

  • Bachelor’s degree in Information Technology, Computer Science, or similar field or two (2) to four (4) years of experience supporting laptops/desktops/devices and troubleshooting problems related to end-user applications and connectivity.
  • Demonstrated knowledge of Windows Active Directory.
  • Experience using PDQ or other software distribution applications.
  • Demonstrated knowledge of Microsoft Outlook.
  • Experience supporting users in a Windows Remote Desktop/Terminal Services environment.
  • Experience working in at least a 100 + user environment preferred.
  • Great problem-solving skills; can retain important information.
  • Must be able to work in a team-oriented environment.
  • Self-starter that can work with minimal supervision when assigned tasks.
  • A friendly, customer service attitude.
  • Can communicate technical concepts in non-technical language.
  • Must have reliable transportation to and from work as well as to multiple company locations in the OKC area.