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Desktop Associate Jobs in Oklahoma (NOW HIRING)

PARKSIDE INC

Desktop Support

Tulsa, OK · On-site

$18.50 - $23.50/hr

Associate's degree in Information Technology, Computer Science, or related field preferred ... desktop support, help desk, or technical support experience. * Experience supporting Windows ...

Parkside Hospital

Desktop Support

Tulsa, OK · On-site

$18.50 - $23.50/hr

Associate's degree in Information Technology, Computer Science, or related field preferred ... desktop support, help desk, or technical support experience. * Experience supporting Windows ...

CACI

IT Desktop Support Technician

Oklahoma City, OK · On-site

$39K - $78K/yr

Job Title: IT Desktop Support Technician Job Category: Information Technology Time Type: Full time ... Associate or Vo-tech Training in Information Technology or related field. Problem-solving skills ...

Concordia Publishing House

Production Editor, Level II Full Time The Associate Editor, Concordia Commentary Series, carries ... Use desktop publishing software, especially Adobe InDesign * Proficiency in Microsoft Office Suite ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Oklahoma?

The most popular types of Desktop jobs in Oklahoma are:

What cities in Oklahoma are hiring for Desktop Associate jobs?

Cities in Oklahoma with the most Desktop Associate job openings:

Desktop Associate jobs near you

Desktop Support

PARKSIDE INC

Tulsa, OK • On-site

$18.50 - $23.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.

  • Responds to and resolves Help Desk requests and support tickets related to end-user technology issues.

  • Sets up, configures, maintains, and troubleshoots end-user technology equipment and assists with user account setup and password resets.

Job description

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time.
Parkside Psychiatric Hospital & Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy. With a focus on society's most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 26. For over 65 years, Parkside's physicians, therapists, and staff have provided state of the art, patient-centered care that propel families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time.
The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment. This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals. The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support.
****THIS POSITION IS LOCATED ONSITE IN TULSA, OK!!****
Duties and Responsibilities:
Desktop and End User Support
  • Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.
  • Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner.
  • Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues.
  • Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals.
  • Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues.
  • Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications.
  • Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues.
  • Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers.

Employee Onboarding and Offboarding
  • Sets up computers, telephones, monitors, peripherals, and other technology for new employees.
  • Assists with user account setup, password resets, and approved system access.
  • Provides basic technology orientation to new employees.
  • Collects and processes technology equipment from separating employees.
  • Reconfigures and prepares returned equipment for reassignment or disposal.

Equipment and Inventory
  • Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment.
  • Configures and deploys new and replacement computers and equipment.
  • Coordinates equipment repairs, replacements, and warranty service.
  • Assists with receiving and tracking technology equipment.
  • Ensures equipment is appropriately labeled, documented, stored, and assigned.

Security and Compliance
  • Follows Parkside cybersecurity, privacy, and information technology policies and procedures.
  • Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities.
  • Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns.
  • Promptly escalates suspected cybersecurity incidents or unauthorized access.
  • Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data.
  • Complies with HIPAA requirements and Parkside privacy and information security policies.

General Responsibilities
  • Maintains accurate Help Desk tickets and documentation of technical issues and resolutions.
  • Provides professional and customer-focused technical support to employees and providers.
  • Communicates technical information clearly to users with varying levels of technology experience.
  • Assists with desktop equipment deployments, replacements, software installations, and upgrades.
  • Coordinates with vendors or other IT resources when necessary to resolve end-user issues.
  • Maintains effective working relationships with employees, providers, vendors, and leadership.
  • Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct.
  • Participates in ongoing professional development and technology training.
  • Performs other duties as assigned.

Qualifications:
  • Associate's degree in Information Technology, Computer Science, or related field preferred.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.
  • 1-3 years of desktop support, help desk, or technical support experience.
  • Experience supporting Windows operating systems, Microsoft 365, and basic networking.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.

Benefits include:
  • Medical, Dental, and Vision
  • Generous Paid Time Off and Holidays
  • 401K and match start immediately, and includes a generous match
  • Company Paid Life Insurance and Disability and more!

We are an Equal Opportunity Employer!

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