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Desktop Associate Jobs in Oklahoma (NOW HIRING)

Hillcrest Healthcare System

Desktop Support Tech

Tulsa, OK

$18.50 - $23.50/hr

Associate's degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis) * Experience with Desktop ...

Hillcrest Healthcare System

Desktop Support Tech

Tulsa, OK · On-site

$18.50 - $23.50/hr

Associate's degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis) * Experience with Desktop ...

Concordia Publishing House

Production Editor, Level II Full Time The Associate Editor, Concordia Commentary Series, carries ... Use desktop publishing software, especially Adobe InDesign * Proficiency in Microsoft Office Suite ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Oklahoma?

The most popular types of Desktop jobs in Oklahoma are:

What cities in Oklahoma are hiring for Desktop Associate jobs?

Cities in Oklahoma with the most Desktop Associate job openings:

Desktop Associate jobs near you

Desktop Support Tech

Hillcrest Healthcare System

Tulsa, OK

$18.50 - $23.50/hr

Full-time

Medical, PTO

Posted 14 days ago

Job description

Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK. 

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

  • Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.
  •  Responsible for incoming support calls/requests from end users related to a variety of desktop issues. 
  • Support desktop hardware, software standards and management practices including application distribution. 
  • Set up and prepare technical equipment for deployment. 
  • Advocate for and promote enterprise desktop standards and policies. 
  • Ensures compliance with Enterprise Change Committee requirements and processes. 
  • Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches 
  • Support other IT departments associated to end-user equipment as required. 
  • Document issue resolutions to improve peers’ ability to resolve similar problems in the future. 
  • Track and document time associated to specific projects and daily functions. 
  • Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed 
  • Occasional travel to other markets may be requested 

Job Requirements:  

  • Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
  • Experience with Desktop operatingsystems, Windows Server and Active Directory
  • Experience ininstalling and replacing computer peripherals
  • Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
  • Experience with Microsoft Teams room and A/V equipment
  • Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
  • Strong analytical and problem solving skills
  • Strong organizational and time management skills
  • Exhibits clear written and verbal communication skills

Preferred Experience:

  • MCP certification
  • A+ certification
  • SCCM deployment and Microsoft Office 365 experience
  • Knowledge in scripting (e.g. Powershell) and other remote
Qualifications:

Job Requirements:  

  • Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
  • Experience with Desktop operatingsystems, Windows Server and Active Directory
  • Experience ininstalling and replacing computer peripherals
  • Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
  • Experience with Microsoft Teams room and A/V equipment
  • Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
  • Strong analytical and problem solving skills
  • Strong organizational and time management skills
  • Exhibits clear written and verbal communication skills

Preferred Experience:

  • MCP certification
  • A+ certification
  • SCCM deployment and Microsoft Office 365 experience
  • Knowledge in scripting (e.g. Powershell) and other remote
Education:UNAVAILABLEEmployment Type: FULL_TIME

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