Remote Desktop Support Manager Jobs in Oklahoma (NOW HIRING)

Bowhead is looking for a BeyondTrust Administrator, to configure and support BeyondTrust's Remote Support, Privileged Remote Access, and Password Safe solutions for our USAF customer. Beyond Trust is part of our Enterprise solution that will support USAF bases to provide a consistent, high-quality experience for users across all mission environments and enable the USAF to transition focus from network operations to mission operations. 

As a BeyondTrust Administrator, you will Install new software releases, system upgrades, evaluating and installing patches and resolve software related problems. Perform system backups and recovery. Maintain data files and monitors system configuration to ensure data integrity. 

More About The Role: 

• As a BeyondTrust administrator you'll work with other engineers and administrators to test, document, deploy, and support BeyondTrust solutions that meet functional and security requirements.   

• You will be responsible for onboarding and supporting users, developing standard processes for tracking and managing workflow. 

• Create, modify, and delete user accounts within BeyondTrust solutions. 

• Assign appropriate roles and permissions to users based on their job functions. 

• Conduct regular security audits and assessments to identify and mitigate potential vulnerabilities. 

• Implement multi-factor authentication (MFA) and other security measures to enhance protection. 

• Provide training sessions for end-users and IT staff on how to use BeyondTrust solutions effectively. 

• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting guides. 

• Keep records of changes, updates, and incident reports. 

• Offer technical support and troubleshooting for users experiencing issues with the software. 

• You'll be responsible for providing periodic reports, addressing audit findings, and supporting testing activities. 

• You'll implement and maintain proper security practices and be responsible for patching and/or upgrading tools related to the solution. 

• You will need to monitor performance of the solution, identify potential issues and risks, as well as recommend and implement solutions following standard release processes. 

• You should strive to optimize the relevant infrastructure for cost-effectiveness, performance, and scalability. 

• It is expected that you can complete your work with minimal supervision, are a self-starter, and capable of defining and managing your individual tasks.  

Required 

• Ability to obtain/maintain Secret clearance 

• IAT Level II or higher certification (ex: Security+) 

• 10+ years' experience with Information Technology administration, preferably in a large-scale environment that includes Cloud (e.g., AWS, Azure, or GCP). (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience; Master's Degree in related field may be substituted for bachelor's degree and 3 years relevant experience). 

• 1+ years of hands on "field" experience supporting BeyondTrust Remote Support, Privileged Remote Access, and Password Safe solutions. 

• Proven ability to work closely with customer network and operations teams to resolve issues or security concerns of tools and services. 

• Ability to author and maintain system documentation and operating procedures. 

• Experience with Microsoft Windows operating systems, Active Directory, Windows PowerShell, Windows credential stores, and Microsoft Certificate Services. 

• Experience with troubleshooting Remote Desktop Protocol (RDP) and Secure Shell (SSH) protocols and connections. 

• Experience with securing systems following DISA STIGs and other government compliance requirements (NIST 800-53, FISMA, etc.) and working with IA personnel to arrive at sensible and effective security policies. 

• Proven ability to work with vendors in troubleshooting and resolving issues related to tools and solutions. 

• Excellent problem-solving and analytical skills, with strong attention to detail. 

• Ability to adapt quickly to changing priorities and work well under pressure. 

• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and clients. 

Desired 

• Experience integrating BeyondTrust Remote Support with ServiceNow. 

• Experience integrating BeyondTrust Remote Support with Nice CXOne (InContact) or other customer support solutions. 

• Experience with Microsoft Azure or Amazon Web Services. 

• Cloud certifications such as Azure Administrator Associate (AZ-104), AWS SysOps Administrator or AWS Solutions Architect. 

• Technical degree in Computer Science, Computer Engineering, or related subject area. 

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

CompTIA Security+ or another approved DoD 8140 IAT Level II certification is required at the time of hire. There is no post-hire grace period. 

Employment is contingent upon completion of applicable security, suitability, access, and credentialing requirements, including eligibility for a Common Access Card and AFNET access. 

This is a full-time, exempt salaried management position. Final compensation reflects relevant experience, leadership background, certifications, education, and work location. 

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